trackssafaris.co.uk Reviews 

128
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional planning and organization, noting that trips run smoothly with everything meticulously arranged, from flights and transfers to accommodation. Many people highlight the staff's professionalism, extensive knowledge, and helpfulness, often mentioning personalized advice and excellent communication throughout the entire process. Reviewers consistently find the holidays to be amazing, with high-quality accommodation and stunning locations contributing to unforgettable experiences, making them eager to book future trips. This dedication to customer satisfaction results in many returning clients and strong recommendations for future African adventures.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the planning and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many praising the brilliant camps and their... See more

Quality

Consumers find quality to be positive, with many reviewers describing the accommodation as superb, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our trip to Southern Tanzania organised by Sue of Tracksafaris was once again brilliant. After a 2 year gap we had to return to this lovely country and visit 3 of the Foxes camps, Vuma Hills, Ruaha an... See more

Rated 5 out of 5 stars

We have already sent a review but we would lie to say that you trust Tracksafaris and Sue especially completely. We have travelled with them several times now and we have always been extremely happy... See more

Rated 5 out of 5 stars

One word: Faultless. We only knew that we wanted to ‘go on safari’ when we first met Sue. She competently gave us lots of ideas and recommendations and developed an amazing itinerary. This included my... See more

Company replied

Rated 5 out of 5 stars

Sue came to the rescue when a long awaited holiday with another firm was cancelled. Within half a day she had put together a truly wonderful safari itinerary to Malawi. As it was last minute she manag... See more

Company replied


Company details

  1. Tour operator

Written by the company

Tracks safaris are passionate about Africa. Our website is your introduction to Africa – illustrating the destinations we offer and the services we provide – browse through the pages and then contact us to create your perfect travel experience or to find out more about our ‘off the peg’ safaris – all offering truly breathtaking scenery, superbly appointed accommodation, experienced guides and wonderful wildlife viewing. Whether you are looking for a lodge safari, a tented safari, a self drive safari, a mobile safari, a walking safari, a flying safari, or a safari for the whole family, let us give you some ideas and inspiration. If you love photography and would like to improve your wildlife and landscape photographic skills - Africa is the perfect destination to do this. We have , photographic safaris, all over Africa - just give us a ring. We can arrange wedding safaris, honeymoon safaris, small group safaris, tailor-made safaris, specialist safaris for those interested in birds or specific mammals such as lion or wild dog – in fact we can arrange just about any safari just for you. Combine your safari with a few days on the beach – treat yourself to a pampering break or some diving and snorkelling in crystal waters on the Kenya Coast, Zanzibar, South Africa or Mozambique – the perfect antidote to follow your African adventure! If you interested in conservation have a look at our Conservation experiences. Combine a traditional safari whilst experiencing the thrill of participating in leopard conservation in South Africa, lion and rhino conservation in Kenya. Alternatively, work on a voluntary basis with cheetahs in Namibia. Whatever you are looking for we aim to bring you an authentic, unforgettable safari experience. Going on safari on your own? We can track down the best safaris for you with no single supplement! Or take a look at our 'Ladies Only Tracks' offering the chance to safari in Kenya, Tanzania and India with a small group of ladies also interested in wildlife and birds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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4.9

All reviews

(128)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience with Tracks Safaris

We booked our honeymoon through Track’s Safaris and it was a fantastic experience all around. Sue made the process easy and straightforward and designed an awesome itinerary and also accommodated specific requests and changes to itineraries that we were looking for to design something specific for us

We were visiting Sri Lanka in one of the monsoon seasons and read a lot of reviews about the potential for rain but Sue was able to lean on local contacts to design a trip around the country to avoid the areas which were wet at the time of year and as a result we ended up with great weather throughout and a chance to have hotel’s often to ourselves or otherwise lovely and quiet and relaxed

We loved all the eco-tourism elements and really feeling like we were supporting local businesses rather than big corporations and also that the trip was smooth as anything with the driver’s on the ground organising everything and keeping us well informed. When our car broke down post transfer a new car and driver were organised same day and we were back on schedule before the next scheduled transfer

Would certainly use Tracks Safaris again and recommend to anyone looking for a more personal touch

7 June 2024
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Reply from trackssafaris.co.uk

Dear Phil and Katy,

Thank you for your review and we are over the moon that you felt your honeymoon was a fantastic experience all round - brilliant news!

