Tradepumps Reviews 413

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

THE WEBSITE WAS VERY HELPFUL AND I CHANGED THE TIMING OF DELIVERY OF MY PURCHASE. THIS WAS HANDLED VERY PROMPTLY AND PROFESSIONALLY AND I RECEIVED IT ALL ON THE DAY I EVENTUALLY SPECIFIED

Rated 5 out of 5 stars

I have received excellent service from Tradepumps. Especially from Braden who discussed my requirements and answered all my questions and advised me on what pump I needed. I phoned back a few times to... See more

Rated 5 out of 5 stars

Excellent service, stumbled across this company looking for a replacement pump. They couldn't be beaten on price for model I required. Easy ordering and was delivered within 2 days. Really pleased!!!... See more

Rated 5 out of 5 stars

Delivery was extremely quick, I am a tad disappointed in the build quality has the pump body is made entirely of plastic, but then I suppose you get only what you pay for and has the pump cost was on... See more

Company details

  1. #7 of 7 best companies in Pumping Equipment Supplier
  2. #10 of 11 best companies in Hot water system supplier
  3. #33 of 53 best companies in Plumbers' merchant
  4. #5 of 6 best companies in Pumping Equipment & Service
  5. #4 of 8 best companies in Waste water and sewage treatment company
  6. #10 of 11 best companies in Water Pump Supplier

Written by the company

The best place to buy water pumps online. At Tradepumps, we have combined our 47 years of history and knowledge with a fantastic range of products on our easy-to-use website. We want to help you find the pump you need and get it to you when you need it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

delayed delivery & poor communication

Ordered the pump on 12 March, invoice received with a 2-3 day delivery time. From 17 March I rang 3 times to explain pump was due to be fitted on Saturday 22 March, asking when the pump would be delivered?
Long convoluted conversations about where the pump was coming from & how little information was available about delivery details. Pump finally delivered Wednesday 19 March, without any promised telephone calls.

12 March 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, stumbled across this company looking for a replacement pump. They couldn't be beaten on price for model I required. Easy ordering and was delivered within 2 days. Really pleased!!! Only downside was I didn't need it in end but got spare ready

26 January 2025
Rated 5 out of 5 stars

New slurry pump…

Ordered it in the afternoon and didn't expect it to arrive much before the end of the week, but to my surprise it had arrived by lunchtime the next day. Very good service.

17 December 2024
Rated 1 out of 5 stars

poor delivery

ordered a pump on the 8th paid next day delivery it arrived on the 22nd with no reason for delay or at any point did they offer to send another... it was for an emergency

22 October 2024
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Reply from Tradepumps

Hi Dave
Thank you for your feedback, could you contact our office as we are struggling to find the related order, as we are keen to make sure this as been dealt with to your satisfaction and doesn't happen in the future.
Best Regards
Tradepumps Team

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