Disappointed with the customer service. Requested a refund as the measurements advertised of the toy received are wrong. They advised that it’s the manufacturers that advise on the measurements and wa... See more
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See what reviewers are saying
Excellent experience with Toptoys2u!! Stumbled upon an item that took my fancy instantly. It was on sale and the cheapest price anywhere. Had never heard of or used this company, but took a gamble and... See more
Very fast delivery. Item was dispatched 4 hours after order placed. Free delivery meant that the item came 2 working days after order placed - which was very fast for “free delivery” these days.... See more
Company replied
Ordered a toy I couldn't get anywhere. Cheaper than I had found it elsewhere and it was dispatched same day!! Great service as well when royal mail went on a little jolly with my package. But I had a... See more
Company details
Written by the company
Toptoys2u is a leading online toy retailer. We sell top branded toys and send them 2 u. We offer free delivery with every purchase and take great pride in our highly regarded customer service.
Contact info
Unit 19 Llandough Trading Estate , CF11 8RR, Cardiff, United Kingdom
- 03330329998
- customerservice@toptoys2u.co.uk
- toptoys2u.co.uk
3.6
Average
77 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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great and survives
10 November 2021
Great toys good prices quick delivery.
Great toys at a reasonable price and quick delivery.
10 November 2021
Great service
4 November 2021
Simply brilliant!
Parcel arrived faster than predicted and was packaged well. Definitely will use this company in the future.
3 November 2021
Octonauts
My Grandson wants Octonauts this year for Xmas. They are just so unavailable in the shops. I searched online for someone in the UK who was possibly selling them. Came across Toptoys2U and was over the moon that they were selling a good selection. Chose what I wanted and was amased at the good communication and the speed of the delivery. This will now be my first go to shop when I need anything.
23 October 2021
Excellent service.
19 October 2021
Quick delivery
Quick delivery, product is perfect. Will definitely be using this site again
18 October 2021
Good value for money abs a quick and…
Good value for money and a quick and efficient service. Thankyou
13 October 2021
Reasonably priced and turned up before…
Reasonably priced and turned up before my sons birthday.
12 October 2021
I wouldn't definitely order from here…
I wouldn't definitely order from here again, the prices are very expensive, I purchased the same Lego set under half the price.
11 October 2021
Reply from Toptoys2u
Hi Louise,
We are sorry to hear that you're unhappy with your purchase.
Had you contacted us to let us know, we would have been more than happy to accept a return from you where we would've refunded you in full for your order.
Kindest regards
Jordan
Customer Service
Great service delivered quickly
13 September 2021
item no to my mistake now arrived, thank you
(The item has not yet been received)
So sorry the delivery delay appears to be my faukt!!!!! oops I put the right address with the wrong postcide, sorry. Really pleased with the product and your prompt reply to my previous feedback.
2 September 2021
Reply from Toptoys2u
Hi, thank you for your purchase with us. Your item was sent with Royal Mail 2nd class, which is typically a 3-5 day service. Since your item's dispatch - only 3 working days have passed.
We would ask you to kindly allow 2 working days for your order to hopefully arrive. In the event that it doesn't, please do get in touch so we can resolve the issue.
Many thanks.
Jordan
Customer Service
It's the first time use this company…
It's the first time use this company but really happy with them and it's straight forward to order especially on clear pay the post was quick and easy to use to good quality on toys as well I be ordering again for Christmas
31 August 2021
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