Track718一站式查询平台 Reviews 477

Reply from Track718一站式查询平台

Feb 13, 2026

Bonjour, nous vous présentons nos excuses pour les éventuels désagréments occasionnés et vous remercions chaleureusement pour vos précieux retours.
TRACK718 est une plateforme de consultation d'informations logistiques, qui se charge de regrouper et de présenter les statuts des différentes compagnies de livraison. Bien que nous ne nous occupions pas directement du transport des colis, nous déployons tous nos efforts pour garantir l'exactitude des informations.
En cas de retard de livraison, de perte de colis ou d'autres problèmes spécifiques, nous vous conseillons de contacter directement le vendeur ou la compagnie de livraison, car ils sont en mesure de traiter ces situations directement.
Merci pour votre compréhension.
— L'équipe TRACK718

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your experience, and I want to start by acknowledging how frustrating it must be to wait over a month, only to be told your parcel was delivered when you have video evidence proving otherwise. That is genuinely upsetting, and I don't blame you for being angry.

However, I need to clarify a critical misunderstanding that appears in your review:

**TRACK718 is NOT a delivery company. We do not ship, handle, or deliver any parcels. We are a third-party tracking platform.**

Think of us like a search engine for tracking numbers: we collect information from hundreds of carriers and sellers worldwide and display it in one place. When you saw "delivered" on our site, that information came directly from either:
- The shipping carrier's system, or
- The seller who provided the tracking number

We do not generate, alter, or verify this data. If a package is marked as delivered but never arrived, the problem lies with the carrier who allegedly delivered it or the seller who provided a false tracking number.

**Regarding the claim that you signed for it:** If the seller says you signed but cannot provide proof (like a scanned signature or delivery photo), that is a major red flag. Legitimate carriers always keep records. The absence of proof is evidence that the delivery was faked.

**You mentioned your bank refunded you – that is excellent news.** It confirms that your bank recognized the fraud. We fully support consumers seeking refunds in such situations.

**Now, about us being a "known scam tracking site":** I want to be very clear – we are a legitimate, free service used by millions of people worldwide. We have no partnerships with scammers, no financial interest in fake deliveries, and no ability to manipulate tracking data. Scammers exploit our platform just like they exploit PayPal, credit cards, and real shipping companies – to make their lies look credible. We are as much a victim of their deception as you are, because they damage our reputation.

If you still have the tracking number, our support team would be happy to investigate its origin and provide you with technical details about where the "delivered" status came from. This information could help you in any further disputes or reports.

We understand your anger, and we hope you direct it where it belongs – at the seller who took your money and the carrier who falsely claimed delivery. We are simply the messenger, and we are here to help you get the truth.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your experience. I completely understand your frustration – when a tracking site shows every step with specific dates and times, it *feels* real. You followed along, trusted the process, and then nothing arrived. That's not just disappointing; it's infuriating.

**But I need to tell you something important that might change how you see this:**

TRACK718 is not the delivery company. We are not the seller. We do not handle, ship, or deliver any packages. We are a **tracking platform** – a tool that collects information from carriers and sellers and displays it in one place.

When you saw those detailed updates – specific dates, exact times, every step of the journey – that information came from somewhere else. Either:
- A **real carrier** provided those updates (but then failed to deliver properly), or
- The **seller** or their partner created fake updates to make it look like your package was moving

We don't create this data. We don't verify it. We simply show you what we receive, like a mirror reflecting an image. If the image is fake, the mirror isn't to blame – the person creating the fake image is.

**Why does it look so convincing?**

Because scammers have learned that detailed tracking builds trust. They know that if you see "Departed facility in Shanghai," "Arrived at customs," "In transit to destination" – all with timestamps – you'll believe your package is really coming. By the time it's marked "delivered" and nothing arrives, it's often too late to dispute the payment easily.

**So what can you do now?**

1. **Go back to your payment method** – Bank, credit card, PayPal, whatever you used. Open a dispute immediately. Tell them: "The seller provided fake tracking. The package shows as delivered but I have proof I never received it." Include screenshots of the tracking details.

2. **Check for a carrier name** – In those detailed updates, somewhere there should be a mention of who actually "delivered" it. If you can find that name, contact that carrier directly. Ask for proof of delivery with the exact address. When they can't provide it, you have more evidence.

3. **Report the seller** – Wherever you found this seller, report them. If it was on social media, report the ad or page. If it was a website, report it to consumer protection agencies in your country.

4. **Share your story** – You've already done that here, and it helps. Other people reading this will be more cautious. You're making a difference.

