Tours & Tickets Reviews 

2,700
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

We were introduced to this company at Felison cruise terminal Ajmuiden. We were a group of 10. We were looking for transport to Amsterdam and from Amsterdam back to the cruise terminal. This simple... See more

Rated 1 out of 5 stars

Awful customer service. Tried to cancel minutes after booking but couldn't speak to a human WhatsApp support is just AI which gave me incorrect information. I tried emailing them to cancel as tha... See more

Rated 5 out of 5 stars

Today we had an amazing tour by bus and boat to the highlights of Netherlands culture in Zaanse Schans, Volendam and Marken. We saw beautiful windmills, tasted the typical cheese and observed the han... See more

Rated 1 out of 5 stars

Hi , Trip site seeing places are good but the tour guide was horrible ( Guide name : Matthias, who speaks Spanish and English) . His jokes are worst and always talks in non-sink to situation and... See more

Company replied

Company details

  1. Tour operator
  2. Sightseeing Tour Agency
  3. Tourist attraction
  4. Tourist Information Centre

Written by the company

Tours & Tickets, situated in the very heart of Amsterdam, has over 30 years of experience as an experienced and flexible tour operator. We are specialized in offering excursions in The Netherlands and Belgium. And we offer various tickets for museums, attractions and all kinds of canal cruises. We also offer an exclusive range of combi deals.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

3k reviews

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2.4

All reviews

(2,700)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Just to change a ticket they charge 10…

Just to change a ticket they charge 10 euro per person. It is a Rip off.

30 July 2022
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Reply from Tours & Tickets

Dear George,

Thank you for you review.

We are so sorry that your experience with us did not fully meet your expectations.

We would like kindly mention that our guests can reschedule the tickets or cancel the reservation completely free of charge if they inform us at least 24 hours in advance.

We hope that regardless of this you had a wonderful holidays!

kind regards,
Tours&Tickets

Rated 4 out of 5 stars

A Hurried Visit to Bruges

Our visit to Bruges hit the highlights but we spent more time on bus than in the city. We needed more time to explore the beautiful alleys and buildings. Our tour guide made great recommendations for shopping and food.

29 July 2022
Rated 1 out of 5 stars

Unsatisfactory Tour

Four of us in our family missed the boat that we paid for! Details as follow: we just finished clog shoe shopping at Marken just like others, we went for toilet then upon our return whole group disappeared. Then we got bus driver to call Wilson tour guide and he decided us to take bus instead. But upon checking with Wilson later he confirmed the group was reaching the boat (not on the boat and started sailing) but when he received call from bus driver he decided us to follow bus. My complaint is 1) he should logically decide to wait for us as there 4 of us plus another guest!! 2) he didn’t announce the time to gather in front of clog shoe shop!
It was so disappointing for my family as boat ride was the major highlight of this tour, we paid eur45 each (total eur180) for all in tour but ended up a classic tour. I felt shortchanged and hereby request for boat ride fare refund!!!

26 July 2022
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Reply from Tours & Tickets

Dear Chow,

Thank you for the review.

We are sorry to hear your family missed the boat, however, the boat cannot wait as it has a fixed schedule.

The guides are always communicating in the best way possible about the meeting time. As we strive to deliver the best experience possible, we will look into this matter and will use your comments to improve the services.

We hope that you are still enjoying your trip to the Netherlands.

kind regards,
Tours&Tickets

Rated 1 out of 5 stars

They take the money and won't refund it even if i didn't get the service

I paid 86 euros for 4 tickets 1 hour before the boat time and there was a lof of available places and i was late for the boat 5 mins so i couldn't get in so i asked them to refund the money they refused and said this is the policy. I'm really surprised the didn't want to refund or even reschedule the tickets for another day.

26 July 2022
Tours & Tickets logo

Reply from Tours & Tickets

Dear Diana,

Thank you for sharing your feedback with us.

We are so sorry to read that you were late and missed the boat.

We always try our best to accommodate our guests in the next boat when we have space, unfortunately not always is possible.

We hope that regardless of this you had a lovely time in Amsterdam.

kind regards, Tours&Tickets

Rated 5 out of 5 stars

Tour&Tickets was easy-to-use

Tour&Tickets was easy-to-use. The tours were great. Hop on Hop off is the way to go. Only concern was one of the Hop on Hop off drivers on Saturday was not the friendliness, and did not provide clear information.

24 July 2022
Rated 2 out of 5 stars

We couldn’t locate the pick up point at…

We couldn’t locate the pick up point at Amsterdam Centraal as some road work was going on, tried to get help from the number provided by tours and tickets. But I kept on getting automated message in Dutch. Tried getting help from LiveChat option on your website, got a message saying we’ll find a suitable person to help you with your query and nothing happened. If these tours are meant only for Dutch citizens then it’s my mistake booking through them.

23 July 2022
Rated 5 out of 5 stars

A must

The Windmills and Countryside Tour is a must. We bought the All-in Tour and it was all worth it. The staff was awesome, Fernando was so funny we had a great time. Kudos to Jill and our driver.

21 July 2022
Rated 5 out of 5 stars

The exhibition was well worth it...

It was fairly straightforward to book the tickets. I like that the site shows you where to find the place as well.
The exhibition was well worth it. I thought it was a guided tour initially but it's actually a self-guided one. Take your time and get to know all the items, it's well worth your time. There are some really cool items in there and the exhibition is interactive
I will definitely be back.

19 July 2022
Rated 5 out of 5 stars

AMAZING TRIP

AMAZING TRIP. There was so much to learn, so much scenery to soak in but what made it even more special...? Was the 3 awesome hosts(2 hosts and the bus driver) they were truly awesome and made us all feel pretty special. Thank you very much, and I'd highly recommend to use this company for tours whenever you're in AMS. Cheers!

18 July 2022
Rated 5 out of 5 stars

The tour was so fun and professional.

The tour was so fun and professional.

The tour guides Mr. Mattia and Ms. Andria were very nice, I would book with them in every tour.

I highly recommend to book with Tours and Tickets for any tour you plan.

P.S i wish we had more time for Zaans schans village.

17 July 2022
Rated 5 out of 5 stars

Trip was amazing

Trip was nice and comfortable , the only thing I have to mention for every village we visited should had plenty of time at least 20 minutes wait so we can enjoying atmosphere and take a photos and eat snacks. we was ran all the time afraid that may the bus missed us

15 July 2022

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