topspizza.co.uk Reviews 

AWFUL!!!! Sheen Branch. 1.5 hours late. Rude staff. Half of order missing. NEVER AGAIN!

Thank you to Yugandar at the Chelmsford Branch for such a speedy and polite delivery! Enjoyed my meal which was hot and tasty. Thank you

I ordered usual pizza and sides from Hillingdon branch and the delivery was short the side, I refused the order and phoned the branch I told them I refund and complained to their head office as this was the third incident of short order from this branch.

My mums local store (Philip lane) is the most awful pizza shop I have ever encountered in my life. They used to be reasonable but have been terrible for the past year or so. Not to mention the manager says they only take cash. Yet I’ve seen many people use their cards when paying for pizza/food. Without a doubt they don’t want to pay tax as they don’t like receipts either.
I called head office after 6 times of having the same experience of them saying they don’t accept cash, I spoke to the most rude individual, called milla, mill, something. They said there are so many other pizza places that you can call. And if I have a problem I just shouldn’t use them. obviously I will never order from pizza again. But I can’t understand how this business is still operating. And I will be taking this further. I work for the local council and business’s such as this should not be allowed to operate.

Ordered a pizza, it didn't come, no record on the system but my account has been debited - who do I complain to?

I had previously left positive review for their pizzas on TripAdvisor but it all changed tonight as we Had a terrible experience with the staff at the Hemel Hempstead branch this evening (14th April 2023) and we have been ordering from them a long time. I would give them 0 stars if I could. The pizza arrived after 1 hour and 20 minutes! Our Special pizza had no green peppers on it. I phoned the branch and told them but I could hear in the background the woman saying she 100% put green peppers on it!! Why would we lie about it given we have ordered from them before?? So I said give me your number and I will send you a photo of the pizza and so I did on WhatsApp which proved I was not lying. But even after this the man was so unhelpful. He said he would send us a replacement only if we don’t touch the current pizza meaning another 1.5 hours with 2 small kids already at 7.20pm. Seriously? What a complete joke. I said our kids have already taken a couple of slices as they were hungry he said then he can’t send us a replacement pizza. It was THEIR mistake and they took 1hr20 minutes to deliver - and he says I’m being unreasonable? Really? Never ordering from Topps Pizza again. Lots of other pizza places to go to instead.

Terrible Delivery Service and They've Stolen Money Off Me. They could not find my address, despite delivering multiple times in the past. Their driver kept insisting he was outside, when he wasn't so I called up to cancel the order. The driver asked me to come and find him and said he was by a bus stop. I have no idea where he was. On the 5th attempt he found the address and my partner took the pizzas. He then phoned us and asked us to return the pizzas, as I'd cancelled the order. He took the pizzas off my partner. I then phoned their Bristol branch only to be told that we'd taken the pizzas and must have returned them to someone other than the driver. As we have not received any pizza they have effectively stolen £26 approx off me!

The £4 small pizza and 2 garlic bread and a drink is the perfect meal and only good thing about tops pizza however the pizza and garlic bread is peng and its worth the money

We are regular customers of tops pizza. We’ve made an order today for a 3 large supersize pizzas. One of them was a hotdog pizza that we order every time. This time it arrived with the wrong sauce (the sauce is on the pizza and there’s a lot of it). Instead of mustard Mayo there was their burger sauce. Not a huge issue but annoying none the less. So we called tops pizza to inform then of this issue. The person on the phone was shouting through the whole time and was super rude. He would be shouting over me not even letting me finish my sentence. If he did not want to provide a partial refund then all he had to do was say that they are sorry for the mistake and they’ll try to make it does not happen again. Instead he was shouting through the phone not listening at all claiming that it’s our fault. Just very unnecessary. Really turned us off tops pizza.

Smashed pizzas, missing items and 1hr late!
I have been a customer for years and they often forget something but this time was just too much. I made a complaint and sent them pictures to prove it. The response was that I wouldn't get any refund since the store didn't make any mistake (?!?). So in a way they are thieves since I paid for several items I never got. AVOID!!!

Ordered 2 pizzas, garlic bread and nuggets
The driver didn’t even knock, he rang me and made me meet him on the main road
It arrived cold
There was cheese on the pizza i specified “no cheese” on (useless to me as it was for a dairy allergy!)
The garlic bread was rock hard
The nuggets were dry
And the second pizza was over cooked

I’m really disappointed as I’ve always liked their stuff!

Willesden Green delivered two over cooked pizzas, sent pictures and would not give a refund. Very disappointed and will not order from them again John

They used to be good with their pizzas but off lately quality has detiorated a lot. They over cook the pizzas a lot and the chicken is mostly stale and the cheese is very low quality.

I ordered from Sutton branch SM1 last week via the app and realised I had made a mistake within 30 seconds called them to rectify and they refused when I told them I did not want and to refund my money again they refused.
I made complaint next day to there head office but once again no refund and was so rude my advise do not use total scallywags

They still owe me £30. I am talking topspizza.co.uk in Luton LU1 5AA. They also refused to come and collect their pizza horror which they delivered on an evening of drama involving 6 Topspizza staff.

It was my first direct order with them. I order one large pizza and an ice-cream. They delivered two pizzas and onion rings. I called to complain. 10 minutes later they sent a second delivery man to collect and gave me what they claimed was my correct orders. The picture of this 'correct' pizza which I hope I can upload here will paint words beyond shock I can express. On top of that they said I should wait for a third driver to deliver the ice-cream. He arrived 10 minutes later. So far my suspense pizza evening was into its 75 minutes. By this time 'bon appetite' became a bad wish. My family I wanted to give this treat were disappointingly returning to their rooms.

To cut the story short, I asked that Topspizza take everything back after expressing why I could not eat the pizza. I asked for a refund. 10 minutes conversation. They refused and said they will make and send me another pizza in 20 minutes. 105 minutes! Enough! I refused as by this time my appetite for pizza was dead after 3 confused customer service staff on the phone who did not know what they were doing and 3 delivery staff who were even more confused.

Topspizza finished by saying to me on the phone: "Put the pizza in the bin, we don't do refund".

That is my experience. I paid £30. Got drama. Got disgust. Ate no pizza. Got no refund. What an evening!
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Hi Trustpilot. Can I upload pictures? How do I do that?
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