**I know you're angry. You have every right to be.** But please direct that anger at the people who actually took your money and lied to you – the seller. We are simply the messenger, and sometimes the message is ugly.

If you still have the tracking number, our support team would be happy to investigate where those detailed updates actually came from. We can provide technical information that might strengthen your dispute case.

We're on your side in this, not against you.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

I hear your frustration loud and clear. "NO ZERO" says it all – you feel you've gotten absolutely nothing from this experience, and you're angry about how it happened. Your question about Instagram is especially important, and I want to address it directly.

**First, let me clarify who we are:**

TRACK718 is NOT the company that scammed you. We are not a seller. We do not run ads on Instagram. We do not sell products. We are a **third-party tracking platform** – a free tool that collects and displays shipping information from carriers and sellers worldwide.

When you clicked on a tracking link from an Instagram ad, that link led you to our site. But here's what actually happened:
- A scammer ran an ad on Instagram for products they never intended to ship
- You bought something from them
- They gave you a fake tracking number and directed you to our site to "track" it
- We showed you whatever information was attached to that number (which was likely fake or belonged to someone else's package)

**Now, about Instagram:** You're asking the right question. How DO platforms like Instagram let scammers run ads? It's a massive problem. Scammers create convincing storefronts, pay for ads, and often operate for weeks before being detected. Instagram has reporting mechanisms, but scammers are constantly evolving to avoid them. You should absolutely report the ad and the seller's page to Instagram – every report helps build a case against them.

**The truth is, scammers use EVERY tool available to them:**
- They use Instagram and Facebook to find victims
- They use PayPal and credit cards to take payments
- They use real-looking websites to look legitimate
- And yes, they use tracking platforms like ours to create the illusion that packages are moving

We are not their partners. We are another tool they exploit. We don't make money from these scams – in fact, they damage our reputation and create situations exactly like this, where innocent people are hurt and we have to defend ourselves against accusations.

**What you should do right now:**

1. **Report the Instagram ad and seller** – Go to the ad or the seller's page, use the "Report" function, and select "Scam or Fraud." The more people who report, the faster Instagram will act.

2. **Contact your payment provider** – Open a dispute with your bank, credit card company, or PayPal. Tell them you were scammed through an Instagram ad and that the tracking information provided was fake. Include screenshots of everything.

3. **Save all evidence** – The ad, the seller's page, your order confirmation, the fake tracking number, and our tracking page showing the "delivered" status. This is all useful for your dispute.

4. **Share your story** – You've already done that here, and it helps warn others. Consider posting on social media (tagging Instagram) to raise awareness.

I know this doesn't undo what happened, and I know you're angry. You have every right to be. But please direct that anger where it belongs: at the scammers who created the fake Instagram ad, the fake store, and the fake tracking number. We're just the screen they projected their lies onto.

If you need any help extracting technical information from your tracking number to strengthen your dispute case, our support team is here for you.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your concern. I understand why you're suspicious – seeing a message that your parcel has been delivered when you haven't received anything naturally makes you question the site showing that information.

**Let me clarify what TRACK718 actually is:**

We are **NOT a shipping company**. We do not deliver packages. We do not sell products. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it in one place for consumers.

When our site shows "delivered," that information comes directly from either:
- The actual shipping carrier's system (the company that handles the package)
- The seller who provided the tracking number

We do not generate this information. We do not verify it. We simply show you what exists in the tracking data we receive. Think of us like a search engine for tracking numbers – we display what's out there, but we don't control the content.

**If your parcel shows as delivered but you haven't received it, here's what likely happened:**

1. You ordered from a seller (likely online)
2. They provided a tracking number and directed you to our site
3. The tracking information showed movement and eventually "delivered"
4. But the package never arrived at your door

The problem in this chain is either:
- **The seller** gave you a fake tracking number (a common scam tactic)
- **The carrier** delivered to the wrong address or falsified delivery
- **The tracking number** belongs to someone else's package entirely

**We are not the scam.** We are simply the platform displaying data that was fed to us by others. Scammers exploit every tool they can – including tracking sites, payment platforms, and social media – to make their schemes look legitimate.

**What you should do now:**

1. **Contact your payment provider immediately** – Bank, credit card, PayPal. Open a dispute. Tell them: "I ordered from [seller name]. They provided fake tracking. The package shows delivered but never arrived. I need a refund."

2. **Check if a carrier name appears** in the tracking details. If you can identify who supposedly delivered it, contact that carrier directly for proof of delivery with the exact address.

