Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I found with online enquires and emails you were totally hopeless with no replies at all. Also you let us order and pay letting us believe we would get items between 2/3 days as stated when in fact... See more
Had to chase order as it had been a while.Then when it arrived it was damaged.So price was good delivery good but system needs to update to customer more often.Funny you sent plenty of emails of offe... See more
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more
Company replied
Company details
Written by the company
TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
Contact info
Oakwood Park, BS16 3JA, Bristol, United Kingdom
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.5
Average
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful company to deal with,I'ordered a…
Awful company to deal with,I'ordered a roof vent for my van on April 19th -26,it is now may 6th-26,still no air vent and they keep sending me emails saying its in transit,all lies just to palm me off. Let's see how long it takes me to get my money back. There's no way this company is branded no1 in the UK if they can't even sort an air vent to be delivered...I also cancelled my order and nothing of them....spend your money else where
29 April 2026
-Retracted Items from Order Originally
-Retracted Items from Order Originally,
-Terrible Communications,
-With No Reply’s For Days Email And Phone
-Over 14 Days To deliver Items Ordered
-Would Not Use Again Or Recommend
28 April 2026
Great storage box for the vehicle
Great service took long time to arrive but box was on back order finally arrived love it fits great looks good thanks
6 March 2026
delayed delivery due to not being told…
delayed delivery due to not being told on purchase that the item was out of stock
5 March 2026
Great service as always
16 April 2026
Had to chase order as it had been a…
Had to chase order as it had been a while.Then when it arrived it was damaged.So price was good delivery good but system needs to update to customer more often.Funny you sent plenty of emails of offers but not the order placed.Wont pit me off from ordering again though.
Thanks
21 April 2026
Terrible service
Terrible service, will never use again. I placed an order for some Keruing Hardwood Truck Flooring on 17/03/26. I was told delivery would be 4 days which gave me plenty of time to re floor my truck ready for MOT at the end of the month. After not receiving my delivery i chased up the customer service and explained the situation and to find out where it was, all i was told it is that it is with the delivery service and they would find out what was going on and get back to me. No one got back to me and i finally got a delivery on 02/04/26 but it was short by 3 pieces and half of it was all bent and out of shape. I am still awaiting delivery of the final 3 pieces which has meant that my lorry is still off the road.
21 April 2026
Unprompted review
Order eventually arrived with parts…
Order eventually arrived with parts missing company completely ignored emails terrible communication do not buy from this company
29 January 2026
Reply from TransQuip
Dear Anthony,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the missing parts and the lack of communication you encountered. We understand how frustrating this must have been, and this is not the level of service we aim to provide.
Your comments have been taken on board, and we will review this internally to improve both our order handling and communication moving forward.
We apologise again for the inconvenience caused and hope we can provide you with a better experience in the future.
Best regards,
The TransQuip Team
Ridiculous Turnaround Time
I ordered items from this company on 02.03.26. it is now 23.03.26 and still no sign of items. This has cost me a job as we could not complete a vehicle.
Source another supplier if you don't want the grief.
2 March 2026
Unprompted review
Reply from TransQuip
Dear Alan,
Thank you for your feedback, and we’re very sorry to hear about the delay with your order and the impact this has had on your work.
We fully understand how important timely delivery is, and we sincerely apologise that we did not meet your expectations. We also regret the lack of communication, which has clearly added to your frustration.
Your comments have been taken seriously, and we are reviewing this internally to ensure we improve both our delivery timelines and communication moving forward.
We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Best regards,
The TransQuip Team
Awful Service & Order Still not Correct
The order was incomplete and a few of the items sent weren't as ordered. Awful company to get in touch with - I've called so many times only ever managed to get one call answered - the CSD agent assured me the issue would be resolved (early January) - I've then sent numerous emails of which only one has ever received a reply. Of my several issues - they're only ever answered one point. And, writing this towards the end of February - none of the issues are resolved.
19 December 2025
Reply from TransQuip
Dear David,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused and for the delay in responding to you.
We’re very sorry to hear that your order was incomplete and that some items were not as ordered. We also apologise for the difficulty you experienced when trying to contact us, this is not the level of service we aim to provide.
Please be assured that I will ensure our team reviews your case thoroughly and works to resolve all outstanding issues with your order as quickly as possible.
Thank you for your patience, and again, we apologise for the frustration this has caused.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Alin,
Thank you for the 5-star rating! We really appreciate you taking the time to leave us a review.
We’re pleased to hear that you were happy with the quality of the product. Providing reliable, high-quality items is very important to us, so it’s great to know we met your expectations.
Thank you again for your support, and we’d be happy to assist you again in the future.
Best regards,
The TransQuip Team
Had a package delivered which went…missing
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given
Transquip are now sending a replacement which is fantastic
Couriers need to be more responsible
1st Class TransQuip Thankyou
8 January 2026
Unprompted review
Reply from TransQuip
Dear Nick,
Thank you for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you’re happy with the way we handled the situation. We agree that couriers should be more responsible, and we’ll continue to work with them to improve reliability.
Your kind words mean a lot to us, and we’d be happy to assist you again in the future!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Graham,
Thank you for your 5-star review! We truly appreciate you taking the time to share your feedback.
We’re delighted to hear that you experienced faultless service. Providing a smooth and reliable experience is exactly what we strive for, so it’s great to know we met your expectations.
Thank you again for your support, and we look forward to assisting you again in the future.
