tourhub Reviews 1,436

Reply from tourhub

Apr 14, 2026

Hi Anna, thanks so much for the wonderful review!

We are really glad to hear that we could help coordinate the booking between you and your brother. It is great that you will be able to meet up for the tour! As your booking agent, making those logistics easier for you is exactly what we aim for.

We are also happy that you found it easy to get in touch and that our team responded quickly to your questions. We hope you and your brother have an incredible time together on your adventure!

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi Doris, thanks a lot for the lovely feedback!

We are so happy to hear that booking was such a breeze for you. It is great to know that our team managed those timezone differences well and got back to you quickly. Helping you arrange that extra night before your tour is exactly what we are here for as your agent.

We truly appreciate your kind words about our friendly service. We hope you have an incredible time on your trip!

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi there! Thanks so much for the kind feedback.

We are really happy to hear that your advisor was able to help you out with those different dates and quotes. We know how important it is to have options when planning a trip, and as your booking agent, we love being able to help you find the best fit for your schedule.

We appreciate you choosing us to help organize your adventure and we hope you have a fantastic time!

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi there! Thanks so much for the review.

We are really glad we could get back to you quickly and help you get everything sorted. While we act as the agent for your booking rather than operating the tour itself, we are just as excited as you are for your upcoming adventure!

We appreciate the feedback and hope you have a truly wonderful time out there.

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi Karen, thanks so much for the kind words!

We are really glad to hear that you found our team attentive and patient during the booking process. We know that planning a trip can involve a lot of moving parts, so we are happy to take the time needed to make sure everything is just right for you.

We appreciate the feedback and hope you have an amazing experience on your tour!

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi Eliza, thanks so much for the A+++!

We are thrilled to hear that you found our responses attentive and thorough. Our team loves going the extra mile to make sure every detail is covered for our travelers. We truly appreciate you taking the time to share such kind words with us.

We look forward to helping you with your future travel plans!

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi Ray, thanks a lot for the review!

We are so happy to hear that our team provided the accuracy and detail you needed to feel confident in your booking. It is also great to know that the alternative options Ray suggested were helpful. As an agent, we always want to make sure you find the perfect fit for your trip.

We appreciate the feedback and hope you have a fantastic time on your tour!

Best,

The tourhub team

Reply from tourhub

Apr 14, 2026

Dear Stefan,

Thank you for taking the time to provide your feedback from your tour with Indus Travel. We were concerned to hear that your experience in Japan was a stressful one, especially given the physical recovery your wife is currently navigating.

As a proud ABTA member, we operate under a strict Code of Conduct designed to ensure high standards of service and professional credibility. We take accusations of misinformation very seriously.

Our records and the tour listing for the "Classic Japan" itinerary show that this trip is categorised as an independent or partially guided tour. Unlike a fully escorted group tour, this style of travel is designed to include specific organized activities alongside "at leisure" periods for independent exploration.

We genuinely regret if the "independent" nature of the itinerary—which includes navigating some transfers and leisure days on your own—was not what you anticipated for this trip.

Regarding your specific concerns:
Operator Service: We have noted your feedback regarding Indus Travels, specifically regarding the hotel quality and the Mt. Fuji excursion. We are investigating this with the operator to understand why your experience on the ground didn't align with the advertised itinerary.
Documentation: All tour details, including which portions are guided and which are independent, are provided in the documentation sent prior to departure to help our travellers prepare for the logistics of their trip.

Now that you have returned home, we would like to ensure your concerns are fully addressed and our Post-Booking Team will liaise with you through your messaging portal, and discuss your feedback further.

Kind regards,
The Tourhub Team

Reply from tourhub

Apr 14, 2026

Thanks so much, Darlene! We’re really glad to hear that booking your trip was such a breeze.

It’s great to know our team stayed on top of your questions and kept things moving efficiently for you - providing that kind of support is exactly what we aim for as your booking agent. We appreciate you taking the time to share your experience!

Hope you have an incredible time on your tour, and we look forward to helping you find your next adventure soon.

Best,

The tourhub team

Reply from tourhub

Mar 31, 2026

Hi Nancy!

Thanks so much for sharing your experience! We are really happy to hear that our team could assist you promptly and professionally.

It is wonderful that we could help accommodate your requests and ensure your senior discount was applied for your solo adventure. We want every traveler to feel supported and confident when booking with us. We truly appreciate your trust and we look forward to helping you plan many more trips in the future!

The tourhub team

Reply from tourhub

Apr 14, 2026

Hi Henry,

We’re sorry to hear about your experience, but we sincerely believe there may be a mix-up.

We are Tourhub and we don't have any record of your booking in our system nor do we sell flights.

We’ve noticed some recent confusion with a similarly named brand called "Tour(s)hub"so you may want to check your booking details to ensure you're contacting the right team!

Kind Regards
The Tourhub Team

Reply from tourhub

Mar 31, 2026

Hi there!

Thanks so much for the feedback! We are really glad to hear that you received prompt answers from our team.

Providing quick and helpful responses is a top priority for us, so it is great to know we hit the mark for you. We appreciate you choosing us for your travel plans!

The tourhub team

Reply from tourhub

Mar 31, 2026

Hi there!

Thanks so much for the lovely review! We are really happy to hear that our team could help answer all your questions with kindness.

It is especially wonderful to know we could assist in arranging an activity that was so meaningful to you. Helping to tailor those special moments is exactly why we love what we do. We appreciate you choosing us to help plan your trip!

The tourhub team

Reply from tourhub

Mar 31, 2026

Hi there!

Thanks so much for the wonderful feedback! We are really happy to hear that having a real human being to talk to made such a difference for you.

We know how frustrating it can be to get stuck behind automated messages, so we make it a priority to stay prompt and thorough with our responses. It is great to know all your questions are answered and we are just as excited as you are for your upcoming trip!

The tourhub team

Reply from tourhub

Mar 31, 2026

Hi there!

Thanks so much for the great feedback! We are really happy to hear that your trip planning has been effortless so far.

It is our goal to provide prompt communication and easy to follow instructions so you can focus on the excitement of your upcoming journey. We appreciate you choosing us to help get everything organized!

The tourhub team