We have extensive experience of travelling seasons throughout our portfolio of wildlife destinations with superb backup by our wonderful operators on the ground - so even if travelling out of season our destination experience ensures you will be placed in the best possible locations.

Eco tourism is vitally important to us as well - all our operators and accommodations are carefully chosen to deliver on this element.

Your feedback is much appreciated and we look forward to organising your next adventure in the not too distant future!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Amazing experience and life long memories made

From start to finish the service was amazing and seamless. We were well informed and supported all the way through from our initial inquiry, changes and questions, right the way to our trip, collections, documentation and return. Thanks to Sue and her team we will definitely go back to Kwando Camps and look at other travel destinations through them too.

17 April 2024
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Reply from trackssafaris.co.uk

Dear Bev and Graham,

Thank you for posting your review and we are so pleased that you felt your safari with Tracks Safaris was amazing and seamless!

We are always here for our guests from the moment they enquire about their adventure, the run up to their safari, whilst they are travelling and when they return home. It is great to hear that you felt informed and supported throughout!

Thank you again and we look forward to assisting you with your next trip to Africa, India, Sri Lanka or worldwide!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Personal service & outstanding wildlife

We have just returned from our fourth holiday put together by Sue at Tracks Safaris. Due to the success of the previous three we did not consider going elsewhere for our arrangements this time. We get a really personal service tailored to our interests and requirements from an expert who takes the time to understand what we would like to see and do.

Our trip far exceeded any expectations we might have started with. Our wildlife encounters were outstanding with numerous tigers, leopards, sloth bears, gharials and amazing birds. The naturalists at the lodges were the best and their expertise made such a difference to the quality of the sightings and our experience overall. Additionally all the food and accommodation were lovely and all our transfers ran like clockwork. All in all a fabulous trip and we cannot recommend Tracks Safaris highly enough.

1 March 2024
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Reply from trackssafaris.co.uk

Dear Mark and Jo,

Firstly thank you for posting your review of Tracks Safaris and it is always a pleasure to assist you with your holiday planning!

It is exactly what we love to hear - that your holiday exceeded your expectations and that you enjoyed a fabulous trip. You also saw some outstanding wildlife when you were in India :)

We appreciate your kind recommendation and look forward to helping you plan your next adventure - after number 5 which is already booked!

Thanks again,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

The company that listens and delivers

Trackssafaris listened to us when we explained what we wanted from our holiday. They delivered the holiday package to suit us. Just before we left to start the holiday something happened that Trackssafaris had nothing to do with. However they sorted the confusion out and we were able to have the exact holiday we wanted. Thank you Tracksafaris - you covered every base.

14 February 2024
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Reply from trackssafaris.co.uk

Dear Liz and Robert,

Thank you for your kind review - it is much appreciated! And thank you for coming back to Tracks Safaris and booking again - it is always a pleasure!

We are always here for you before, during and after your safari and are always happy to help in any way we can to ensure that you - our guests - have an outstanding holiday.

We look again and we are looking forward to assisting you again in the not so distant future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

A safari to remember and repeat with Tracks Safaris

The company has a real personal touch. Sue is very knowledgeable and tailors the trip to your desires and budget. She is professional and very patient! I asked many questions.
The company thinks about everything for you; ensuring you stay in good places, that vehicles are comfortable and suitable for the terrain. The itinerary was well thought out so we visited several places to ensure variety. Our guide was brilliant and took good care of us.
We had a wonderful time on our Kenyan safari. We saw every animal possible and had a trip we will always remember! There were so many outstanding moments - walking with zebras and giraffes and even being caught up in a Kenyan traffic jam because of the president! This all added and made our trip to Kenya more authentic and unique.
I highly recommend the company and going on safari. So much that we plan on going again, as there is so much to see and experience.

