Tourism Tickets Reviews 

42
•
TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing. Second time touring the USS Midway and still don’t feel that I had enough time to explore everything. Love the retired service men who volunteer to give the yours. Their stories and explanati... See more

Rated 1 out of 5 stars

I was going to visit with my son Georgia Aquarium for his birthday. I was in a hurry , typed Georgian Aquarium in a search and I thought I’ve got official Website , but turned out to be this terribl... See more

Rated 5 out of 5 stars

An amazing must-do trip if you’re staying in Jasper. The views are just stunning and it’s well worth the effort to walk up to the summit if you’re able. There’s two ways, one steeper than the other. H... See more

Rated 5 out of 5 stars

Everyone that works and volunteers at Stonehenge is amazing. They are knowledgeable and want you to have the best experience. We had issues with the parking app but the employees were so helpful and... See more

Company replied

Company details

  1. Event ticket seller
  2. also in
  3. Cruise Travel Agency
  4. Travel agent

Written by the company

Tourism Tickets is an independent online ticket seller for museums, attractions, tours and experiences in cities across Europe, North America, Australia and the Middle East. Our websites include tourism-tickets.com and city sites for Rome, Paris, London, New York and more, all operated by City Events LLC, a company registered in Delaware, USA. We are an independent seller, not the official website of the venues we sell tickets for, and we are not affiliated with them unless a page says so. Prices can be different from those on a venue's official website. How it works: choose your date and time, pay online and receive your ticket details by email. Before you pay, each ticket page shows what is included, how to use your ticket and the cancellation conditions, which depend on the product. Need help? Contact our support team through the Help Center on any of our websites and include your order number so we can find your booking quickly. We read every review. If something went wrong, tell us here and we will reply with the next steps.


Contact info

3.5

Average

TrustScore 3.5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(42)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic exhibits

Fantastic exhibits, plenty of room for traffic flow, and wonderful, engaging staff. A great museum for the whole family! One of my favorite shows is Drive thru History, so I was ecstatic to see them as a learning cove where I could sit a bit and enjoy a lesson or two.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! Purchased tickets that were never sent to me. Had to purchase tickets to the museum in person and requested a refund and they denied the claim although the tickets were never used.

3 July 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

Hi Josh, we're sorry to hear about your experience. Please contact us at support@tourism-tickets.com with your order details, and we'll be happy to review your case and assist you.

Rated 5 out of 5 stars

Great experience!

I was helped by Asia at the front desk, and you can truly tell she cares about her guests. She took the time to explain everything, shared helpful tips, and was eager to answer all of our questions. Her kindness and professionalism made a great family day even better. Thank you, Asia, for going above and beyond!

11 July 2026
Unprompted review
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Reply from Tourism Tickets

Hi Adrian. Thank you for your wonderful feedback! We're delighted to hear that our staff members made your visit so enjoyable. We hope to welcome you and your family again soon!

Rated 1 out of 5 stars

Don't Be Tricked Using Tourism Tickets - Buy Tickets Directly From Vendor

The primary reason I purchased these tickets through your website was because your site appeared to represent the attraction directly. I was unaware that Tourism Tickets was acting as a third-party reseller. After discovering that the same tickets were available directly from the National WWII Museum for more than $100 less, I immediately contacted your company to request a refund before using the tickets but was denied refund due to policy.

10 July 2026
Unprompted review
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Reply from Tourism Tickets

Hi Brian! Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know about your experience. If you'd like us to review your case, please contact us at support@tourism-tickets.com with your order details, and we'll be happy to assist you.

Rated 5 out of 5 stars

it was great to get that elevation with…

it was great to get that elevation with out the walk should have had more time at the top to make the hike to the summit. if you want to go to the summit suggest that you ask right away for more time at the top. the day we were there they were running full they would not guaranty our decent back down if we were late for the down departure. Iam not a spring chicken could not make it to the summit in the time alotment!

7 July 2026
Unprompted review
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Reply from Tourism Tickets

Hi Jeff, thank you for sharing your experience and helpful tips. We appreciate your feedback and hope you still enjoyed the beautiful views. We look forward to welcoming you again for another memorable visit.

Rated 1 out of 5 stars

deceptive practices

they make the website look like its official and then have a no refund policy, unlike the official website. Deceptive practices. E.g. Denver Museum of Nature & Science.

4 July 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

Hi Nick, we're sorry to hear about your experience. We'd like the opportunity to help. Please contact us at support@tourism-tickets.com with your order details, and our team will be happy to look into this for you.

Rated 4 out of 5 stars

Art should be challenging and make you…

Art should be challenging and make you examine new things this did that. Some of the AV pieces seemed dated though but they were ground breaking at the time.

22 June 2026
Unprompted review
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Reply from Tourism Tickets

Thank you for sharing your thoughtful review! We're glad the experience gave you a new perspective and appreciate you taking the time to share your impressions. We hope to welcome you again in the future.

Rated 5 out of 5 stars

Perfect experience at jasper tram

Perfect experience, nice people
Good organized

18 June 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

Thank you for your kind review! We're so happy to hear you had a great experience and found everything well organized. We hope to see you again soon!

