We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Used click & collect several times to order in shower heads etc that weren't stocked locally. Delivery was prompt, communication was excellent with phone calls, not just text messages. Service in stor... See more
Company replied
Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
Company replied
Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
Company replied
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Company details
- Bathroom Supply Shop
- Home improvement shop
- Hot water system supplier
- Plumbers' merchant
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6k reviews
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Quick professional service with a smile.
16 April 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear you received quick, professional service. Thank you for sharing your experience.
Great choices and helpful reviews
25 March 2026
Reply from Tradelink
We're happy to hear that our choices and reviews helped you. Thank you for your feedback!
My purchase was made online
My purchase was made online, click & collect.
Great purchase, excellent service.
Thank you
15 April 2026
Reply from Tradelink
We're happy to hear that you had a great purchase experience with our click & collect service. Thank you for your positive feedback and for taking the time to share.
I had great service from Tradelink
I had great service from Tradelink. Prompt, efficient and answered all my questions. Even finding stock to complete my order…
14 April 2026
Reply from Tradelink
We're happy to hear that you had a great experience with our service! We appreciate you mentioning our team's efficiency and helpfulness in completing your order. Thanks for your feedback.
Purchase
Original email enquiry to Tradelink Gympie store went unanswered. Ended up ordering on line thru Noosa store. Product arrived promptly for collection but when i went to collect no one around in dispath and had to wait for 30mins for someone to appear. I would rather go elsewhere in future.
24 March 2026
Reply from Tradelink
We appreciate your feedback and apologise that the Gympie store didn't respond and for the dispatch delays. We'll address this internally to improve our service. Thank you for bringing this to our attention.
Reply from Tradelink
We're happy to hear that our Mount Barker branch provided such helpful customer service! Thank you for your positive feedback; it means a lot to us.
Great service
The young man answering the phone at the Hallam store, I think he is the assistant manager.
He was absolutely wonderful, I brought the wrong size towel rail, and he went above and beyond to get it sorted
14 April 2026
Reply from Tradelink
We're happy to hear that the team member at the Hallam store provided wonderful assistance!
We are glad they went above and beyond to sort it out the towel rail for you. Thank you for your positive feedback.
Happy customer
Excellent service by Bruce and the other staff at Caboolture branch.
Though my orders for stainless steel floor wastes weren’t routinely kept at the branch, they were ordered in and available to me in good time.
13 April 2026
Reply from Tradelink
We're happy to hear that you received excellent service at our branch. We appreciate your positive feedback regarding the ordering and timely availability of the floor wastes. Thank you!
Delivered quickly
Delivered quickly. Just what was needed. Very happy with the service online and in person.
23 March 2026
Reply from Tradelink
We're happy to hear that our quick delivery met your needs, and that you were very happy with the service you received both online and in person.
Simple agreeable thoughtful service
Simple agreeable thoughtful service, on time, under budget, with humour
13 April 2026
Reply from Tradelink
We're happy to hear that you found our service simple, agreeable, and thoughtful! Thank you for acknowledging our on-time and under-budget work!
All good all good
12 April 2026
Reply from Tradelink
We're happy to hear that you had a good experience. Thank you for taking the time to leave us your valuable feedback.
Reply from Tradelink
We're happy to hear that our website was easy to navigate and your product arrived promptly. We appreciate your feedback and your time.
Miscommunication
I don’t know how long I waited. I rang and was told just to wait. I rang a month later and was told the part I ordered was no longer available. I then received my order roughly two days later
21 March 2026
Reply from Tradelink
We regret the delay and the part's unavailability. We appreciate your patience and are sorry for the inconvenience. We'll review our processes to improve.
Very quick and prompt
10 April 2026
Reply from Tradelink
We are happy to hear that you received prompt service. Thank you for your positive feedback; we appreciate it.
Professional business with excellent…
Professional business with excellent staff and processes. No hassles at all with click and collect.
10 April 2026
Reply from Tradelink
We appreciate you sharing your positive experience. It's wonderful to hear that you found our team and processes professional, and click and collect hassle free.
Avoid Tradelink
Terrible store policies, unhelpful and uncaring store manager and a customer service team who does not put the customer at the forefront of what they do. Avoid and shop with Reece or other retailers who value you.
10 April 2026
Reply from Tradelink
Thank you for your feedback. We’re sorry to hear you’re disappointed with your experience. Our returns and refunds conditions are available on our website. We understand this may be frustrating and appreciate you taking the time to share your concerns.
Reply from Tradelink
We're glad you had a positive experience. Thank you for sharing your feedback; we appreciate it very much.
Outstanding service at Ballarat store…
The sales person at the Ballarat store went out of his way to source a sink we needed at the last minute for our build. I admit to some Karen style frustration aimed at the world at large and he diplomatically ignored my grumpiness and looked after us so well.
6 April 2026
Reply from Tradelink
We're happy to hear that our team member was able to assist you in sourcing the sink for your build. We appreciate you acknowledging their dedication and are grateful for your positive feedback.
Good product but forgot to let me know…
Good product but forgot to let me know click and collect was ready.
9 April 2026
Reply from Tradelink
We appreciate your feedback. We're sorry the notification was missed and will review our processes.
Reply from Tradelink
We appreciate you sharing your positive experience with our great service.
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