Topps Tiles Reviews 

6,796
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 606 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming atmosphere and smooth service. Customers frequently praise the staff for being extremely helpful, professional, and knowledgeable, making every store visit exceptionally pleasant. Consumers deeply appreciate the expert guidance provided when choosing appropriate materials, calculating quantities, and planning their home improvement projects. However, some customers also noted issues regarding damaged items, incorrect color specifications, or missing parts in their deliveries. A few reviewers experienced frustrating logistics delays and felt that customer support responses regarding these specific problems were unhelpful. People mentioned that product quality did not always meet their expectations compared to previous purchases.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, product knowledge, and... See more

Product

Users describe ambiguous interactions with product, as many reviewers frequently praise the fantastic... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff who provided... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are consistently... See more

Order

People report ambiguous experiences with order, as customers frequently praise staff for helpful assistance,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I live in Orkney, so my order of tiles had a bit of a journey which included 2 trips by boat. It took a while and cost extra but not a single tile was broken. My only slight complaint is that the... See more

Company replied

Rated 5 out of 5 stars

Jack the member of staff that served us remembered our visit the week previously. He was polite, helpful and professional. He knew his stuff and worked out how much tile adhesive we would need plus gr... See more

Company replied

Rated 5 out of 5 stars

Went into the Newark store at the weekend and was greeted by lovely staff members especially Ben. He gave lots of good advice and helped make choosing our tiles so much easier, going above and beyond... See more

Rated 5 out of 5 stars

Visited the Bilston store today, the first time we have used Topps. We were served by Amy who was amazingly helpful. Helped us work out how many acoustic panels we needed, as well as helping... See more

Company replied


Company details

  1. Tile Shop
  2. Bathroom Renovator
  3. Flooring contractor
  4. Home improvement shop
  5. Interior designer
  6. Kitchen supply shop

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,796)

607 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Angie and Sheena from Worcester branch…

Angie and Sheena from Worcester branch were really helpful and friendly
Would not hesitate to use again

11 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for sharing this awesome review. I’m sure Angie and Sheena at Worcester are going to be thrilled to see their amazing service getting such a glowing acknowledgment

Rated 5 out of 5 stars

Knowledgeable and helpful staff

The staff at this store go out of their way to be friendly and helpful. The customer service is excellent. The choice of tiles is great.

10 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great sale on saved alot

Great sale on saved alot. The guys at boucher road were very helpful. Even helped out to the car, great guys. Richard answered any queries. Will definitely be back

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Topps Tiles = Top Service by Alex

I popped into Topps Tiles on my way home on Wednesday evening around 5.15pm. I knew the store was due to close so tried to get as much information on a shower room refurbished project as I could. I was greeted by a gentleman called Alex who was very helpful, informative and honest when I asked him difficult questions or his opinion. Even though the store was due to close, Alex never rushed me and I could tell he was professional, caring and enjoyed his job. I work in the service industry myself and run my own business, so was impressed on how Alex represented the Topps Tiles Brand with his excellent customer service and rapport skills which has resulted in me making an order and recommending a couple of friends and family to the store which I was originally recommended to by my builder. Thanks again Alex

2 September 2026
Unprompted review
Rated 5 out of 5 stars

I am an end consumer

I am an end consumer, and Hardik and Steven were fantastic. They were very helpful in guiding me through the available options and helping me understand what would work best for my needs. I really valued their honesty and willingness to explore alternative solutions. As a customer, it's always great to deal with staff who are genuinely helpful and committed to providing excellent service.

9 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this fantastic review! I am sure Hardik and Steven will be thrilled you highlighted their great service.

Rated 5 out of 5 stars

Excellent

Excellent, friendly service from Sheena and Angie at the Worcester store. Couldn’t do enough to help. Will return to this store.

8 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I am sure Sheena and Angie will be thrilled you highlighted their excellent service.

Rated 5 out of 5 stars

Great service from the guys at Tops…

Great service from the guys at Tops Tiles Anfield.
Couldn’t do enough to help.
Special mention to Noah who put the tiles in my boot - but all the staff were brilliant.
Credit to your business.

31 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this great review, very much appreciated.

Rated 5 out of 5 stars

Angie at Topps tiles Worcester couldn’t…

Angie at Topps tiles Worcester couldn’t have been more helpful even going as far as video calling my wife to confirm that the choice of tiles were correct and also supplying the required items to fit them👍Can’t praise her enough👍

6 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Angie will be thrilled to know you mentioned her in your review.

Rated 5 out of 5 stars

Excellent customer service from Miracle…

Excellent customer service from Miracle and the team at Doncaster branch during our recent transactions.

2 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Miracle and the team at Doncaster will be delighted to learn that you have mentioned them in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Tim and Neha (Borehamwood)

Tim and Neha (Borehamwood), both absolute diamonds. Friendly, helpful, good questions, sense of humour and knowledge.

Helped with the necessities of waterproofing a shower.

Thank you 🙏

4 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Tim and Neha will be delighted to learn that you have mentioned them in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Both teams at Gloucester and Merthyr…

Both teams at Gloucester and Merthyr Tydfil branch have excellent customer service. Highly recommended.

3 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Richard at Boucher Road was really…

Richard at Boucher Road was really helpful in sorting us out with our tiles.

3 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Richard. We really appreciate it!

Rated 5 out of 5 stars

Getting tiles for our new kitchen was…

Getting tiles for our new kitchen was what we thought going to be stressful. Lee store manager at Topps tiles Oldham couldn’t have made it easier, showing us how the tiles work. He made it all straightforward and was so kind throughout. Will definitely be back!!

3 September 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for sharing your positive feedback! We're thrilled to hear that Lee made a difference for you. Your satisfaction is our priority, and we look forward to serving you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look