Rated 5 out of 5 stars

Great to experience more history on…

Great to experience more history on seattle! Not to mention the views! Breathtaking at sunset. The staff were great as well.

13 June 2026
Unprompted review
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Reply from Tourism Tickets

Thank you for your wonderful review! We're delighted to hear you enjoyed the history, the breathtaking sunset views, and the friendly staff. We hope to welcome you again soon!

Rated 1 out of 5 stars

Heads up if you're booking the Columbia…

Heads up if you're booking the Columbia Icefield! columbia-icefield calgarytourismtickets com (supported by Tourism Tickets) looks official and promises a 'flexible cancellation policy' on the homepage. But once you buy, they tell you it’s non-refundable. Absolute bait-and-switch, considering they only offer one package anyway. Avoid this storefront!"

14 June 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations. We appreciate your comments and will take them into account as we continue working to improve our customers' experience.

Rated 5 out of 5 stars

Easy way to buy tickets online

Easy way to buy tickets online, easy handling, good Internet pages, well way to order!

11 June 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

Thank you so much for your kind words! We're glad you found the booking process easy and smooth. We hope you had a fantastic time at the event!

Rated 1 out of 5 stars

I wish I had seen other reviews before purchasing

I wish I had seen these reviews before I even clicked this website because I had the EXACT same experience.
I went to buy my tickets for the Sky Deck viewing. As I went to check out, somehow the page refreshed once I clicked Purchase Tickets for 2pm.
They were changed to 8:30am.
Didn't list their "terms & conditions" ANYWHERE on the checkout page & there is no way to modify or cancel now.
I'm out $100 because they have the worst customer service & won't try & change it or give you the refund even though the website didn't work correctly & are deceiving NOT Listing the T&C on the checkout page

Wouldn't recommend to anyone & absolutely will not be using again

7 May 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

Thank you for taking the time to share your feedback. We're sorry your experience didn't meet your expectations. We value your comments and will continue working to improve our service. If you decide to give us another opportunity in the future, we'll be happy to assist you.

Rated 1 out of 5 stars

Deceiving website

Deceiving website. Never buy anything here!

2 May 2026
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

We appreciate you taking the time to share your feedback, and we're sorry your experience was disappointing. If you decide to give us another opportunity in the future, we'll be here to assist you and provide the best experience possible.

Rated 1 out of 5 stars

DO NOT BOOK

Absolutely fkng garbage company. I booked Taronga zoo and ferry return and it automatically puts in 2 adults so I clicked back to change it to add my kids and it reset the whole form and automatically put in tomorrows date when I had already filled in that I want it for the next day, I’ve never had a form that just automatically selects things so I assumed it would still have the dates I put in but then when I paid it was tomorrows date on the ticket. I called up IMMEDIATELY and was told there is absolutely nothing we can do to change it. If I could give zero stars I would.

Absolutely horrendous customer service and I hope your company folds.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Refused to refund duplicate transaction

I used this website by mistake when trying to book museum tickets - i thought i was using the museum website.

I got a "transaction unsuccessful " message so I tried again. Both transactions then appeared on my credit card. They refused to refund one of the two identical transactions. Plus they charge a £5 booking fee.

I ended up with 4 tickets for entry but duplicated - impossible to use. Absolutely clear it was an error and a duplicate transaction but I got an anonymous reply referencing their T&Cs and zero further help.

One set of tickets were usable at the museum but the whole experience felt like a scam to rip off tourists who aren't familiar. Bad Form.

31 December 2025
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

We're sorry to hear that your experience was frustrating. We understand how confusing it can be when a payment appears unsuccessful but is later processed. While all bookings are subject to our terms and conditions, we always encourage customers to contact our support team so we can review the specific circumstances of their case. We appreciate your feedback and will continue working to improve the booking experience and the clarity of our communication.

Rated 1 out of 5 stars

FAKE WEBBSITE AND SCAMMERS

FAKE WEBBSITE AND SCAMMERS. Please do not buy from them!

11 October 2025
Unprompted review
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Reply from Tourism Tickets

It's disappointing to hear that your experience left you feeling this way. We take comments like this seriously and are committed to providing a reliable service. If you've experienced an issue with your booking, we'd appreciate the opportunity to investigate and help resolve it. Please contact our support team with your booking details so we can assist you.

Rated 1 out of 5 stars

Avoid this fake site

Avoid - fake scamming website

11 October 2025
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

We're sorry to hear that this was your impression. We understand how frustrating a disappointing experience can be. Our team is committed to providing a reliable service, and we'd appreciate the opportunity to look into what happened and make things right. Please contact our support team with your booking details so we can assist you.

Rated 1 out of 5 stars

Fake Website!!! Don’t Book!!!

Fake website!!!

13 August 2025
Unprompted review
Tourism Tickets logo

Reply from Tourism Tickets

We're sorry to hear you feel this way. We can assure you that our platform is legitimate and works directly with our partner venues. If you've experienced an issue, we'd genuinely like the opportunity to investigate and help resolve it. Please reach out to our support team with your booking details so we can assist you.

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