10 February 2024
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Reply from trackssafaris.co.uk

Dear Karim, Karl and Miriam,

Thank you for booking your safari to Kenya with Tracks Safaris and we are so pleased that you had a wonderful safari!

It is always a pleasure to answer as many questions during the booking process as our clients need to ask - the more questions, the more we know that you are fully informed for your adventure!

Thank you for your kind recommendation and we look forward to assisting you again with your travel arrangements to Africa, India or Sri Lanka in the future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Wonderful Tanzania

Brilliant seamless experience with Sue at Tracks Safari. The Safari was incredible and the folks at her partner team on the ground, Ranger Safari were wonderful. We did some extra add ons like a trip to Zanzibar and Mafia Island and the transit and pick-up between places was all arranged and left us comfortable with the whole experience. Still buzzing after it all. Can highly recommend using Tracks to give you the experience you want.

8 March 2024
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Reply from trackssafaris.co.uk

Dear Sarah,

Thank you for your kind review and thank you for booking your safari to Tanzania with Tracks Safaris!

We are so pleased that you enjoyed a seamless experience whilst you were travelling to northern Tanzania, Zanzibar and Mafia Island - and that you had a great holiday!

Thank you for your recommendation and we look forward to assisting you again with your travel plans to Africa, India or Sri Lanka!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

India Holiday

Well organized. Great hotels, guides and drivers.

5 March 2024
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Reply from trackssafaris.co.uk

Dear Andrew and Jane,

Thank you for booking your holiday to India with Tracks Safaris and it was a pleasure organising your your trip!

We hope we can assist you again if you decide to travel to Africa, India or Sri Lanka in the future,

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Gorilla and chimp trekking safari by Trackssafaris

We have just come back from a tailormade holiday put together for us by Trackssafaris. We wanted a wildlife experience tracking gorilla and chimp but also taking in other wildlife and birds. The itinerary had to change due to Foreign Office advice against areas in Uganda. Sue (at Trackssafaris) was able to make changes without causing any problems and it did not affect our holiday. We can recommend the company without any qualms at all. Professional, friendly and always available. Thank you.

26 February 2024
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Reply from trackssafaris.co.uk

Dear Derek and Catherine,

Thank you for booking your holiday to Uganda with Tracks Safaris and travelling to the country at a difficult time.

Once you had made the decision to travel, we pulled out all the stops to ensure that your holiday ran smoothly and you saw what you wanted to see, but avoided areas which the FCO advised against travelling to.

i am so pleased that you had a great safari despite all the challenges, and we look forward to assisting you again in the future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Personal touch and attention to detail

When we decided that we wanted to celebrate our golden wedding anniversary on safari in Tanzania we automatically turned to Sue at Tracks as we had used her before. She knows the best accommodation, the best areas and the best tour organisers. She put a superb safari together for us at the price range we requested . What puts her above everyone else is her attention to detail and her personal touch to ensure that everything runs smoothly. Highly recommended.

12 February 2024
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Reply from trackssafaris.co.uk

Dear Jill and John,

Many thanks for your kind review and we are really pleased you contacted us again to arrange your safari to Tanzania for your Golden Wedding anniversary :)

It is always a pleasure to help, and our aim is to offer a truly personal service to all our guests with attention to all the little details which 'make' a holiday really really outstanding.

We look forward to assisting you with your next safari to Africa, India or Sri Lanka in the not too distant future!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Highly recommend

Extremely helpful & knowledgeable during the planning stage and also when we had to change our itinerary at short notice (whilst travelling to our destination) due to a change in foreign office travel advice. All accommodation and guides were excellent and nothing was too much trouble for them. All land and air transfers between game parks were seamless. It really was a holiday of a lifetime - thank you Track Safaris.

18 October 2023
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Reply from trackssafaris.co.uk

Dear Geoff and Hayley,

Thank you for posting your five star review and we are delighted that you felt you enjoyed a holiday of a lifetime!