3. **Report the seller** wherever you found them – social media platforms, marketplace sites, etc.

We are not your enemy. We are a free service trying to help consumers track their purchases. Unfortunately, dishonest sellers misuse our platform just like they misuse other tools. We're here to help you get to the truth, not to scam you.

If you still have the tracking number, our support team can investigate its origin and provide you with technical documentation that may strengthen your dispute case. We're on your side.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for providing your order number and tracking details. I completely understand your anger – you've done everything right: checked with neighbors, contacted the post office, tried to reach support. And still, nothing. Having a package marked "delivered" when it clearly isn't is infuriating, and your frustration is 100% justified.

**However, I need to clarify something fundamental that seems to be misunderstood:**

TRACK718 is **NOT a delivery company**. We do not ship, handle, or deliver any packages. We do not have delivery drivers, vans, or warehouses. We are a **third-party tracking platform** – a tool that collects and displays tracking information from hundreds of carriers and sellers worldwide.

The tracking number you provided – **XYPOST0000092616** – appears to belong to a carrier called XYPOST (or similar). When our platform shows this package as "delivered," we are simply displaying the information that XYPOST (or the seller) has reported to us. We do not generate, verify, or control this data.

**Let me be very direct about who is responsible here:**

- **XYPOST** (or the carrier) is responsible if they marked a package as delivered without actually delivering it, or if they delivered to the wrong address.
- **The seller** (who provided this tracking number) is responsible if they used an unreliable carrier or provided false tracking information.

**We are simply the messenger.** Think of us like a telephone: if someone calls you and lies, you don't blame the telephone company. You blame the liar.

**Now, regarding your specific situation and the tracking number you provided:**

I have noted your tracking number **XYPOST0000092616**. Our support team can investigate where the "delivered" status originated. We can provide you with technical documentation showing the exact source of this information, which you can use as evidence in your dispute.

**Here is what you MUST do immediately:**

1. **Contact XYPOST directly.** Search for their official website or contact information. Provide them with your tracking number and demand proof of delivery – exact address, signature, GPS coordinates if available. If they cannot provide this, you have proof of fraud.

2. **Contact your payment provider** (bank, credit card, PayPal) and open a dispute. Tell them: "The seller provided tracking number XYPOST0000092616. The carrier claims it was delivered, but I have proof I never received it. The seller is unresponsive. I demand a refund."

3. **Contact the seller one final time** – not for help, but to put them on notice: "I have proof this package was never delivered. I am disputing the charge with my bank. Provide a refund immediately or face further action."

4. **File a complaint** with consumer protection agencies in your country. Every complaint helps build cases against fraudulent sellers and unreliable carriers.

**You mentioned you will "take further action and file a complaint."** We fully support that – but direct it toward the right parties: XYPOST (the carrier) and the seller who took your money. We can provide you with documentation to strengthen your case.

We are not unprofessional. We are not unreliable. We are a free service that millions use legitimately every day. Scammers and dishonest carriers misuse our platform, just as they misuse every tool available to them.

If you want our help investigating this tracking number in detail, please contact our support team directly. We will provide you with everything we have.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your experience. I completely understand your frustration – ordering through TikTok, getting your hopes up, and then seeing "delivered" when nothing arrives is incredibly disappointing. Your warning to others is well-intentioned.

**However, I need to clarify an important point about who we are:**

TRACK718 is **NOT the company that sold you the item**. We are not a seller. We are not a delivery service. We do not handle, ship, or deliver any packages.

We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it in one place. When you saw "delivered" on our site, that information came from either:
- The actual shipping carrier, or
- The seller who provided the tracking number

**Think of it this way:** If you buy something from a TikTok shop and the seller gives you a tracking link, we're just the website showing what that seller (or their shipping partner) tells us. We don't create that information – we just display it.

**So what actually happened?**

A seller on TikTok took your money. They gave you a tracking number (possibly fake) and directed you to our site. When that tracking number eventually showed "delivered," it was either:
- A fake delivery status entered by the seller, or
- A real tracking number belonging to someone else's package

**We are not the scammer.** We are a tool that scammers misuse, just like they misuse TikTok's platform, PayPal, and credit cards to deceive people.

**What you should do right now:**

1. **Go back to TikTok** – Report the seller and the specific ad or shop. TikTok has fraud reporting tools, and every report helps.

2. **Contact your payment method immediately** – Bank, credit card, PayPal. Open a dispute. Tell them: "I bought from a TikTok shop. They provided fake tracking. The package never arrived despite showing 'delivered.' I want my money back."

