Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
Company replied
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
Company replied
Company details
- #161 of 206 best companies in Travel agent
- #13 of 15 best companies in Sightseeing Tour Agency
- #38 of 41 best companies in Tour Agent
- #61 of 102 best companies in Travel deals
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tourhub is trustworthy and easy to deal…
Tourhub is trustworthy and easy to deal with . They answer promptly to all my queries. I’ve used them for the 3rd time and will be using them again. Tried and tested and passed with flying colors. I would recommend them anytime.
Cheers
16 March 2026
Reply from tourhub
Hi there!
Cheers for the fantastic review! We are so happy to hear that we have passed the test with flying colors for your third trip with us.
It is great to know that you find our team trustworthy and easy to deal with. Being there to answer your queries promptly is exactly what we aim for. We truly appreciate the recommendation and cannot wait to help you with your next adventure!
The tourhub team
A trip to remember
We booked our Exodus Cycling Vietnam tour through Tourhub and had a wonderful trouble-free experience. Communication was excellent and all enquiries were dealt with in a timely and helpful manner - highly recommended.
8 March 2026
Reply from tourhub
Hi Grant,
Thanks so much for the kind words! We’re thrilled to hear that your Exodus Cycling Vietnam tour was such a wonderful, trouble-free experience.
It’s great to know our team hit the mark with timely communication and helpful support - that’s exactly what we strive for. We’ll be sure to pass your feedback along.
Hope to help you get back on the saddle for another adventure soon!
The tourhub team
Before planning my trip
Before planning my trip, I read a lot of travel companies and finally chose tourhub because of prompt replies to all my questions. This would be my first time using tourhub in July /2026 and if I am satisfied, I’d use it again on my next travel.
17 March 2026
Reply from tourhub
Hi there!
Thanks so much for choosing us for your upcoming trip! It is great to hear that our prompt replies helped you feel confident in booking with us. We know how important those early planning stages are, so I am glad we could get your questions answered quickly.
We are looking forward to your July 2026 adventure. We will be here to make sure everything goes smoothly so we can welcome you back for many more travels in the future!
The tourhub team
Scotland booking made with Ease
Back and forth conversations with my questions were very easy and helpful
2 March 2026
Reply from tourhub
Hi there!
Thanks so much for the review! We are really happy to hear that booking your Scotland trip was such a smooth experience.
It is great to know that our back and forth conversations were helpful in getting your questions answered. We always aim to make the planning process as easy as possible, so we are glad we could help get everything sorted for you. Enjoy your adventure in Scotland!
The tourhub team
A smooth flawless operator
Very quick at communicating
Direction to an appropriate travel company was great.
All in a smooth flawless process.
Will definitely use them again
6 February 2026
Reply from tourhub
Hi there!
Thanks so much for the fantastic feedback! We are really happy to hear that the entire process was smooth and flawless for you.
It is great to know that we could help direct you to the perfect travel company and that our communication hit the mark. We love making the booking journey as quick and easy as possible. We truly appreciate you choosing us and we look forward to helping you with your next trip!
The tourhub team
The most AMAZING journey of my life
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local customs and best places to eat and how to avoid scams and pickpockets. The side tours such as Sistine Chapel were breath taking.
The Hotels were better than the ones I normally stay in while traveling and the breakfasts were delightful!
As a package, this was about a third of what it would have cost if I had tried to do this on my own.
I plan to book with them every year and am looking forward to my next adventure!
23 June 2025
Unprompted review
Reply from tourhub
Hi there!
Wow, thank you for such a glowing review! We are absolutely thrilled to hear that this was the most amazing journey of your life.
It is wonderful to hear that the guides provided such a personal touch and kept you safe and well-fed with those local tips. We are also glad the hotels and the breathtaking visit to the Sistine Chapel exceeded your expectations. Helping travelers find incredible value is exactly what we aim for as an agent, so hearing that it was a fraction of the cost of doing it solo is fantastic news!
We cannot wait to help you organize your next annual adventure. Thank you for choosing us!
The tourhub team
Bad Customer Service for Refund
My initial experience with Tourhub was very positive. Their representatives were responsive and helpful, answering all of our questions about a European bus tour. We felt confident booking with them, paid our deposit, and began looking forward to what we hoped would be a dream vacation.