We are always here for our clients before, during and after their holidays and critically - during a crisis - our clients always have the back up they need from both us here in the UK with our 24 hour emergency WhatsApp number and our operators on the ground.

Thank you again and we are looking forward to helping you plan your next African, Indian or Sri Lankan adventure!

With best wishes,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Sue and her team in Tanzania managed to…

Sue and her team in Tanzania managed to help us at incredibly short notice when we were let down with our original safari company who we had booked with in 2020. I explained that we were due to arrive in 24 hours and was there anything she could do to help. Within an hour (and working with a 3 hour time difference) she had made an itinerary with availability to suit our needs and budget!!

Unfortunately; due to family circumstances alongside this we decided we could not proceed to leave, but her service to that point surprised us both in its efficiency!

We hope to use Tracks Safaris in future when we can and would recommend reaching out to Sue for anyone interested in a tailored African safari.

31 October 2023
Unprompted review
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Reply from trackssafaris.co.uk

Dear Emily,

Thank you for leaving a review and we are sorry that in the end you could not travel at such short notice!

When you are ready please do not hesitate to contact us again - we always aim to delight both in terms of our expertise on the ground in Africa and the level of service we offer to our clients.

We are looking forward to speaking with you again in the not so distant future!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

First Class Service

Excellent knowledge, very quick responses to questions, clearly knows the countries and gives ideas on how best to achieve what you want to get out of the holiday. Needed to re-jigg itinerary on route to Kenya/Uganda which was done very quickly and efficiently. Superb service - first class.

2 November 2023
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Reply from trackssafaris.co.uk

Dear John and Sally,

Thank you for your kind review and we are so pleased you felt you received a first class service from Tracks Safaris - much appreciated!

We are so pleased you had a wonderful holiday despite a last minute change to your itinerary. We work with some of the very best operators across Africa who were also very quick to provide an alternative itinerary for you at very short notice. It is all part of what we do!!

Thank you again and we look forward to helping you plan your next adventure to Africa, India or Sri Lanka!

With best wishes,

Sue Preater
Tracks Safaris





Rated 5 out of 5 stars

This was a holiday of a lifetime

This was a holiday of a lifetime, made special by being so well guided both in choosing appropriate accommodation in Zimbabwe and by using Track Safari's personal experience in selecting excellent camps for our stay.

20 October 2023
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Reply from trackssafaris.co.uk

Dear Duncan and Jenny,

Thank you for posting your review of Tracks Safaris - much appreciated! We are absolutely delighted that you had a special 'holiday of a lifetime' to Zimbabwe recently when you visited your daughter in Zimbabwe.

We travel extensively throughout Africa so that we have first hand experience of not only the national parks and wildlife, but the diversity of camps and lodges - so are well placed to recommend the best accommodation for our clients based on their wish lists.

We are here for you next time you travel to Africa, India or Sri Lanka - we are always happy to help!

Thank you again!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Zambi back to nature. Animals as they should be.

The accommodation and advise from Sue was brilliant.
Zambia off the beaten track and very natural.
Mykambi safaris superb.
Just be prepared for tetsy flies. Loose light coloured clothes and a wafting stick .

24 October 2023
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Reply from trackssafaris.co.uk

Dear Sharon and David,

Thank you for posting a review about your experience with Tracks Safaris and we are so pleased that you had a brilliant trip!

The Kafue National Park is indeed off the beaten track and little visited compared with other parks in Africa - but it has some amazing little camps and lodges and the wildlife viewing is especially special when you have few vehicles to share it with!

We are looking forward to booking your next adventure soon!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

If you want a personal experience on…

If you want a personal experience on your safari Sue Preater provides just that. Unable to take part in the two small group safaris (Kenya and Tanzania) I was originally interested in (due to availability) a few bespoke days were arranged before I joined the Classic Kenya safari with Pollman Safaris. 24 hours in Nairobi (visiting the giraffe breeding centre, the elephant museum and Karen Blixens house) gave me the best introduction to Kenya. I then took a flight down to the Mara for a 3 night stay in Porini Mara camp, a private conservancy, which was amazing. Quiet and close to the animals in an open sided jeep with very informative driver and spotter plus incredible freshly cooked food and very comfortable accommodation at the camp.