3. **Save all evidence** – Screenshots of the TikTok ad, your order confirmation, the tracking showing "delivered," and any communication with the seller.

We understand your anger, and we're sincerely sorry you're going through this. If you need a detailed tracking report to strengthen your dispute case, our support team is here to help – free of charge.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for your review and for trying to warn others. Your advice to "call your payment method provider immediately" is actually excellent advice – but I need to clarify who the real scammer is in this situation.

**TRACK718 is NOT the scammer. We are the tracking website that scammers USE.**

Let me explain the difference:

We are a **third-party tracking platform** – a free tool that collects shipping information from hundreds of legitimate carriers worldwide. When you enter a tracking number on our site, we show you whatever data exists in those carriers' systems. That's it. We don't create tracking numbers. We don't sell products. We don't handle payments. We don't ship packages.

**Here's how scammers actually operate:**

1. They create fake online stores (often using paid ads on social media)
2. They take your money for products they never intend to ship
3. They give you a fake tracking number and direct you to our site
4. They may even generate fake "in transit" updates to buy time
5. Eventually, the tracking shows "delivered" – but you receive nothing

**We are the tool they misuse, not their partner.** Think of it like this: if a scammer calls you using a phone, is the phone company part of the scam? No. If they send you an email, is Gmail the scammer? No. They're just using available tools to deceive you.

**Your advice to contact your payment provider immediately is 100% correct.** That's exactly what victims should do. But please direct your warning to also include: "If you see a tracking link from any site – including ours – and your item never arrives, the SELLER is the scammer. Contact your bank or PayPal immediately."

**What we actually are:**

- A legitimate tracking service used by millions of people daily
- Listed on Apple's App Store
- Supporting tracking for over 2,000 carriers worldwide
- A free tool, not a company that takes money from consumers

We understand your anger, and we're sincerely sorry you were scammed. But we're on your side in this fight. If you need technical documentation of your fake tracking to strengthen your dispute case, our support team is here to help – free of charge.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your experience, and I completely understand your frustration. Seeing "delivered" when you have nothing in hand is incredibly frustrating, and you're right to take action.

**You've done exactly the right thing by requesting a refund via PayPal.** That is the most effective step you can take in this situation.

Now, let me clarify something important about our role:

**TRACK718 is NOT the delivery company. We are NOT the seller. We are a third-party tracking platform.**

Think of us as a window – we show you what's happening with your tracking number, but we don't control what we see. When you entered that tracking number on our site, we displayed information that came directly from either:
- The shipping carrier's system, or
- The seller who provided the number

If the tracking number is fake, that means the seller gave you false information. If no local delivery company is shown, it's because that information was never provided to us. We can't invent what isn't there.

**The "delivered" status you saw came from the same source – the seller or a carrier they used.** We simply reflected that data. We don't generate it, verify it, or have any way to change it.

**Your situation is classic scam behavior:**
- A dishonest seller takes your money
- They provide a fake tracking number to buy time
- They mark it "delivered" to make refunds harder
- You're left confused and angry

**What you should do now:**

1. **Continue with your PayPal dispute.** Provide screenshots of the tracking showing "delivered" and explain that you never received anything. This is your strongest path to a refund.

2. **If you can identify any carrier name** in the tracking details (sometimes hidden in the data), contact them directly for proof of delivery. If they can't provide it, that's more evidence for PayPal.

3. **Report the seller** wherever you found them – social media platforms, marketplaces, etc. Help prevent others from falling for the same scam.

We are not part of the scam. We are a free tool that millions use legitimately. Scammers misuse our platform just like they misuse PayPal, credit cards, and social media. We're on your side in getting this resolved.

If you need a detailed tracking report to submit to PayPal, our support team can provide technical documentation. Just reach out to us directly.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing such a detailed account of your experience. I completely understand your frustration – a dartboard from "Winmau-EU" supposedly going through customs in Kansas City, USA, when it was meant for Spain, combined with impossible dates, is a glaring red flag. Your anger is 100% justified.

**Let me be absolutely clear about who we are and what happened here:**

TRACK718 is **NOT the seller**. We are not "Winmau-EU" or any related company. We are not a shipping carrier. We do not handle, transport, or deliver any packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it in one place for consumers like you .

When you saw those absurd updates on our site (Kansas City customs for a Spain-bound package, impossible dates), that information came directly from either:
- The shipping carrier's system, or
- The seller who provided the tracking number

**We do not create, generate, or verify this data.** We simply show you what exists in the system. Think of us like a search engine for tracking numbers – we display what's out there, but we don't control the content.

