Topps Tiles Reviews 6,444

I am 77 years old with some mobility problems. This morning I visited Topps Tiles on the Bexhill Road, St Leonards. I have been before and always found the staff cheerful and helpful. Today was no exception. All I was buying were 6 decorative tiles for the small job of tiling my Victorian fire hearth. The person who served me - his name was Dan - could not have been more helpful and patient. He even carried the tiles to our car. The service I received was exceptional!

Been in to the Bilston store today and the staff were very helpful when purchasing our new tiles. They worked it all out and then brought them out to our car. Friendly staff.

Kevin, store manager at the Eastbourne branch cannot be thanked enough for his invaluable help with us choosing our tiles; advising on quantity required; necessary materials to match & then with an additional order when I changed my mind with the tiler on which walls were to be covered!
Kevin was super efficient & a pleasure to deal with.

Hastings branch. Knowledgeable and easy to deal with people and a very good range of tiles to suit all budgets. We return here for kitchen and bathroom projects and looking forward to the next.

Excellent product knowledge and service today from Ellis at the Vicarage Lane branch

Visited Topps Tiles in Coventry and I have never experienced such fantastic customer service
The young lady (Megan) certainly had all the knowledge that’s needed for tiling
Thank you so much

I’ve been to Topps Tiles Sutton branch over the past week . Very good customer service and parking. I work in a shop myself and they create the right balance between being helpful and letting the customer browse. A calm, welcoming atmosphere.

I ordered a number of bull nosed tiles - 4 were not bullnosed. I let them know and waited for the replacements as my job is now behind - I only just saw the mail where they want a video (!) to prove the four tiles have no bull nose. What an absolute waste of time.

I am writing to you as a long-standing trade customer who frequently visits my local branch Ilford with my clients.
Over the weekend, I received two parking charge notices (PCNs) by post, despite receiving no physical notifications on my vehicle at the time of my visits. As a regular customer, I was parked on-site specifically to conduct business in-store. I have emailed customer services at H.O awaiting their reply.

Ordered tile samples over a month ago. They arrived completely shattered in the box so unsuitable to be used as samples. Contacted customer service and got a quick reply saying they would issue a full refund. However, the refund never came. Multiple emails sent since then and the reply is always the same: it’s been passed on to IT and the refund will be issued. However, it’s over a month on and I still haven’t received a refund. Can’t recommend.

Thank you to Emily at the Strood store for going above and beyond for us. Friendly, and very helpful.

Thank you so much to Jonathan and Owen at Topps Tile Long Eaton. They went above and beyond helping me sorting everything out, very patient too! Highly recommend.

I visited this store twice. While my first visit was disappointing due to a lack of greeting, my second experience was completely transformed by Tina. I was struggling to choose between tiles, and despite knowing I already had a quote from another branch, Tina went above and beyond to help.

She was incredibly patient, even allowing me to borrow a sample to compare with other stores. The turning point was when she took me outside into the natural sunlight to see the tile properly; it was a "wedding dress moment" where everything finally clicked. Tina’s professional knowledge, empathy, and genuine care turned a stressful process into a success. She is a credit to the team!

The Carlisle branch of Topps Tiles is excellent, and Jack and Leon couldn’t have been more helpful and friendly.

Topps Tiles at Wallace Down Dorset I recommend the very best sales assistance {Hannah} for her Customer skills, I thought customer skills were dead until we were served by Hannah. She went the full mile and more. We didn't read the small print about deliveries, so without transport we were stuck. Hannah's quick thinking found our plumbers number and arranged for him to pick up our tiles. Thankyou Hannah your a Gem. Valerie Toohig.

Excellent customer service,
Aylesbury Broadfields Branch, Benjamin was helpful, He showed excellent knowledge, of the product types, was not phased by putting together different tile combinations. Altogether a very stress free experience.

been to colchester store today and was served by Joe Sorrel, really new his stuff and couldn’t have been more helpful, highly recommended

We went this week to Topps Tiles, Springfield, Chelmsford and was impressed with Dola and Kevin who helped us with our purchases. They were fantastic and very helpful - excellent customer service! Thank you!

I am disappointed with the quality of the Aries range tiles we purchased in both Silver and Ivory. While the tiles look beautiful, they are only about 7mm thick and break very easily. We experienced multiple issues with chipping and cracking. Multiple broke during installation. My tiler, who has over 15 years of experience, raised these concerns with the store but was told that the tiles were fine and that no one else had reported problems. Bare in mind he has never come across this issue before on any other job and was just completely fobbed off. This situation has caused unnecessary stress, delayed our project, and was frustrating, especially given the price of £20 per tile. I would not recommend these tiles, as our concerns were not addressed and no responsibility was taken for the quality issues.

poor stock&delivery.
only positive that although you have to pay for samples, you can return/get refund.
- Availabilty stated does not match actual timeframes
- internal distribution cumbersome and very lenghty
- 3rd party shipping extortinately expensive
- rigid head office policy does not help cutomers