13 October 2023
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Reply from trackssafaris.co.uk

Dear Ann,

Thank you for your kind review we are so pleased you had great safari to Kenya.

It is always a pleasure to go the extra mile and we pride ourselves in offering one of the best experiences in terms of service and experience prior, during and after your safari.

We look forward to assisting you with your next Africa, Indian or Sri Lankan safari in the not too distant future!

Thanks again,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

22 night Namibia Self Drive Holiday

Sue is a very knowledgeable and friendly lady and helped us to plan the perfect self drive holiday in Namibia. We had many questions at the planning stage and Sue was committed to answering them all resulting in a successful road trip. What an AMAZING adventure we had. We would have no hesitation in recommending her to others.

29 September 2023
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Reply from trackssafaris.co.uk

Dear Carol and Brenton,

Thank you so much for your kind recommendation and we are thrilled that you had an amazing adventure in Namibia!

We are always here for our clients during the planning of their holidays and indeed during their holidays with a direct WhatsApp number just in case ... I is always great to hear that our clients are having a brilliant time, and often we also receive lovely photos during the holiday as well :)

Thank you again and we are looking forward to being of service to you again in the not too distant future!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Fantastic trip organised by Sue from…

Fantastic trip organised by Sue from Tracks Safaris. Very knowledgeable and organised, the itinerary was designed perfectly with our requirement with plenty of flexibilities. Highly recommend.

22 August 2023
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Reply from trackssafaris.co.uk

Dear Dan and Aaron,

Thank you so much for taking the time to write a review about your recent honeymoon to Kenya organised by Tracks Safaris!

We are delighted that you had a fantastic trip and you felt the itinerary was perfectly designed for your requirements - thank you! We always try to get to know our clients to understand what they are looking for and what is important to them, and remaining as flexible as possible is always our aim!

Thank you again for the recommendation and we look forward to assisting you with your next African, Indian or Sri Lankan adventure!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

SE Asia safari

Really great end-to-end service from Tracks Safaris as before. We saw some stunning sights, stayed in some gorgeous places and had a really great time, thanks to careful planning and attention to detail shown by Tracks.

22 August 2023
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Reply from trackssafaris.co.uk

Dear Peter and Ayshea,

Thank you for posting a review for Tracks Safaris after your trip to South East Asia, and we are so pleased that you all had a fabulous holiday!

Careful planning of itineraries and attention to detail is a key component in our work ethic - as is providing first class service levels during planning and also during your holiday. This attention to detail ensures that we have happy clients time and time again!

We are looking forward to hearing from you again in the not too distant future and helping you plan your next trip!

Thanks again!

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

Great service from Sue at Tracks…

Great service from Sue at Tracks safaris, she was always available and very supportive

30 July 2023
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Reply from trackssafaris.co.uk

Dear Tim and Phil,

Thank you for leaving a review for Tracks Safaris and we are delighted that you both enjoyed your safari to Zimbabwe and Botswana and felt you received good service from us - what more could we ask for!

We are always here for you when you start planning your next safari to Africa, India or Sri Lanka - looking forward to assisting you again!

Much appreciated,

Sue Preater
Tracks Safaris

Rated 5 out of 5 stars

The perfect safari

Sue was amazing in helping us plan the perfect safari. She was referred to us by a friend and we were so pleased with her expertise. We live in the U.S. and wanted to use Sue for her wealth of safari knowledge.
We would definitely recommend and use her again.

10 July 2023
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Reply from trackssafaris.co.uk

Good afternoon Stacey and Mike,

Thank you for your kind review and we are so pleased that your enjoyed your perfect safari to Kenya and the short time you had in the Seychelles.

We love Happy Clients and thank you for choosing to book your safari with Tracks Safaris - we hope we can assist you and your family on your next trip to Africa, India or Sri Lanka!

Thanks again,

Sue Preater
Tracks Safaris




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