**Your mention of Kansas City customs is particularly telling.** That kind of geographical absurdity is a hallmark of fake tracking. It suggests the seller either:
- Used a random tracking number belonging to someone else's package (which actually went through Kansas City)
- Generated completely fabricated updates without regard for geographic logic

**You also mentioned that the contact email address from Track718 doesn't exist.** Our official support email is **support@track718.com** . If you tried a different address, it may have been another fake created by the scammers to further their deception. Scammers often create fake contact information to complete the illusion.

**Your situation follows a classic scam pattern:**

1. A fake website (posing as "Winmau-EU") offers products at attractive prices
2. You order and pay
3. They give you a tracking number and direct you to our platform to build false trust
4. They feed the tracking system with absurd, impossible updates to buy time
5. Eventually it shows "delivered" while you receive nothing

**We are not part of this scam.** We are a legitimate service that scammers misuse, just as they misuse PayPal, credit cards, and social media platforms. Our platform is documented as a tracking aggregator supporting over 100 carriers worldwide . Unfortunately, many consumers have reported similar experiences of fake tracking leading to non-delivery .

**What you must do immediately:**

1. **Contact your payment provider** (bank, credit card, PayPal) and open a dispute. Explain that "Winmau-EU" is a fraudulent seller, that the tracking information was clearly fabricated (Kansas City customs for Spain delivery, impossible dates), and that you never received your item. Provide screenshots of the absurd tracking updates as evidence.

2. **Report the seller.** If you found them through an ad or social media, report the page. Share the exact website address so others can avoid it.

3. **If you need technical documentation** of your tracking history to strengthen your dispute case, our support team at **support@track718.com** can provide a detailed report. We are here to help legitimate consumers, not to protect scammers.

We understand your anger, and we're sincerely sorry you're going through this. But please direct your energy toward the real culprits – the fake "Winmau-EU" seller who took your money and created this elaborate deception. We are simply the screen they projected their lies onto.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your experience and for trying to help others avoid the pain you went through. Your advice to "dispute charges immediately" is actually excellent – but I need to clarify who the real enemy is here.

**TRACK718 is NOT the scammer. We are the tool that scammers USE.**

Let me explain the critical difference:

We are a **third-party tracking platform** – a free service that collects shipping information from hundreds of legitimate carriers worldwide. When you enter a tracking number on our site, we show you whatever data exists in those carriers' systems. We don't create tracking numbers. We don't sell products. We don't handle payments. We don't ship packages.

**Here's how scammers actually operate:**

1. They create fake online stores (often with paid ads on social media)
2. They take your money
3. They give you a fake tracking number and direct you to our site
4. They may generate fake "in transit" updates to buy time
5. Eventually, it shows "delivered" – but you receive nothing
6. If you complain, they offer to "resend" – another delay tactic
7. Once your dispute window closes, they disappear

**You mentioned they "offer to resend" – that's a classic scammer tactic.** They know that if they keep you hoping, you won't immediately dispute the charge with your bank. By the time you realize the "resend" is also fake, your 30, 60, or 90-day dispute window may have closed.

**But here's the truth: We are not the ones making those promises.** We are not the ones ghosting you. We are simply the website showing the tracking number they provided. We have no ability to resend anything – we don't have your package, we don't have your money, we don't have any products.

**Your advice to "dispute charges immediately if you see track718" is problematic because:**

- It directs people to attack the wrong target
- It lets the actual scammers (the fake stores) off the hook
- It delays people from doing what they really need to do: dispute the charge and report the seller

**What you SHOULD tell people:**

"If you ordered from an unfamiliar website and they give you a track718 link, be suspicious. Contact your payment provider immediately to understand your dispute deadlines. If the package doesn't arrive despite tracking showing 'delivered,' dispute the charge right away. And most importantly – REPORT THE SELLER, not just the tracking site."

**We are not your enemy.** We are a legitimate service used by millions of people daily. We're listed on Shopify's App Store and support tracking for over 2,000 carriers worldwide. Scammers misuse our platform just like they misuse PayPal, credit cards, and social media.

If you need technical documentation of your fake tracking to strengthen your dispute case, our support team is here to help – free of charge. We're on your side, even if you don't see it yet.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for sharing your experience. I completely understand your frustration – waiting a month only to see "delivered" with no package ever arriving in Poland is incredibly disappointing. You're right to be angry.

**Let me clarify something important:**

TRACK718 is **NOT the seller** and **NOT the delivery company**. We do not sell any products, we do not handle payments, and we do not ship or deliver packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it in one place for consumers.

