TRAINFITNESS Reviews 

642
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, supportive approach, and engaging teaching styles, making the learning process enjoyable and confidence-building. The courses are well-structured, comprehensive, and easy to navigate, with many appreciating the flexibility offered for distance learning and the helpfulness of online materials and e-classes. Reviewers frequently highlight the outstanding customer service and support team, noting their responsiveness, professionalism, and genuine care in guiding them through the material and assessments. However, some customers mentioned administrative issues and suggested that the exam access process could be improved. A few other people also felt that the six-month completion timeframe for the at-home study option was too short for those with full-time jobs or family responsibilities, and one reviewer felt unsupported as a distance learner.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience, finding it informative, thorough, and detailed, as... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's supportive, helpful, and... See more

Service

Consumers find service to be positive, with many enjoying in-person courses and recommending fast-track... See more

Quality

Customers consistently report high satisfaction with the quality of learning materials, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and nutrition
  2. Vocational school

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

642 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(642)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Resourceful

Want to commend the e-classes for how good the tutors have been. Keep up the great work and thank you for all that you do

7 August 2024
Unprompted review
Rated 1 out of 5 stars

£350 to extend my course by a month

Quoted £350 to extend my course by a MONTH after surgery - the course cost £399.

Do not become unwell or have a family bereavement if you are planning to study with this company as they will seek to profit from your misfortune.

1/ I had to have surgery.

2/ I informed Trainfitness that I would (with plenty of notice) not be able to complete within the 6 months and stipulated the reason why.

3/ they informed me that to extend it will be (direct quote) ‘approximately £100-£350/month.’

That is a MONTH.

For a course that cost £399.

4/ This is an entirely online course with no live teaching involved – it is ALL pre-made content.

5/ I contacted Focus Awards (the awarding organisation) and they said that they set no time frame to finish the course – there is merely a minimum amount of guided learning hours.

I am eagerly awaiting the reply to this message and whether they dispute any of the above. Trainfitness will simply fall back on 'please refer to our T&C’s'.

Post reply edit: I invite everyone to read the passive aggressive reply sent by trainfitness below (pay close attention to the last line) and ask yourselves,'is this a training provider I would like to deal with?'.
The dispensation is simply lip service for the sake of this review - I sent trainfitness an email saying I'd had surgery. At no point was this brought up or, come to think of it, did you even ask how I was at any point of the process. Simple questions Trainfitness - what surgery did I have? What was my recovery like? Have I recovered yet? These are the kind of questions you ask when working out 'special circumstances'. You could not care less. You simply stated the T&C's and how much you could make.
It is true I have trained with them before - fortunately I didnt need surgery during any of my previous courses so there were no service charges.

7 August 2024
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

£66.50 To Extend Your Course By A Month

We support in many ways, including with free extensions, those of our learners who demonstrate genuine medical and or other extenuating circumstances that prevent them from studying.

To cater to the varying interests, needs and budgets of our learners, we offer 45 courses with different study formats and different price points ranging from £100 to £4000. All up, we have over 150 course study options to assist our learners study what they want in the way that best suits them and their budget.

The initial response you received (22nd July) about extending your course term (which was expiring in 10 days’ time on 2nd August) catered to this wide variety of options and referred to a fee in the range of ‘£100-£350’. We wrote to you again later that day and confirmed the price to extend your particular course for one month was ‘£66.50’.

On 6th August you told us we simply provide an ‘entirely online course’ for which the company incurs ‘no cost’. On 7th August we explained to you, in detail, why that is not the case.

For example, your ‘entirely online course’ is made up of online content as well as practical and written portfolio assessments. To make this content available and to ensure these assessments can be marked, we have full-time teams of:

• tutors, assessors and internal quality assurers who teach, assess, quality assure and support our learners by phone, Help Desk, email, eClasses and in person;

• course developers who ideate, develop and maintain our courses;

• IT developers who develop and update our proprietary learning management system, mobile app, administration and CRM systems;

• designers who create and update all course assets including but not limited to imagery, videos, animations, manuals and support materials, as well as our website;

• administration, enrolments and accounts.

