Really helpful customer service. Very patient with my multiple queries on booking an Intrepid tour and sorting flights and transfers too. Really pleased with the final price and very grateful for this... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
All the possible help and information was provided regarding my forthcoming trip, via the online presence and follow up emails. Their customer service has been second to none. Everything is laid o... See more
Company replied
Booking was a breeze and they were very responsive to my questions. Even though we are in different timezones, I could tell they responded as soon as they saw my messages and had a response for me. Th... See more
Company replied
The most AMAZING journey of my life! Truly Incredible Europe!The tour guides that accompanied us were awesome! Sagri treated us like she we were her family. All the guides informed us of local cust... See more
Company replied
Company details
- #161 of 206 best companies in Travel agent
- #13 of 15 best companies in Sightseeing Tour Agency
- #38 of 41 best companies in Tour Agent
- #61 of 102 best companies in Travel deals
About tourhub
Written by the company
We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far have good experience with…
So far have good experience with tourhub, just booked my second trip with them.
9 March 2026
Reply from tourhub
Hi there!
Thanks so much for booking with us again. We are thrilled to hear that you have had such a positive experience so far.
There is no better compliment than a returning traveler and we are honored to help you plan your second trip. We will be here to make sure everything goes smoothly for this next adventure too!
The tourhub team
Promptness
Promptness. You guys are always very prompt. But it is a little difficult to work with your system because it always requires receiving a passcode before you can receive or send communications.
9 March 2026
Reply from tourhub
Hi Ken, thanks for the shout-out! We’re glad to hear our team has been staying on top of things for you.
I hear you on the passcode system - I know it adds an extra step to our chats. We use it to keep your booking details and personal info as secure as possible, but we really appreciate the feedback that it feels a bit clunky. I'll be sure to share this with our tech team.
Thanks for sticking with us, and we’re here if you need anything else!
The tourhub team
I have not taken my trip yet but
I have not taken my trip yet but, as far as information and responses to my questions, Tourhub has done pretty good. The plan for the trip is easy to understand and the destinations are quite interesting. I am looking forward to my tripl.
9 March 2026
Reply from tourhub
Thanks so much for the 5 stars, Olympia! We’re thrilled to hear you’re finding the itinerary clear and the destinations exciting -we’ve picked some real gems for this trip.
Our team is always here to make the 'before' part of the journey as smooth as the 'during,' so I'm glad we've been able to help with your questions so far. We can’t wait for you to get out there!
Safe travels,
The tourhub team
I have asked them 3x to add a couple of…
I have asked them 3x to add a couple of hotel nights or give me the name of the hotel in Rome so I can directly book 2 additional nights, NO RESPONSE.
23 February 2026
Reply from tourhub
Hi Laurie,
Thank you for bringing this to our attention and we’re sorry for any frustration caused by the perceived delay in communication.
After looking into your booking in our portal, we can see that the operator did provide a quote for the additional nights in Rome within the messaging system. It appears there may have been a notification issue, or the message was unfortunately missed.
We have sent that information to you again through our messaging portal to ensure you have everything you need to finalise your trip.
Hopefully you will have seen the updated information now and your additional nights can be booked and confirmed as required.
Thank you,
The Tourhub Team
I wasn’t sure when and if I would be…
I wasn’t sure when and if I would be able to go to Scotland this year and the people at Tour Hub were very patient and understanding and very helpful in deciding where we can go in December. I would highly recommend them again.
22 February 2026
Reply from tourhub
Hi Elizabeth, thank you for the feedback. We're very glad we could help you navigate your travel dates and find the right fit for a December trip to Scotland.
As an agent, our role is to provide that extra layer of support and patience when plans are still coming together. We really appreciate the recommendation and hope you have a fantastic time.
Best,
The tourhub team
Reply from tourhub
Hi Cathy, thanks for the great review!
We're so pleased to hear that you found our responses quick for both your questions and your bookings. As an agent, our goal is to bridge the gap between you and the tour operators to make sure everything moves as fast as possible.
We really appreciate the feedback and can't wait to help you with your next adventure!
Best,
The tourhub team
Great variety of tours
Great variety of tours, the call with the Tourhub representative was very good.
7 March 2026
Reply from tourhub
Hi, thanks so much for the 5-star review!
We’re thrilled you enjoyed our selection of tours. As an agent, we love being able to offer that kind of variety to help you find the perfect fit. It’s also great to hear that your call with our representative hit the mark - we really pride ourselves on that personal touch!
We can't wait to help you get that next adventure on the calendar.
Best,
The tourhub team
Company is very responsive
Company is very responsive. We still have some work to do with them to complete our trip, but they have been on top of our requests.
20 February 2026
Reply from tourhub
Hi George, thanks for the kind words! We’re so glad to hear you’re finding us responsive and on top of your requests.
As your agent, that’s exactly what we’re here for - to handle the heavy lifting and keep things moving smoothly between you and the tour operators. We’re excited to keep working with you to get the final details of your trip polished and perfect!
Best,
The tourhub team
Wonderful experience
Wonderful experience. My questions were answered completely and in a timely manner.
6 March 2026
Reply from tourhub
Hi Deb,
Thanks so much for the five stars! We’re really glad to hear that our team was able to get those questions answered quickly and clearly for you. Providing that extra bit of support is what we're here for.
We appreciate you taking the time to share your experience, and we hope to help you get out on another adventure soon!
Best,
The tourhub team
I was very frustrated until I left a…
I was very frustrated until I left a message and someone called me back.
6 March 2026
Reply from tourhub
Hi, thanks for being so honest with us!
