Travel Department Reviews 

5,408
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 544 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently praise the exceptionally knowledgeable tour guides and the carefully planned itineraries that make exploring historic destinations completely effortless and deeply enjoyable. Furthermore, visitors frequently highlight the comfortable accommodations, stunning hotel locations, and reliable transportation that ensure smooth journeys throughout the entire vacation from start to finish. However, some people mentioned that certain evening meals provided during the holiday packages were less satisfying or disappointing compared to the breakfast choices. Additionally, a few consumers noted occasional inconveniences such as unexpected booking changes or minor delays while clearing busy passport controls.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and accommodating guides. Reviewers... See more

Holidays

Reviewers highlight positive aspects of holidays, describing them as well-organised and stress-free... See more

Location

Consumers find location to be positive, often describing hotels and destinations as wonderful and perfectly... See more

Service

Clients share positive opinions on service, highlighting efficient organisation and welcoming customer care.... See more

Quality

Customers consistently note positive experiences with quality, highlighting spotless accommodations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more


Company details

  1. Tour operator
  2. Cruise Travel Agency
  3. Cultural tours provider
  4. Sightseeing Tour Agency
  5. Travel agent
  6. Travel deals

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,408)

519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Italian experience

From the time of booking the holiday at T.D. in Arnotts i found it to be a very friendly and professional experience. The holiday itself was idea for a solo traveller and for anyone looking to sample what Italy has to offer. It was excellent.

Can you confirm this time please, why the name Michael Barry comes up on my submission. Please let me know.

27 May 2026
Rated 5 out of 5 stars

Excellent itinerary

Excellent itinerary. Every day was full of new experiences! Our guide Anurag , driver Malkeet and his assistant Babu were all amazing. Good hotels, good food, great group of people.

9 May 2026
Rated 4 out of 5 stars

Tuscany trip

As I said in previous review, the location was perfect. Excursions very good.
Disappointed with gluten free options for breakfast - packet white bread - last two mornings brown bread available.
WiFi absolutely appalling no service in bedrooms. Loved our guide and everything else.

20 May 2026
Rated 5 out of 5 stars

We had a wonderful holiday in Cannes

We had a wonderful holiday in Cannes. Anke, the guide was excellent and very helpful. We went on some great trips and the group gelled well . The hotel was in a great location and very comfortable. I would highly recommend this trip

15 June 2026
Rated 4 out of 5 stars

Holidays for older reasonably active people

Company knows it's client base and meets it without being too mother hen. Help is there when needed but people are free to do their own thing when they wish. Only complaint is that sometimes the hotels are not very central but I think the company are thriving to rectify this.

12 May 2026
Rated 5 out of 5 stars

Memorabke

The trip itself , solo Highlights of Japan was excellent. Excellent hotels great location and superb food.
Trips and guides were excellent.

7 June 2026
Rated 4 out of 5 stars

Fantastic trip

Fantastic trip. Saw & experienced everything we wanted. Number & quality of meals included was exceptional. Advance information on visas & vaccinations came too late and was limited and not particularly helpful. We had to do a lot of research ourselves. Guide was a nice guy but the depth of his knowledge was limited, very good in certain locations & verging on non existent in other areas. Having the same guide for the entirety of the trip over such a vast geographical area didn’t work. That said we thoroughly enjoyed the experience.

14 June 2026
Rated 5 out of 5 stars

Egypt....Dodi

We are just back from a memorable trip to Egypt and cruise of the Nile. It was an amazing trip and so well organized everything went smoothly and was a fantastic experience.
The experience was all the more enjoyable by the care of our tour guide Dodi Fathy his knowledge of everything and his enjoyment of Egypt was infectious. He made everything so amazing. His company and jokes made journeys more enjoyable.
I cannot recommend him highly enough.
Travel Dept. We found to be very informative and helpful.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Just had a terrific holiday in Egypt

Just had a terrific holiday in Egypt, 2 days in Cairo, 7 nights Nile cruise then 3 nights stay in Hurgada. Our Guide Dodi did a fantastic job his knowledge is terrific really looks after you, without him we would just be looking at the carvings and buildings and not knowing a thing, nothing was any bother to him.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a fabulous week in Sorrento

Had a fabulous week in Sorrento. We were met at the airport by Cinzia, then onward travel to the Hotel Ascot. The hotel was in the perfect location, about a 10 minute walk from the main square. I am a solo traveller and paid an upgrade to have a double room. The room was spotlessly clean and had everything that I needed. Hotel staff were very friendly and helpful and there was a good selection of breakfast items.

Our tour guide Cinzia was first class. Very informative and nothing was any trouble. The tours to Positano and Amalfi were very good but tiring. Both were very busy and there was a lot crammed in, in one day. Our trip to Capri was fabulous. Our tour guide in Capri was Christina and she was also wonderful. Both guides had a fabulous sense of humour. Pompeii was also very good and Cinzia recommended a place for lunch which was well worth the money. I did the additional tour to Ravello which was beautiful and in the mini bus you got a great view of Positano and Amalfi. I thoroughly recommend the Ravello trip.

Sorrento is beautiful with its little back streets and fabulous restaurants. A very safe town. This is a 5* holiday.

29 May 2026
Rated 5 out of 5 stars

Ticked all the boxes from Hotel great…

Ticked all the boxes from Hotel great food Food and excellent guide Paula. As most travellers were Irish or EU passport holders the only delays were with British passport holders who took so long to clear passport control resulting in an hour long wait just standing about
Brexit bites !!!

11 June 2026
Rated 5 out of 5 stars

Costa del Sol inc Nerja, Malaga and Granada.

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Almunecar. Guide, Clare was exceptional, went above and beyond to ensure everything went smoothly. Her knowledge of the area is extensive and her willingness to impart gems of information to add to holiday was very much appreciated.

29 April 2026

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