When you saw "delivered" on our site, that information came directly from either the shipping carrier's system or the seller who provided the tracking number. We do not create, verify, or modify this data. We simply show what exists.

**The real scammer** is the website where you made your purchase. They took your money, gave you a fake tracking number, and directed you to our platform to make their scam look legitimate. This is a classic tactic: they generate false tracking updates to buy time while your payment dispute window closes.

**What you must do now:**

1. **Dispute the payment immediately** with your bank, credit card company, or PayPal. Explain that the seller is fraudulent, the tracking was fake, and you never received your item. Time is critical – dispute windows are often limited.

2. **Report the seller.** If you found them through social media or an ad, report the page. Share the website name so others can avoid it.

3. **If a carrier name appears** in your tracking details, contact them directly and demand proof of delivery with the exact address. If they cannot provide it, you have additional evidence for your dispute.

We are not your enemy. We are a legitimate tool that scammers misuse, just like they misuse payment platforms and social media. If you need a technical report of your tracking data to strengthen your dispute case, our support team at support@track718.com can help you – free of charge.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 27, 2026

Dear Customer,

Thank you for your review. You're right to be frustrated, but I need to correct a crucial point: **TRACK718 is not a "bogus system."** We are a legitimate third-party tracking platform that scammers unfortunately misuse.

Here's what actually happened with **Bestellea.com**:

- **Bestellea.com** is the scammer. They took your money.
- They gave you a fake tracking number and directed you to our site to make their scam look real.
- We simply display the information they (or their fake carrier) provide. We don't create or verify it.

**We have no partnership with Bestellea.com.** We don't get paid by them. They use our platform the same way they use PayPal, credit cards, or social media – to deceive people.

**What you must do immediately:**

1. **Dispute the charge** with your bank, credit card company, or PayPal. Tell them Bestellea.com is fraudulent and you never received your item.
2. **Report Bestellea.com** to consumer protection agencies and on any platform where you found them.

We're on your side. If you need a technical report of your tracking data for your dispute, our support team (support@track718.com) can help – free of charge.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 28, 2026

Dear Customer,

Thank you for sharing your experience, and I'm truly sorry to hear that you and your family fell victim to this scam. Falling for an ad on Facebook, especially one for a brand like Hackett with items at attractive prices, is something that happens to thousands of people. These scammers are professionals at creating convincing illusions, so please don't blame yourselves.

**However, I must clarify a very important point regarding our role:**

TRACK718 is **NOT the seller**. We are not "Hackett" or the fake website you purchased from. We do not sell any products, we do not handle payments, and we do not ship or deliver packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it in one place for consumers.

**Here is exactly what happened in your case:**

1. Scammers created a fake Hackett website and paid for ads on Facebook to promote it.
2. You saw the ad, clicked through, and made a purchase, attracted by the low prices.
3. The scammers took your money immediately.
4. To make the scam look legitimate and buy time, they generated a fake tracking number and directed you to our platform (track718.eu) to "track" your order.
5. They may have even populated the tracking with fake "in transit" updates over the 20 days to keep you hoping.
6. Now, after 20 days, the fake website has disappeared – a classic move by scammers to avoid detection.

**We are not the ones who disappeared.** We are still here, a legitimate platform, but we have no connection to the fake seller. They simply used our site as a tool to give their scam an appearance of credibility, just as they used Facebook's ad platform to find victims.

**The fact that the seller's webpage has disappeared is actually powerful evidence** that you were dealing with fraudsters. Legitimate businesses do not vanish after taking your money.

**What you must do now:**

1. **Contact your payment provider immediately** – your bank, credit card company, or PayPal. Explain the situation clearly: you were scammed by a fake Hackett website you found through a Facebook ad. The seller's page has now disappeared, you have waited 20 days with no delivery, and the tracking number they provided was fake. Provide screenshots of the ad, your order confirmation, and the tracking information from our site. Request a chargeback or dispute.

2. **Report the scam to Facebook.** Use their reporting tools for fraudulent ads and pages. The more people report these scams, the faster Facebook can act to remove them and prevent others from falling victim.

3. **Be cautious with Facebook ads in the future.** While many ads are legitimate, offers that seem too good to be true often are. Always research the seller independently before purchasing.

**We are not your enemy.** We are a legitimate service, and like Facebook, PayPal, and banks, we are sometimes exploited by criminals. If you need a technical report of the tracking data associated with your order to strengthen your dispute case, our support team at support@track718.com can provide that to you free of charge.

