Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
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See what reviewers are saying
They gave me all the information ℹ️ needed to be sure about my travel rights and limits. Very professional and cordial people work there. The service was all that I would hope it to be.
Company replied
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are cle... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The vehicle was fine
The vehicle was fine, but the service quality was terrible. The vehicle pickup process was a complete nightmare.
9 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Andrzejewski,
Thank you for sharing your feedback! We're glad you chose our services and appreciate your review. If there's anything specific you think we can improve, please feel free to reach out to us directly, using our e-mail adress: customer.service@toprentacar.bg. We always strive to enhance our customers' experiences and look forward to serving you again in the future.
Best regards,
Top Rent A Car
All handled smoothly with no problems
3 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Evans,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Destounis,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Good driving experience
Car was clean, well maintained and we also got the children seats preinstalled as requested. Overall a good company and a good car !
8 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Sophocleous,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Top Car rental 5 stars
The car was ready, clean and was of a high standard on pickup. We did have a very small problem with the car where the splash guard came loose. I contacted the office and the office was very supportive and sent me locations of auto services in my area where I could get this sorted. The payment I make at the auto service was fully refunded by the company. I would recommend this company for there very professional approach.
2 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Great company for your rent a car needs…
Great company for your rent a car needs in Bulgaria. Nice people to do business with. I highly recommend Top Rent a car.
1 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Fantastic and super service
Fantastic and super service! Fast friendly and efficient!
28 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Christopher Iliev was a pleasure to…
Christopher Iliev was a pleasure to deal with :)
28 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Toshev,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
I wait two hours to pick up the car…
I wait two hours to pick up the car that is long time
23 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kokudev,
We sincerely apologize that you felt you had to wait two hours to receive your vehicle.
According to our system records, we received a call for our shuttle service at 13:47 on the day of pickup, and the vehicle was delivered at 14:57, approximately one hour later. That said, we completely understand that any waiting time, especially after traveling, can feel long and frustrating, and we are sorry for the inconvenience this may have caused.
Please also accept our apologies for any delay related to the shuttle service. We are continuously working to improve and optimize our processes, both for shuttle coordination and for vehicle pick-up and drop-off procedures, in order to minimize waiting times and provide a smoother, more efficient experience for our customers.
We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide you with a much faster and more seamless experience next time.
Best regards,
Top Rent A Car
Great experience
Great experience ,
Radoslav was great serving us . Thanks
26 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Iliev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
I have been renting cars from this car…
I have been renting cars from this car rental company for a long time. Both their vehicles and their staff are excellent; everything is great.
24 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Exceptional
Exceptional. For the price, communication and logistics, I will definitely be going back!
24 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Kristofar Ilirv 👍
22 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Nolting,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Smooth and easy from beginning to the…
Smooth and easy from beginning to the end strongly recommend
18 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Enev,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
Quick and smooth pickup and return.
20 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Nekrašius,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Much better than before
Yes, I liked it! There is an improvement in the service compared to before! Bravo!
19 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Nenchev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Quick and easy and car was as described…
Quick and easy and car was as described good rental company 👌
7 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Samuel,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The professionalism of the agent in the…
The professionalism of the agent in the reception and in check out. There was a significant delay of the shuttle bus pick up which was not expected to happen.
12 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Xatzian,
Thank you for your feedback.
We appreciate your positive comments regarding the professionalism of our reception and check-out agent. It is important for us to maintain a high service standard throughout the entire rental process.
Regarding the shuttle delay, this may occasionally occur due to a concentration of multiple arriving flights within a short time window. During peak arrival periods, transfer coordination can be temporarily impacted despite ongoing monitoring and scheduling adjustments.
Your feedback is noted and helps us continue optimizing our operational flow.
Best Regards,
Top Rent A Car
Great experience with Top Rent A Car
Great experience with Top Rent A Car. The vehicle was spotless, almost brand new and very well maintained. Pick-up and drop-off were quick and smooth, and the staff was friendly and professional throughout. Everything was transparent — no hidden fees or surprises. I would definitely rent with them again and highly recommend it.
15 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Kocheva,
We're delighted you had a positive experience. Thank you for the 5 stars!
Best regards,
Top Rent A Car
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