I live on Shetland and could not find anywhere on the website that they do not deliver to Shetland. I ordered and it all went through, including a delivery charge. A WEEK later I received an email say... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with Aluminium Foil Membrane – Vapour Barrier and Thermal Insulation VCL – 1m x 50m. Reinforced, so easy to handle and didn’t tear. No quilted insulation, so fitted snugly between joist... See more
Another quick delivery of an easy to order item. Second purchase from here and will consider buying other items in the future. Delivery time notified in advance by DX Express and driver rang a few mi... See more
When I first ordered my product and the sale went through I hadn’t realised there wasn’t a phone number to call just an e-mail if there was a problem. But I needn’t have worried as I had to e-mail reg... See more
Company details
Written by the company
The Lowest Trade Prices on Essential Building Materials to suit a variety of applications including foil loft insulation, roofing membrane, roofing accessories, damp proof membrane, vapour barrier and more. | FREE NEXT DAY UK DELIVERY
Contact info
Coventry, United Kingdom
- sales@tradestoreonline.co.uk
- tradestoreonline.co.uk
4.4
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab product quick delivery excellent…
Fab product quick delivery excellent price thank you
5 November 2023
Quality product at a good price and…
Quality product at a good price and speedy delivery.T.
2 November 2023
The delivery company
The delivery company, there was no way to contact them as there was problems with delivery.
30 October 2023
The reason I have given 1 star is…
The reason I have given 1 star is because they do not respond to emails.
There is no telephone number to ring so the only form of contact is by email. Not a lot of good if you get no response. I have sent three emails over one week and not had a response to any of them.
2 October 2023
1st class service
27 September 2023
Great product and service
Very pleased with Aluminium Foil Membrane – Vapour Barrier and Thermal Insulation VCL – 1m x 50m. Reinforced, so easy to handle and didn’t tear. No quilted insulation, so fitted snugly between joist and floor. Happy customer.
6 September 2023
fantastic efficient service
4 August 2023
Fast delivery with reliable courier
29 July 2023
Speedy delivery
I ordered a roll of aluminium insulation and tape on Tuesday lunchtime and it was delivered at about 10.30am the next day. Excellent service. The product was just what I needed.
24 July 2023
Great service.
Great service with products delivered very quickly. Very pleased, would use again.
23 July 2023
When you can't find a delivered parcel…
When you can't find a delivered parcel - then try and phone. Good luck!!!
29 June 2023
Unprompted review
I ordered one day and it was delivered…
I ordered one day and it was delivered the next day, brilliant.
23 May 2023
I ordered on a Wednesday for next day…
I ordered on a Wednesday for next day delivery. I received the order the following Tuesday. I tried to phone 9 times but all I got was a constant engaged tone. And the tracking number directed me to Canada with not recognised number. Sort yourselves out.
2 May 2023
Reply from Trade Store Online
Hello we are very sorry for the delivery issues you experienced arising from the carrier Tuffnells, we have raised an investigation with them and sent out a replacement item to you. Please email our customer services team on sales@tradestoreonline.co.uk should you require anything further. Once again we apologise for the inconvenience caused.
Superb service and prices
Well, fantastic service, fast delivery and breathable membrane cheapest out there. Will definitely be using again and recommending to all i know.
2 May 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.