TopLine Insurance Reviews 465

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, professionalism, and helpfulness, making the process smooth and easy. Many people highlight the exceptional customer service, noting that agents are responsive, patient, and go above and beyond to satisfy their needs. Reviewers are particularly impressed with the service, which often results in better coverage at a much lower price, saving them significant amounts on their insurance costs. However, some customers also noted issues with communication and follow-up from sales personnel, leading to confusion regarding quoted prices and billing. A few other people also felt that the process was not always optimal, with incomplete information and a need for resubmitting documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising agents for their professionalism and... See more

Customer service

People report positive experiences with customer service, often highlighting agents as knowledgeable,... See more

Service

Customers consistently note positive experiences with service, often highlighting agents who are... See more

Price

Consumers find price to be positive, with many reviewers reporting significant savings on their insurance... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more

Company replied

Rated 5 out of 5 stars

The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more

Company replied

Rated 5 out of 5 stars

Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more

Company replied

Rated 5 out of 5 stars

I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more

Company replied


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Life Insurance Agency

Written by the company

TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

465 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’m really happy with professionalism …

I’m really happy with professionalism of the agents,They make the experience very smooth.i would recommend anyone to top line Insurance,

24 November 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Erick! Thank you very much for the review! We are very happy that our team was able to help with your insurance needs and that everything worked out so nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

The representative that I talked with…

The representative that I talked with was very understanding of my needs and also very professional and helpful in my insurance needs.

5 December 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Lawrence! Thank you very much for the feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out so well.

And thanks again for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Fantastic Insurance Company

Worked hard to get me the best deals every year

4 December 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Louis, and thank you very much for the nice feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

A GREAT AGENT

Karen tended to all my questions and dilemas with expert care and responses. A wonderful asset for the company!!

10 July 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Elaine! Thank you very much for the review!

Karen is an amazing member of our team, and we are very happy Karen was able to help with your insurance needs and that everything worked out so nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 2 out of 5 stars

I’ve had no return emails to say that…

I’ve had no return emails to say that they’ve received my informational emails.

25 November 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Jeanne. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.

If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.

Thank you,
TopLine Insurance Team

Rated 5 out of 5 stars

every time i needed you -- you were…

every time i needed you -- you were there and helped us in every way you could

13 November 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Michael, and thank you very much for your review! We are so happy that our team was able to help with your insurance needs and that everything worked out so well.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Samuel Clermont was a shining star

Samuel Clermont was a shining star. Helped me so much! Give this man a call if you’re struggling to afford your car insurance or unsure about you next steps! Thank you Sam.

3 November 2025
Unprompted review
TopLine Insurance logo

Reply from TopLine Insurance

Hello, Emily! Thank you very much for the review!

Samuel is an excellent member of our team, and we are very happy Samuel was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars
TopLine Insurance logo

Reply from TopLine Insurance

Hello Javier, and thank you very much! We are very happy that our Team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Explained really good and one of the…

Explained really good and one of the best agents I ever worked with Top line Insurance,.

12 October 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello James! Thank you very much for the review! We are so happy that our Sales Team was able to help with your insurance needs and that everything worked out well.

And thanks again for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

They offer much better pricing than "the BIG companies"!

The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been paying for to cover my home and property in North Central Florida. The coverage was BETTER and the premium was much LOWER! I was pleasantly surprised and TopLine made the switch extremely easy for me.

1 August 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello! Thank you very much for the feedback and such a nice review! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team


Sep

Rated 5 out of 5 stars

They were helpful in getting my…

They were helpful in getting my insurance reinstated

28 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Frankie! Thank you very much for the feedback! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Best price and best cutomer service!

I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even more important, the best customer service. Connie made the process simple, explained each step of the process to me and was there when I had questions. Thank you Connie!

30 June 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello! Thank you very much for the awesome review and detailed feedback!

Connie is an excellent member of our team, and we are very happy Connie was able to help with your insurance needs and that everything worked out nicely.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Karen goes above and beyond and is…

Karen goes above and beyond and is great at assisting my needs.

24 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Jayne! Thank you very much for the review!

Karen is an amazing member of our team, and we are delighted Karen was able to help with your insurance needs and that everything worked out to your satisfaction.

And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Best rate

Best rate. Great Customer service. Very pleased

25 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Vivien! Thank you very much for such a nice review! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Great rates and great agents at Topline

Great rates and great agents at Topline

24 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Karen! Thank you very much for your feedback! We are so happy that our team was able to help with your insurance needs and that everything worked out well.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Friendly professal and very helpful in…

Friendly professal and very helpful in knowledge and willingness to take care of my insurance needs

17 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Danny! Thank you very much for your feedback! We are so happy that our team was able to help with your insurance needs and that everything worked out well.

And thanks again for giving TopLine a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Cusomer service very professional All…

Cusomer service very professional All guastions what i had were resolv imediatly

18 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Lyudmila! Thank you very much for your review! We are very happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 5 out of 5 stars

Best services ever received

Best services ever received
Satisfied all my expectation
Thank you

11 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Patricia! Thank you very much for your review! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance,
TopLine Insurance Team

Rated 5 out of 5 stars

Fast and professional service

Fast and professional service

10 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello DIAB! Thank you very much for your Feedback! We are so happy that our team was able to help with your insurance needs and that everything worked out well.

And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team

Rated 4 out of 5 stars

The representative was knowledgeable.

The representative was knowledgeable.

7 September 2025
TopLine Insurance logo

Reply from TopLine Insurance

Hello Alison! Thank you very much for your feedback! We are so happy that our team was able to help with your insurance needs and that everything worked out nicely.

And thanks again for giving us a chance,
TopLine Insurance Team

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