Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found with online enquires and emails you were totally hopeless with no replies at all. Also you let us order and pay letting us believe we would get items between 2/3 days as stated when in fact... See more
Had to chase order as it had been a while.Then when it arrived it was damaged.So price was good delivery good but system needs to update to customer more often.Funny you sent plenty of emails of offe... See more
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more
Company replied
Company details
Written by the company
TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
Contact info
Oakwood Park, BS16 3JA, Bristol, United Kingdom
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.5
Average
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
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Exactly as described was delivered…
Exactly as described was delivered swiftly great people to do business with
12 November 2025
Reply from TransQuip
Dear David,
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that everything arrived exactly as you expected and that your delivery was just as you had in mind. It’s great to know you had such a positive experience doing business with us.
We’d be very happy to serve you again in the future!
Best regards,
The TransQuip Team
2 ram bearings were sent different…
2 ram bearings were sent different sizes and now I am told the correct size is out of stock so 4 days later I still cannot fit the ram to my vehicle !!
7 November 2025
Reply from TransQuip
Dear Alan,
Thank you for sharing your feedback, and we’re very sorry for the inconvenience you’ve experienced. We understand how frustrating it must be to receive incorrect parts and then face a delay due to stock availability.
Please accept our sincere apologies for the disruption this has caused to your work. Our team is reviewing this internally to understand what went wrong and to ensure similar issues are avoided in the future.
We appreciate your patience and understanding, and we hope we can serve you better next time.
Best regards,
The TransQuip Team
Flatbed floorplank purchase
The website is easy to navigate. I have used Transquip previously. The delivery was reliable and quick
31 October 2025
Reply from TransQuip
Dear Robert,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
It’s great to hear that you found our website easy to use and that your delivery was quick and reliable. We’re especially pleased to know you chose to return to TransQuip, your continued trust means a lot to us.
We look forward to serving you again in the future!
Best regards,
The TransQuip Team
STRAIGTH FORWARD EASY TO DEAL WITH…
STRAIGTH FORWARD EASY TO DEAL WITH PROMPT DELIVERY
5 November 2025
Reply from TransQuip
Dear Dean,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found the process straightforward and that your order arrived promptly. It’s great to know we delivered the smooth experience we strive for.
We’d be happy to serve you again in the future!
Best regards,
The TransQuip Team
Excellent item quality
Excellent item quality
Rapid delivery, and packaging.
Although obvious, a write instruction would have been nice.
31 October 2025
Reply from TransQuip
Dear Brian,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you were pleased with the item quality and packaging. Thank you also for your feedback regarding the instructions. We will certainly take this into consideration.
We’d be happy to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
great communication from start to finish
30 October 2025
Reply from TransQuip
Dear Paul,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that our communication met your expectations from start to finish. Providing clear and timely updates is exactly what we strive for.
We’d be happy to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
Easy to use website with good product…
Easy to use website with good product choice for automotive industry. High quality product, collected as requested. All fine as expected.
27 October 2025
Reply from TransQuip
Dear Steve,
Thank you for your 5-star review! We really appreciate you taking the time to share your experience.
We’re delighted to hear that you found our website easy to use, our products high quality, and the collection process smooth. It’s great to know everything met your expectations.
We’d be happy to welcome you back again in the future!
Best regards,
The TransQuip Team
First class service
First class service after a very competitive selling price delivered by DX next day.
29 October 2025
Reply from TransQuip
Dear Norman,
Thank you for your wonderful review! We really appreciate you taking the time to share your experience.
We’re thrilled to hear that you were pleased with both our pricing and the speedy next-day delivery. Providing great value and efficient service is exactly what we aim for.
We’d be delighted to serve you again in the future!
Best regards,
The TransQuip Team
Good web site showing all the products…
Good web site showing all the products i was looking for , easy ordering and good communications on when parts were being delivered .
27 October 2025
Reply from TransQuip
Dear Ed,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our website easy to use and that the ordering and delivery process went smoothly. It’s great to know our communication met your expectations.
We’d be happy to serve you again in the future and look forward to welcoming you back!
Best regards,
The TransQuip Team
Pertect replacement vent
Very fast delivery, it was a perfect replacement for our old vent on our campervan.
21 October 2025
Reply from TransQuip
Dear Andrew,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that your new vent was a perfect replacement and that delivery was quick. It’s great to know everything worked out just as you hoped.