Unfortunately, a few weeks ago we were informed that our tour had been cancelled due to “operational issues.” After some back and forth, we declined their offer to move our trip one week later since we had already booked flights, and instead decided to plan our own tour.
The real issue has been the refund process. I am still waiting to receive it.
I explained that the original credit card we used is no longer active, as we’ve since switched to a different card with travel benefits. One representative, Ben, assured me this wouldn’t be a problem as long as the account was still in my name—which it is. After several days of no updates and multiple messages through their app, another representative, Jane, asked for my bank details (including a BIC code) to process a transfer. I provided everything promptly.
Despite this, I am still waiting. After checking with my bank—who confirmed transfers typically take about three business days—I followed up again. This time, Ben responded saying the refund would instead be issued back to the original method of payment.
Now I’m left with conflicting information, no clear timeline, and no refund after three weeks of waiting. The lack of communication and consistency has been extremely frustrating.
This situation is unacceptable and needs to be resolved.
6 March 2026
Unprompted review
Reply from tourhub
Hi Anne,
I am so sorry for the runaround you’ve had to deal with regarding your refund. You’re absolutely right - getting a refund should be just as easy as making a payment, and we clearly missed the mark here.
To be honest with you, we hit a snag because the original card on which the payment was made had been cancelled so we were unable to make a refund in the way we normally would. When we tried a bank transfer, we mistakenly put it in your husband’s name being the lead passenger instead of yours, which is why your bank rejected it and created confusion.
We have now re-sent the full refund to the correct details you provided, and it should land in your account within the next few business days.
We’re really very sorry for the stress this caused after such a great start to your booking, and we thank you for your patience while we finally got this issue sorted out.
Many Thanks,
Tourhub
Great experience with this company
Great experience with this company, an absolute pleasure to work with.
13 March 2026
Reply from tourhub
Hi there!
Thanks so much for the kind words! We are absolutely thrilled to hear that you had a great experience with us.
It was a pleasure working with you to get your travel plans sorted. We really appreciate you taking the time to share your feedback and we look forward to helping you with your next adventure!
The tourhub team
My experience so far has been very…
My experience so far has been very positive and helpful. I have no reason to expect it as continued to be otherwise. Communication online has been easy except for one little glitch where I could not open a file but the situations was corrected. :)
11 March 2026
Reply from tourhub
Hi Jeanne!
Thanks so much for the positive feedback! We are really happy to hear that your experience has been so smooth so far.
We are also glad our team could jump in and fix that little glitch with your file quickly. We want the online process to be as easy as possible for you, so we are pleased to have things back on track.
We look forward to keeping up that same level of support as you get ready for your trip!
The tourhub team
Very Helpful!
Tourhub has been excellent in responding to questions and helping me walk thru the application process.
11 March 2026
Reply from tourhub
Hi Mike,
Thanks so much for the review! We are really glad to hear that our team has been helpful in walking you through the application process.
Our goal is to make the booking journey as smooth as possible, so it is great to know that our support hit the mark for you. We appreciate you choosing us for your adventure!
The tourhub team
Terrible communication
Terrible communication. Used wrong email to send correspondence and delayed or never received info. Then 50 days before tour, was notified that everything was cancelled. No time to reschedule or do anything else. No equal options provided. Would NEVER attempt to use this company again.
29 January 2026
Reply from tourhub
Hello,
We completely understand your frustration. We know how much stress a cancellation causes, especially when you've already booked your flights, and we’re truly sorry for the impact this had on your plans.
It appears there was an issue with the contact email provided at the start, which unfortunately meant our updates regarding the tour didn't reach you as they should have but thankfully this was resolved. We’re gutted that this communication gap happened, as we always aim for our messaging portal to be the reliable spot for all tour info.
While we’re sorry we couldn't find an alternative that worked for you this time, we’re glad to hear you’ve been able to keep your flights and are moving ahead with your own itinerary.
We wish you a fantastic trip and a much smoother journey ahead.
Regards,
Tourhub Team
When I wanted to change to a longer…
When I wanted to change to a longer tour, you guys made it simple to do, in which I appreciated that and would recommend TourHub to all my friends.
9 March 2026
Reply from tourhub
Hi Debra,
Thanks so much for the recommendation! We are really glad to hear that we could make the switch to a longer tour simple for you.