We hope you are able to recover your money through your bank. Thank you for sharing your story – it serves as an important warning to others about the dangers of too-good-to-be-true deals on social media.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 28, 2026

Dear Customer,

Thank you for sharing your experience, and I'm sorry to hear that you've been waiting for nearly six weeks with no delivery. Seeing "in transit" or "arriving to next facility" day after day with no result is incredibly frustrating. You're right to be disappointed.

**Let me clarify something important about who we are:**

TRACK718 is **NOT the seller**. We are not "Lidl" or the website where you bought the bicycle. We do not sell any products, we do not handle payments, and we do not ship or deliver packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it for consumers like you.

The "in transit" messages you've been seeing on our site were provided by the seller or by a carrier they used. We do not create, verify, or control this information. We simply show you what exists in the system.

**Here's what likely happened:**

1. Scammers created a fake website using the Lidl brand to appear legitimate.
2. You saw their ad or listing, trusted the familiar name, and ordered a bicycle.
3. They took your money immediately.
4. They generated a fake tracking number and directed you to our platform to make the scam look real.
5. They populated the tracking with vague "in transit" updates to keep you hoping for weeks.
6. Now, after six weeks, nothing has arrived.

**We are not the scammers.** We are a legitimate platform that scammers misuse, just like they misuse well-known brand names (like Lidl) and payment systems to deceive people.

**What you must do now:**

1. **Contact your payment provider immediately** – your bank, credit card company, or PayPal. Explain that you were scammed by a fake website using the Lidl name, that you've waited six weeks with no delivery, and that the tracking information provided was fake. Request a chargeback or dispute. Time is critical.

2. **Report the fake website.** If you remember the URL, report it to consumer protection agencies in your country and to the platform where you found the ad.

3. **Be cautious with online deals that seem too good to be true.** Scammers often use trusted brand names to lower your guard.

We are not your enemy. If you need a technical report of your tracking data to strengthen your dispute case, our support team at support@track718.com can help you – free of charge.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 28, 2026

Dear Customer,

Thank you for sharing your experience, and I'm sorry you fell victim to this scam. You've raised two excellent questions that deserve honest answers.

**1. Why does Facebook allow these fraudulent ads?**

The reality is that scammers are constantly evolving, and platforms like Facebook struggle to keep up . Key challenges include:

- **Scale:** Millions of ads are posted daily, making real-time verification extremely difficult.
- **Scammer tactics:** Fraudsters create convincing ads using trusted brand names, and when their pages are shut down, they quickly reappear under new names .
- **Platform efforts:** Facebook/Meta has announced measures like advertiser identity verification and increased content reviewers to combat this . However, these systems aren't perfect, and determined scammers find ways to slip through . The platform can only react after scams are reported; it cannot prevent every fraudulent ad from appearing .

**2. How do fake sites make it look like you're dealing with Amazon?**

Scammers exploit the trust associated with major brands like Amazon in two main ways:

- **Creating "Amazon lookalike" stores:** They build fake websites that mimic Amazon's design and branding to trick you into thinking you're on the legitimate Amazon site.
- **Using Amazon's Marketplace:** Many scams originate from third-party sellers on Amazon's own Marketplace . Amazon hosts millions of third-party sellers, and while Amazon has verification processes , some fraudulent merchants can still gain access. They list products, take orders, and then disappear or provide fake tracking.

**Regarding our role:** TRACK718 is a legitimate, independent tracking platform. We do not sell products, handle payments, or ship items. Scammers misuse our platform by generating fake tracking numbers and directing victims here to make their scheme look credible. We are as much a tool in their deception as the fake ad you saw on Facebook.

**What you should do now:**
1. **Dispute the charge** immediately with your bank or PayPal.
2. **Report the ad** and the seller's page to Facebook.

If you need a technical report of the tracking data for your dispute, our support team is here to help.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 28, 2026

Dear Customer,

Thank you for sharing your experience. I completely understand your frustration. You ordered from Finehosa.com, you were home at the claimed delivery time, and despite being told your package was "signed for," the seller cannot provide any proof of who signed or where it was delivered. This is a clear red flag.

**Let me clarify our role in this situation:**

TRACK718 is **NOT the seller** (Finehosa.com) and **NOT the delivery company**. We do not sell products, handle payments, or ship packages. We are a **third-party tracking platform** – a tool that collects tracking information from carriers and sellers and displays it for consumers.

The "delivered" and "signed for" status you saw on our site was information provided to us by Finehosa.com or their associated carrier. We do not create, verify, or control this data. We simply show what exists in the system.