Best regards,
The TransQuip Team
Did what they said they would do when…
Did what they said they would do when they said they would do it !
9 December 2025
Reply from TransQuip
Dear Steve,
Thank you for your wonderful review! We really appreciate you taking the time to share your experience.
We’re delighted to hear that everything went exactly as promised. Delivering on our commitments is something we take great pride in, so it’s great to know this came through.
Thanks again for your support, and we’d be glad to help you again anytime.
Best regards,
The TransQuip Team
Products not delivered…
Despite chasing through your online chat I still have no answer on where my products are
Order 9713
Tacking number L2638501
20 November 2025
Reply from TransQuip
Dear Wes,
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience you’ve experienced. Not receiving clear updates on your order is understandably frustrating, and we sincerely apologise for the delay.
We’ve checked your order, and your tracking information has now been updated, confirming that your delivery is on its way. We also replied to your message via our online chat, but it appears the chat was closed before we had the chance to assist you further.
Thank you for your patience while this was being resolved, and please accept our apologies for the frustration caused.
Best regards,
The TransQuip Team
TransTerrible
From the company website 'TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories'....God help the remainder !
I have often said when writing a review that TrustPilot should introduce a negative scoring system as my 1 star review is solely to get to this stage of the review.
Goods ordered, paid for and acknowledged on the 6th November for ex stock material. Two weeks later the courier still waiting for notification to collect. Countless calls and fortunate enough to get through on one of them. Hardly encouraging response 'have to speak to warehouse and will come back'. Obviously never came back. Unanswered emails, voicemails and message vis online chat.
Notification on 21st November that goods were ready (again) and would be delivered by 25th (today). Another unanswered email to ask if this was still the case. Went on online chat today to find out whereabouts of order. 'Need to check with warehouse'....patience run out...refund requested.
Bad in all ways...I might try the UK's second market leader...see if they are any better.
Quick to respond to TrustPilot review but sent follow up email earlier today at 9am and no response
25 November 2025
Unprompted review
Reply from TransQuip
Dear Mark,
Thank you for taking the time to share your feedback, and we’re very sorry for the experience you’ve had. The delays and lack of communication are far from the level of service we aim to provide, and we sincerely apologise for the frustration caused.
We understand how disappointing it must have been to wait so long for an order that should have been dispatched much sooner, and we regret that our follow-up and communication fell short throughout. Although we attempted to resolve the issue, it’s clear we didn’t deliver the service you rightfully expected.
Your order has now been refunded, and we appreciate your patience during what was clearly a very frustrating process. We will take your comments on board to improve how we manage delays and communication going forward.
Thank you again for your feedback. We truly apologise for the inconvenience caused.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Sonia,
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you received great service and that you’re very happy with everything. Feedback like yours means a lot to us.
We’d be very happy to serve you again in the future!
Best regards,
The TransQuip Team
Can not get a answer as when I am going…
Can not get a answer as when I am going to recieve this order despite getting in touch
18 November 2025
Reply from TransQuip
Dear Selwyn,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about the difficulty you’ve had getting an update on your order, and we sincerely apologise for the frustration this has caused.
I’ve looked into your order, and it appears there was a delay that should have been communicated to you much more clearly. We understand how important timely updates are, and we’re sorry that we didn’t meet that standard here.
We’re working to improve our communication so situations like this are handled far better in the future. Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.
Best regards,
The TransQuip Team
Arrived on time in perfect condition …
Simple to use website with no silly pop up ads my item was delivered in perfect condition and packed very well I will definitely be a return customer thanks a million
10 November 2025
Reply from TransQuip
Dear Liam,
Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found our website easy to use and that your order arrived on time, well packaged, and in perfect condition. It’s great to know that everything met your expectations.
We’d be very happy to welcome you back in the future, thanks a million for your kind words!
Best regards,
The TransQuip Team
Unhelpful customer service
Unhelpful customer service
Order a 2 rung ladder which DHL has unfortunately lost which and is no fault of this company but in trying to deal with getting a new item or a refund they have been slow to reply and unreliable for a call back.
The online chat on their website either disconnected without replies or when I did get to a person they were unhelpful or straight up lied saying it had just shipped when it had notifications from DHL saying it shipped a week prior.
Only when I finally got confirmation myself from DHL that they had lost the parcel did this company try take some action but have had to wait days for replies again and when promised a call back we heard nothing. It took us calling back only to hear that yes it is lost and that they apparently don't stock this item anymore.
This has been going on for two weeks now and they still can't seem to sort a delivery. They seemed helpful at first when they mentioned they can get a new one in stock and send it but it was false promises we waited and heard nothing again.
Completely unacceptable customer service, in the end we have no item and no help. This is still ongoing but had to write this now as I do see a way through other than a refund which I'll be asking for in the morning if they break another promise of a call back.
20 November 2025
Reply from TransQuip
Dear Alexander,
Thank you for taking the time to share your feedback. We’re truly sorry for the experience you’ve had and for the frustration caused throughout this process.
While the initial issue with the lost parcel was outside of our control, we fully acknowledge that our communication and follow-up did not meet the level of service we aim to provide. We tried our best to make it right, but we recognise that we fell short and sincerely apologise for the inconvenience caused.
We also appreciate your patience during this time. Please be assured that we will take your feedback onboard to improve how we manage similar cases going forward.
Best regards,
The TransQuip Team
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