Travel Department Reviews 

5,406
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and guides for their excellent knowledge, professionalism, and helpfulness, ensuring smooth and enjoyable trips. Many highlight the well-organized holidays, noting everything went smoothly, offering great value and stress-free sightseeing. Excellent locations and accommodations are frequently commended, often described as beautiful, ideally situated, and very clean. However, some customers noted inconsistent food quality, with certain meals described as fair or hit-and-miss, and breakfast choices occasionally disappointing. A few others also experienced trip disruptions, including significant passport control delays and coaches departing without waiting for all passengers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising guides for being excellent,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently praising the overall experience... See more

Location

Users describe positive interactions with location, with many reviewers highlighting excellent hotel... See more

Service

People report positive experiences with service, often highlighting the welcoming and well-organized nature... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the hotels, accommodation, and food as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more


Company details

  1. Tour operator
  2. Cruise Travel Agency
  3. Cultural tours provider
  4. Sightseeing Tour Agency
  5. Travel agent
  6. Travel deals

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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4.8

All reviews

(5,406)

516 reviews in the last 12 months

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Rated 5 out of 5 stars

Travel Department are a great company…

Travel Department are a great company with a long established reputation for great trips. You get to meet with a group of like minded people who generally are very open to meeting with others. The tours are usually spot on and visit interesting places. The guides are usually outstanding and mix historical information with storytelling. We’re looking forward to going again

10 July 2026
Rated 4 out of 5 stars

We had a wonderful week in Sorrento.

We had a wonderful week in Sorrento.
Hotel Ascot is perfectly positioned to enjoy Sorrento. The Hotel was very clean, well run and the staff very helpful and friendly. However the two meals we had there as part of the holiday package could only be described as fair.
Our transfers were on very clean buses which were very punctual and comfortable to travel in.
We enjoyed the excursions, however the crowds in Positana and Amalfi made it very difficult to explore, but it is July.
Our tour guide Cinzia Annunziata, was excellent. She was always good humoured and helpful.

10 July 2026
Rated 5 out of 5 stars

Every day was wonderful!

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everything went smoothly thanks to our excellent guide Vidar. Our drivers handled the sometimes difficult roads with great professionalism and kept us safe. Our hotel in Loftus was nothing short of spectacular with jaw dropping views. Norway is beautiful. Our single minor quibble was that the walking tour of Oslo was a little too long at three hours. However, this wasn’t helped by unusually hot weather in the city that day. We had a great group of fellow travellers and enjoyed every minute of this holiday.

18 June 2026
Rated 5 out of 5 stars

The itinerary was well chosen

The itinerary was well chosen and often spectacular. Accommodation and food were enjoyable with the exception of our meal in the Raddison Blu in Oslo which was disappointing. The guide was knowledgeable and helpful throughout and our female bus driver excellent and animated.
Norwegian prices, particularly for alcohol were very high but the spectacular scenery made up for it.

22 June 2026
Rated 5 out of 5 stars

I felt looked after from the moment I arrived.

I felt looked after from the moment I arrived. I met the guide and a great group of people so had lovely company even though I set out alone. The hotel exceeded my expectations in terms of food, facilities, location and friendliness of staff. I loved having time to spend there alone or with other people on the trip and also getting to explore Sicily without the inconvenience of public transport or the stress of hiring a car. The guides on the excursions were very informative and friendly.

10 June 2026
Rated 5 out of 5 stars

Our recent trip to Norway fjords

Our recent trip to Norway fjords, was nothing short of amazing,, from location, to trip , hotels , and of course our wonderful tour guide Vidar ,, although expensive,, I would recommend and already have ,, recommended it to my family and friends

30 June 2026
Rated 3 out of 5 stars

Booked a trip in January to Lake Como…

Booked a trip in January to Lake Como in June. I requested a " quiet room " when making the booking. I got a noisey and tiny room on the first floor of The Grand Hotel Menaggio overlooking a busy road.TD had six months to honor or reject this request, but sat on their hands. Hotel staff and Rep were great. Pity about the room

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Morocco, a country well worth experiencing

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel, and our bus driver were excellent. Staying in different Riads most nights was a new experience as was our camel ride through the desert! An amazing country and way of life, especially the Souks, well worth experiencing. Well done TD Active!

13 May 2026
Rated 5 out of 5 stars

CLASSIC TUSCANY

We had a great holiday on the "classic Tuscany" tour with the travel dept.

The hotel was lovely. Staff were very friendly and helpful. The food was also good in the hotel with a pizza place just across the road for lunch on free days. The area of Monticatini was a lovely town to stay in.The tour guide Claudia was brilliant and so helpful. She was always checking to see if we were all doing ok. The itinerary was good too and the rest days were very welcome after the tour days. I would highly recommend this tour to anyone as having the tour days all organised for us was great.

It was a very enjoyable holiday indeed and we would consider another one in the future.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Tuscany solo

Max was an excellent guide and went the extra mile for everyone.
The hotel was in a great location,but the room was rather spartan, the shower was not great, and there were not enough clothes hangers.
Access to a pool in a heatwave would have been desirable. Otherwise , I was very happy with the organisation.

26 June 2026
Rated 5 out of 5 stars

Excellent experience.

Guide, Anka, was fantastic. Very punctual, knowledgeable and approachable. Excursions were interesting and worthwhile. Optional trip to Monaco and Monte Carlo was awesome. Hotel Eden was central, near sea front, accommodation and breakfast were first class and staff were excellent. Plenty to do on “rest” days. Cannes was a delight.

19 June 2026

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