**The fact that Finehosa.com cannot provide proof of delivery – especially a signature – is telling.** Legitimate sellers and carriers keep records. Their inability to provide this proof strongly suggests the delivery claim is false.

**What you should do now:**

1. **Dispute the charge immediately** with your bank, credit card company, or PayPal. Explain that Finehosa.com claims your package was delivered and signed for, but you were home and received nothing, and they cannot provide any proof of delivery despite your requests. This is strong evidence for a dispute.

2. **Demand proof from Finehosa.com one final time** in writing, stating that without proof, you will pursue legal action. Sometimes this pressure gets results.

3. **If a carrier name appears** in your tracking details, contact them directly. Ask for delivery confirmation with the exact address and a scan of the signature. If they cannot provide it, you have additional proof.

We are not your enemy. We are a legitimate tool that scammers misuse. If you need a technical report of your tracking data to strengthen your dispute case, our support team at support@track718.com can help you – free of charge.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 28, 2026

Dear Customer,

Thank you for sharing your detailed experience. First, I want to acknowledge that you've done everything right: you checked your Ring door camera, you reported the fraud to your bank immediately, and you're following up. £54 is a significant amount, and the frustration of being scammed is completely justified.

**However, I need to clarify a critical point about who is responsible here:**

TRACK718 is **NOT the seller**. We are not "Cosco" (or the fake site pretending to be Costco). We do not sell slushy machines, we do not handle payments, and we do not ship or deliver any packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it for consumers like you.

The fake "delivered on 21st August" status you saw on our site was information provided by the fraudulent seller or their associated fake carrier. We do not create, verify, or control this data. We simply show what exists in the system. Your Ring door camera evidence proves this information was false – and that proof is gold for your dispute.

**The real scammer** is the website where you placed your order – the one pretending to be Costco but shipping from China. They took your £54 immediately. They generated fake tracking updates over four weeks to string you along. And when they marked it "delivered," they hoped you would give up.

**You've already taken the most important steps:**

1. You reported to your bank and got a temporary refund – excellent.
2. You have video evidence proving no delivery occurred – this is powerful.
3. You're following up with the seller despite their silence.

**Regarding your bank's message:** The seller disputing your claim is common – they're trying to delay. But your bank has enough info to challenge them, and that's a good sign. The seller now has 10 days to provide proof of delivery. Since you know they can't (your camera proves it), your case is strong. If they fail to provide valid proof, the temporary refund will become permanent after the 2-month period.

**What you should do now:**

1. **Keep all your evidence** – screenshots of the fake tracking, your Ring footage, and your bank communications.
2. **If the seller somehow responds** with a "proof of delivery," immediately forward it to your bank along with your video evidence showing it's false.
3. **Report the fake website** to Action Fraud (the UK's national fraud reporting center) and to any platform where you saw the ad.

We are not your enemy. We are a legitimate tool that scammers misuse. If you need a technical report of your tracking data to support your bank dispute, our support team at support@track718.com can provide that free of charge.

You're on the right track – stay persistent, and don't let the seller's dispute discourage you. The evidence is on your side.

Sincerely,
TRACK718 Customer Support Team

Reply from Track718一站式查询平台

Feb 28, 2026

Dear Customer,

Thank you for your review. I understand your frustration and your desire to warn others – that's a natural reaction when you've been scammed.

**However, I need to correct a critical misunderstanding:**

TRACK718 is **NOT the seller**. We do not sell any products. We do not handle payments. We are a **third-party tracking platform** – a tool that collects shipping information from carriers and sellers and displays it for consumers.

When you received a tracking link to our site, that link was given to you by the SELLER – the website where you made your purchase. That seller is the scammer. They took your money, they generated a fake tracking number, and they directed you to our platform to make their scam look legitimate.

**Think of it this way:** If a scammer calls you on the phone, you don't blame the telephone company. The phone company is just a tool. We are the same – a tool that scammers misuse, just like they misuse payment platforms and social media.

**Your advice to "cancel your payment immediately" is actually excellent – but for the right reason.** You should cancel your payment because the SELLER is fraudulent, not because you received a tracking link to our site.

**What you should tell people:**

"If you buy from an unfamiliar website and they send you a Track718 link, be suspicious. The seller may be a scammer. Contact your bank or PayPal immediately to dispute the charge if your item doesn't arrive."

We are not your enemy. We are a legitimate platform, and we're here to help consumers. If you need a technical report of your tracking data for your dispute, our support team can assist you.

Sincerely,
TRACK718 Customer Support Team