I’m really sorry for the frustration you felt initially -that’s definitely not the experience we aim for. I am very glad, however, that our team was able to jump on a call with you to get everything sorted.
As an agent, one of the biggest benefits we offer is having a real team here to step in and find solutions when things get tricky. We’re so happy we could turn things around for you!
Best,
The tourhub team
If you love yourself and don’t want to…
If you love yourself and don’t want to be scammed, AVOID this company!! They’re a bunch of scammers. They will take your money and ignore you. They told me to pay a deposit which I did and no one is responding to me again.
5 March 2026
Unprompted review
Reply from tourhub
"Hi Martina, we are deeply concerned to hear about your experience. After a thorough search of our records, we can’t find any booking, payment, or message matching your details.
It sounds like you may have been contacted by a fraudulent 'clone' website or an unauthorised group impersonating a travel company. We take these matters very seriously and are distressed to see our customers and reputation targeted this way.
We’ve reached out to you previously for more details so we can investigate this fully, but we haven't heard back yet. If you realise this was a case of impersonation by another site, we’d kindly ask you to remove the review so it doesn't misrepresent our service. If you still believe it was us, please email us at hello@tourhub.co immediately so we can prioritise this.
– The tourhub team"
Most helpful to answer your questions…
Most helpful to answer your questions or send them to were thay have to go for an answer.
Large variety of tours at reasonable prices.
5 March 2026
Reply from tourhub
Hi Charles, thanks so much for the review!
It’s great to hear that you found our team helpful in getting your questions answered and pointing you in the right direction. As an agent, that’s exactly what we aim for - connecting you with the right information and the best tour operators as quickly as possible.
We’re also thrilled you enjoyed our variety of tours and pricing. We’d love to help you find your next adventure whenever you're ready!
Best,
The tourhub team
It was easy to book and people helped…
It was easy to book and people helped me with extra plans.
4 March 2026
Reply from tourhub
Hi Cynthia! Thank you so much for the 5-star review. We’re really glad to hear that the booking process was smooth and that our team could help you out with those extra travel plans. We know the little details make all the difference!
We hope you have an incredible time on your trip.
Best,
The tourhub team
Booking the tour was great
Booking the tour was great, I asked to coordinate with my cousin coming from England.
That was looked after very professionally. Great job 👍👍
18 February 2026
Reply from tourhub
Hi Roger! Thanks so much for the 5-star review! We’re so glad we could help coordinate everything with your cousin in England - it’s those little details that make a trip truly special.
Knowing it was handled professionally means a lot to our team. We hope you and your cousin have an absolutely brilliant time on your tour together! 👍👍
Best,
The tourhub team
easy to folloow and had exactly what I…
easy to follow and had exactly what I wanted!!! Also got a nice savings on solo travel.
3 March 2026
Reply from tourhub
Hi! Thanks so much for the review! We’re thrilled to hear you found the booking process easy and - even better - that you managed to snag a great deal on your solo travel. Saving some extra cash for the actual trip is always a win! We can't wait for you to get out there and explore.
Cheers,
The tourhub team
Detailed information
I received all the information I needed but the messaging via WhatsApp and never with the same clerk was a little annoying. I understand I am in Canada and you in Europe and the time zone but I would’ve preferred a communication via email
18 February 2026
Reply from tourhub
Hi Nancy, thanks for the feedback! We’re so glad you got all the info you needed for your trip.
I completely hear you on the messaging. One of the perks of booking through an agent like us is that our system gives you direct access to both the tour operator and our support team in one place to keep things moving quickly across time zones!
That said, we’re always happy to switch to email if that’s more comfortable for you - just let the team know your preference next time and we’ll make sure to stick to your inbox.
Safe travels from all of us here!
Best,
The tourhub team
Reply from tourhub
Hi there! Thanks so much for the 5-star review. We’re glad we could get back to you quickly - we know how important that is when you're planning an adventure! Happy to hear you enjoyed the service, and we can't wait to help you get out there.
Best,
The tourhub team
Great experience
Great experience, but a little confusing when sending messages to one person being answered by someone else.
18 February 2026
Reply from tourhub
Hi Jeremy, thanks so much for the review! We’re thrilled to hear you had a great experience overall.
Regarding the messaging, we truly appreciate that feedback. Because we act as an agent to ensure your booking goes smoothly, we often use a "team approach" so your questions never have to wait on one person’s inbox. We want to make sure you get the fastest answers possible, though we'll certainly look at how we can make those transitions feel a bit more seamless for you!
We'd love to help you get another trip on the calendar soon.
Best,
The tourhub team
Can't talk to a live person
Easy to navigate the website but can not talk to a live person or customer service. Everything is done by email or messages.
17 February 2026
Reply from tourhub
Hi Jesse, Thank you for booking with Tourhub!
We appreciate your feedback regarding our communication style. We focus on messaging because it creates a unified information flow between you, our team, and our partner operators with whom you book. This ensures that everyone has the same up-to-date details and also allows our partners to provide additional, direct support through our portal when needed.
We are glad to hear your queries were resolved promptly and hope you enjoy your fabulous trip.
Thanks,
Tourhub Team
Very easy to use the app
Very easy to use the app. Very helpful costumer service representatives.
17 February 2026
Reply from tourhub
Hi there! Thanks so much for the 5-star review. We’re thrilled to hear you found the app easy to navigate and that our team was there to help whenever you needed it. We try to make the booking process as smooth as possible so you can get straight to the fun part - the travel!
Thanks for choosing tourhub, and happy adventuring!
Best,
The tourhub team
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