We look forward to welcoming you back whenever you need us again!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Chris,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you were happy with the price, communication, and quick delivery. It’s exactly the level of service we aim to provide.
We’d be glad to serve you again in the future!
Best regards,
The TransQuip Team
great products and delivery.
2 October 2025
Reply from TransQuip
Dear Dean,
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback.
We’re thrilled to hear that you’re pleased with both our products and delivery service, it’s exactly what we aim for.
We’d be delighted to serve you again in the future!
Best regards,
The TransQuip Team
Good quality product and have arrived…
Good quality product and have arrived on time.
Thank you
14 October 2025
Reply from TransQuip
Dear Iliya,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re happy to hear that your order arrived on time and that you’re pleased with the quality of the product. It’s always great to know our customers are satisfied.
We’d be happy to serve you again in the future!
Best regards,
The TransQuip Team
Fast service great products 👌😎👍
10 October 2025
Reply from TransQuip
Dear Shaun,
Thank you for your 5-star review! We really appreciate you taking the time to share your experience.
We’re delighted to hear that you enjoyed our products and fast service. Your feedback means a lot to us!
We’d be happy to welcome you back whenever you need us again.
Best regards,
The TransQuip Team
Kept informed stage by stage from…
Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
30 September 2025
Reply from TransQuip
Dear Julie,
Thank you for your wonderful review and for taking the time to share your experience.
We’re glad to hear that you were kept informed throughout the ordering and delivery process. We’re sorry about the courier’s error with the final delivery. We understand how frustrating that can be and appreciate your patience.
Your feedback is valuable, and we’ll continue working with our delivery partners to ensure smoother service in the future.
We hope to have the opportunity to serve you again soon!
Best regards,
The TransQuip Team
Great product but only got notification…
Great product but only got notification the day after it was delivered
7 October 2025
Reply from TransQuip
Dear Chris,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re pleased to hear that you’re happy with the product. Thank you also for your feedback about the delivery notification. We’ll review this with our carrier partners to ensure smoother updates in the future.
We’d be happy to serve you again whenever you need us!
Best regards,
The TransQuip Team
Great service from first initial…
Great service from first initial contact.
Ordered on the Wednesday and was ready for collection on the Friday as I was having trouble finding the aluminium I required.
Would highly recommend and would definitely use again as had a vast range for my requirement needs.
25 September 2025
Reply from TransQuip
Dear Darren,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that your order was ready quickly and that you were pleased with both our service and product range. It’s great to know we met your expectations.
Your recommendation means a lot to us, and we’d be happy to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
My order arrived, well, part of it…
My order arrived - but it was incorrect. I contacted you on the evening the order arrived but I haven’t heard anything back.
Today I receive a request for feedback. I don’t really see how I can reasonably award any more than two stars!
26 September 2025
Reply from TransQuip
Dear John,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue with your order and for any inconvenience this has caused.
We’ve checked your order details, and everything appears to be correct. However, if you believe you’ve received the wrong item, please contact us at sales@transquipgroup.com and include a photo of the product you received. Our team will be happy to review this and resolve it for you as quickly as possible.
We appreciate you bringing this to our attention and hope we can make things right.
Best regards,
The TransQuip Team
Very poor customer service
Very poor customer service, and manner of operation.
The tool pod we purchased came with damaged doors & no rubber flooring or shelf specified on website.
We understand mistakes happen hence waiting 2 weeks to leave a review. However after 3 emails, 16 phone calls of which only 2 were answered over the space of 2 weeks. We where told they will get back to me in the first & the person we need to speak to isn’t in for the second, the issue still stands as unresolved with no indication to what there next step will be.
Very disappointing
17 September 2025
Reply from TransQuip
Dear Joe,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience and the issues you’ve encountered with your order. This certainly isn’t the level of service we aim to provide.
We understand how frustrating it must have been to receive a damaged item and to experience delays in communication while trying to resolve the matter. Please accept our sincere apologies for the inconvenience this has caused.
Your comments have been shared with our team so we can review what went wrong and improve our response process moving forward. We’re committed to resolving this situation and ensuring such issues don’t happen again.
We appreciate you bringing this to our attention and hope we can restore your confidence in us in the future.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Christopher,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that your order arrived quickly and that you were happy with the communication throughout. Providing fast, reliable service and clear updates is exactly what we strive for.
We’d be happy to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
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