We know plans can change, so we always try to make those adjustments as easy as possible. It is great to know you appreciated the help, and we cannot wait for you to enjoy that extra time on your adventure!
The tourhub team
Excellent communication and response…
Excellent communication and response time. The knowledgeable staff answered my questions about my expectations for my upcoming trip. I have never used to type of online process with a tour company before, but it is working out well for me.
11 March 2026
Reply from tourhub
Hi Kathy,
Thanks so much for sharing your experience! We are really glad to hear that you are enjoying our online process, especially since it is your first time booking this way.
It is great that our staff could help clarify what to expect for your upcoming trip. We always aim to make the planning stage as smooth and transparent as possible. We appreciate you trusting us with your travel plans and look forward to everything working out perfectly for your adventure!
The tourhub team
Best for price and choices
Good choices of trip and priced in the affordable categories. Service and communications are prompt and very helpful. It's my 5th trip that I organized through Tour Hub. I highly recommend them. Best value and site for a trip abroad.
11 March 2026
Reply from tourhub
Hi Alain,
Thanks so much for the fantastic review! We are absolutely thrilled to hear that this is your fifth trip booked through tourhub.
It is a real pleasure to know that our choice of trips and pricing hit the mark for you. We always aim to provide prompt and helpful communication, so we really appreciate you highlighting that.
Thank you for the high recommendation and for being such a loyal traveler with us. We look forward to helping you plan number six!
The tourhub team
Tourhub's cùstomer service is excellent.
11 March 2026
Reply from tourhub
Hi Mitchell!
Thanks so much for the kind words. We are thrilled to hear that you had such a great experience with our customer service team.
Providing excellent support is what we strive for, so your feedback really means a lot to us. We look forward to helping you with your future travels!
The tourhub team
Great service and they answered all the…
Great service and they answered all the questions I had. I was messaging them almost every second day and I always got a response within 24 hours, taking in consideration that I am in North America. I would recommend them in the blink of an eye.
Great people.
25 February 2026
Reply from tourhub
Hi there!
Thanks so much for the recommendation! We are really happy to hear that our team could support you with those quick responses, even with the time difference in North America.
It was a pleasure answering your questions and helping you get everything sorted for your trip. We truly appreciate the kind words and look forward to helping you with your next adventure.
The tourhub team
Joe worked very hard in setting up and…
Joe worked very hard in setting up and helping me pick a tour package.
18 March 2026
Reply from tourhub
Hi there!
Thanks so much for the review! We are really happy to hear that Jo worked so hard to help you find the perfect tour package.
It can be a lot of work to narrow down the best options, so we are glad he could make that process easier for you. I will be sure to pass your kind words along. We appreciate you choosing us for your adventure!
The tourhub team
All my questions have been addressed…
All my questions have been addressed promptly without there being an overload of superfluous messages.
24 February 2026
Reply from tourhub
Hi there!
Thanks so much for the feedback! We are really glad to hear that we have been able to address all your questions promptly.
We know how busy planning a trip can be, so we always aim to provide exactly the information you need without cluttering your inbox. We appreciate you choosing us for your adventure!
The tourhub team
Jane was so helpful
Jane was so helpful! I accidentally messed up the tour date and asked her to fix it. She did it perfectly—no stress at all. Thanks, Jane!
24 February 2026
Reply from tourhub
Hi there!
Thanks so much for the feedback! We are really glad to hear that Jane was able to help you fix the tour dates without any stress.
Mistakes happen, so we always aim to make those corrections as simple and smooth as possible for you. I will be sure to pass your thanks along to Jane! We appreciate you choosing us to help with your travel plans.
The tourhub team
I tried to put a hold on a tour but it…
I tried to put a hold on a tour but it woukdnt work then a member rang me and l booked my next adventure thru them. Very helpful and appreciated rosemary travel 7 may
9 February 2026
Reply from tourhub
Hi Rosemary!
Thanks so much for sharing your experience. We are really sorry to hear that you had a bit of trouble with the online hold feature, but we are so glad one of our team members could reach out and help you get that next adventure booked over the phone.
It is great to know that we could turn things around and make the process easier for you. We really appreciate your patience and your business. Happy travels!
The tourhub team
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