Travel Department Reviews 

5,408
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 544 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently praise the exceptionally knowledgeable tour guides and the carefully planned itineraries that make exploring historic destinations completely effortless and deeply enjoyable. Furthermore, visitors frequently highlight the comfortable accommodations, stunning hotel locations, and reliable transportation that ensure smooth journeys throughout the entire vacation from start to finish. However, some people mentioned that certain evening meals provided during the holiday packages were less satisfying or disappointing compared to the breakfast choices. Additionally, a few consumers noted occasional inconveniences such as unexpected booking changes or minor delays while clearing busy passport controls.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and accommodating guides. Reviewers... See more

Holidays

Reviewers highlight positive aspects of holidays, describing them as well-organised and stress-free... See more

Location

Consumers find location to be positive, often describing hotels and destinations as wonderful and perfectly... See more

Service

Clients share positive opinions on service, highlighting efficient organisation and welcoming customer care.... See more

Quality

Customers consistently note positive experiences with quality, highlighting spotless accommodations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more


Company details

  1. Tour operator
  2. Cruise Travel Agency
  3. Cultural tours provider
  4. Sightseeing Tour Agency
  5. Travel agent
  6. Travel deals

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(5,408)

519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tuscany solo

Max was an excellent guide and went the extra mile for everyone.
The hotel was in a great location,but the room was rather spartan, the shower was not great, and there were not enough clothes hangers.
Access to a pool in a heatwave would have been desirable. Otherwise , I was very happy with the organisation.

26 June 2026
Rated 5 out of 5 stars

Excellent experience.

Guide, Anka, was fantastic. Very punctual, knowledgeable and approachable. Excursions were interesting and worthwhile. Optional trip to Monaco and Monte Carlo was awesome. Hotel Eden was central, near sea front, accommodation and breakfast were first class and staff were excellent. Plenty to do on “rest” days. Cannes was a delight.

19 June 2026
Rated 5 out of 5 stars

Activity based holiday

Although the holiday feels expensive it actually works out ok as nearly everything is covered once you reach your destination, particularly on an activity based trip with TD Active where a packed lunch is also included.

18 June 2026
Rated 5 out of 5 stars

krakow city break

Just back from 4 night city break.
Hotel was lovely. Good range of breakfast food. Staff were friendly in reception.
Krakow easy city to navigate __ excellent and great value tram services _ machines at stops and accept card __ Over 70's go free!.
Everywhere in the city accepts card payments.
One mention __ if you want to go to Auschwitz ___ book ahead. We were there over a weekend so tickets were not available for the saturday.
The Salt Mines were fascinating.
Paulina our guide was lovely and friendly and helpful with any queries.
All in all a very nice breakaway with usual good organisation by Travel Department.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Hotels and food great

Hotels , transport , site visits all excellent. Our guide Katarina was well versed on the history of Ancient Greece. We both got a lot out of the trip .

16 June 2026
Rated 5 out of 5 stars

Fjords of Norway, including Flam Railway and Bergen

A wonderful holiday in Norway. Our guide Vidor was excellent. He was friendly, helpful, very well organised, with a great sense of humour. The trips on the fjords and trains all went smoothly. The accommodation was lovely and we had a thoroughly enjoyable holiday.

19 June 2026
Rated 5 out of 5 stars

l found it to be a very interesting…

l found it to be a very interesting tour.Tour guide did her best the weather was not good the first few days.The trip to the Trulli houses was particularly nice starting with olive oil and finishing with wine tasting.The hotel was very good clean friendly staff, the food was ok, Breakfast was very good especially on the free days.ln general it was excellent.

10 June 2026
Rated 4 out of 5 stars

Danube Rhapsody River Cruise

Just returned from the Danube Rhapsody River Cruise. The boat, crew and food were excellent. A negative for many people were that the single beds were too small, about 2'6' and also the guided tours were too rushed, not enough time to see things. Other than that the whole experience was most enjoyable, a very slick operation but that's what you expect from Travel Department.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

A 5 star trip to Puglia!

My daughter and her husband who live in Ireland included us (we live in the USA) to join them in the tour called Undiscovered Italy-Highlights in Puglia at the end of May 2026. We can't say enough about our tour guide Alessandra and the local guides Angele, Domatella and Anna with sightseeing and highlights of the area. Puglia is a beautiful historical place. The local restaurants have delicious dishes and wines and the daily breakfast at the Hotel was five star with Sonia's organization with food and drinks at the buffet. Our hotel was very comfortable and clean with pleasant staff. This is our second trip using the Travel Department but not the last!!!

27 May 2026
Unprompted review

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