Rent, service charges, rates, professional fees, electricity, water, phone, data and hosting are just a few of the other costs we incur. It is only through the provision and funding of all of the above that the delivery of a course – even an ‘entirely online course’ - is made possible.

We trust this makes clear why the £66.50 you were quoted does not represent any kind of profit.

We’re pleased to have seen you achieve three qualifications with us since 2014 and, because you told us on 7th August that you are not going to finish your fourth qualification with us, we wish you well with any future studies that you embark upon elsewhere..

Rated 5 out of 5 stars

Distance learning at its best

Thoroughly enjoyed my learning journey. The tutors have always been on hand whenever I had a doubt. The resources, especially the Live e-classes were great. Would highly recommend the Master Diploma.

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Teaching and positive overall experience! Continuing my professional development with TRAINFITNESS

I was highly satisfied with my experience taking two courses at TRAINFITNESS - completing both my Level 2 Gym Instructor and Level 3 Personal Trainer diploma this year (2024). I will be returning later this year to take an 'Olympic Weightlifting' Course. Thanks to Ben and other teachers there, I left the courses feeling confident and well-equipped to step into my role as a coach and personal trainer.
In both instances the level of teaching was superb - Ben - my teacher on both courses was highly knowledgeable and engaging, and was a pleasure to learn from, always keeping the energy up and bringing some humour into our classes! I felt supported from start to finish. Katy one of our exam assessors also provided lots of in depth knowledge from a wealth of experience. We usually had the entire gym space to ourselves (just our class) for tutorials and assessments - which made me feel like our learning was a priority.

17 June 2024
Rated 5 out of 5 stars

Excellent teachers

Excellent teachers, helpful customer service, very informative and well presented courses. Very happy with my choice.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent course

Excellent course, very informative material and in live clinics were fantastic. Ben has been an amazing instructor, very knowledgeable, helpful and a great personality.I will definitely sign up for more courses with trainfitness in the future.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course! The experience as a whole was very good too. I had Ben as my teacher, he was fantastic, very funny and coached all the technical details I was seeking. Kate for the few lessons I had was great too and explained everything well.

6 May 2024
Unprompted review
Rated 1 out of 5 stars

insane company

insane company. I've been messaged 4 times in the last 1 and half days, called and emailed multiple times too. all I wanted was to do a quiz and there's no way to block them. fricking crazy !!!

18 June 2024
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

We believe you have the wrong company - we don’t have an Ash Campbell in our records 😊

Rated 5 out of 5 stars

Instructor Rob

Instructor Rob, was well assertive, knowledgeable and knew what he was talking about. He was calm with his delivery, assure his students to calm down even when we was a bit nervous.

very humble and easy to understand.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

So far, a great experience!

I've finished Fitness Instructor Level 2 and on my way to complete my level 3 PT (T3 HIIT assessment completed). I am doing online training (theory), and in-person for practical. Amazing environment, where you can meet new people, and so far has been a great experience, with amazing, very knowledgeable teachers (Kate and Ben), they truly support you, and make it feel like a safe space.
Every question I've had while doing theory, online support reply promptly as well.
For more courses probably will not even bother to look for another school.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Distance learner - in person assessment

Distance learner - great experience really helped using the e-classes and learner success was very quick to reply to a lot of questions. Worthing paying to do the inperson assessments at a location the team is the best and very friendly, I was nervous coming in but felt right at ease when starting the assessment, they help you all the way through till the end ! Highly recommend any of the courses

17 May 2024
Unprompted review
Rated 5 out of 5 stars

It was a great experience today

It was a great experience today! I’m distance learner and I found it really helpful with all the information given. I wish I have enrolled in person. In future if they do any courses I would definitely enrol in person. Thank you Ben for great day!

17 May 2024
Unprompted review

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