Travel Department Reviews 

5,408
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 544 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently praise the exceptionally knowledgeable tour guides and the carefully planned itineraries that make exploring historic destinations completely effortless and deeply enjoyable. Furthermore, visitors frequently highlight the comfortable accommodations, stunning hotel locations, and reliable transportation that ensure smooth journeys throughout the entire vacation from start to finish. However, some people mentioned that certain evening meals provided during the holiday packages were less satisfying or disappointing compared to the breakfast choices. Additionally, a few consumers noted occasional inconveniences such as unexpected booking changes or minor delays while clearing busy passport controls.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and accommodating guides. Reviewers... See more

Holidays

Reviewers highlight positive aspects of holidays, describing them as well-organised and stress-free... See more

Location

Consumers find location to be positive, often describing hotels and destinations as wonderful and perfectly... See more

Service

Clients share positive opinions on service, highlighting efficient organisation and welcoming customer care.... See more

Quality

Customers consistently note positive experiences with quality, highlighting spotless accommodations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more


Company details

  1. Tour operator
  2. Cruise Travel Agency
  3. Cultural tours provider
  4. Sightseeing Tour Agency
  5. Travel agent
  6. Travel deals

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,408)

519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A well organised travel company with…

A well organised travel company with experienced guides wherever you choose to go. Nothing is left to chance and we felt looked after during our entire stay. On another note the food and staff at our resort recently was superior to our expectations.

9 June 2026
Rated 5 out of 5 stars

Wonderful experience in Italy

Just arrived home after a very enjoyable trip
to Puglia in Italy from first time we met our
tour guide Alessandra and her colleague
Paolo our coach driver they looked after
all of us on the trip extremely well we felt
well looked after from very professional
people who love their country and shared
the culture and history of this region of
Italy . They deserve all the credit of making
our trip really special looking forward to
many more trips with the Travel Department

Very satisfied customers

Kevin and Lynda Kennedy

10 June 2026
Unprompted review
Rated 5 out of 5 stars

A very enjoyable holiday

The friendliness and knowledge of the guides.
The hotel was wonderful and the staff were very welcoming, helpful and efficient.
The glass of wine with the dinner.
The weather was a perfect 24 degrees except our visit to Mt Etna.

10 June 2026
Rated 5 out of 5 stars

Montenegro is a beautiful country to…

Montenegro is a beautiful country to visit and would be happy to return. The standards in the hotel were excellent, good management and all staff well prepared for their respective jobs. The The Travel Department people on the ground were very helpful.

10 June 2026
Rated 5 out of 5 stars

My husband and I have been travelling…

My husband and I have been travelling with Travel Department on holidays for many years. Always excellent. So I thought I would leave a review this time as we have just booked another trip this year( the fourth)!
I would like to give very special mention for Cera who I normally book with by telephone. She is simply outstanding and a delight to deal with. Always friendly, knowledgeable and efficient. A joy to book with. Pauline Dempster.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great travel company

Great travel company, well organised, lovely travel guide and very informative. Brilliant sightseeing trips included. Would highly recommend, just would like more trips from Belfast airport please.

9 June 2026
Rated 5 out of 5 stars

Dubrovnik visit

The hotel was excellent with wonderful facilities and an exceptional situation giving stunning views over the coast and islands. Food was varied and consistently excellent. Very easy access by local bus into Dubrovnik with plenty to see and do. The excursions were very good and not too long.

9 June 2026
Rated 5 out of 5 stars

Let Travel Department do the organising

Booked Sorrento Coast, Pompeii & Capri, it was fabulous. Stayed in the beautiful hotel jaccarino. This is a great holiday when everything is planned for you, you just show up! Also you get a few days to yourself to relax or further exploring.

5 May 2026
Rated 5 out of 5 stars

I really enjoyed the tour of nerja and…

I really enjoyed the tour of nerja and Costa del sol as the tour guide was friendly and the other people. I like going on a coach tour as I don't want to get a bus or train as I could get lost. I enjoy the company of the other people as we all enjoy sightseeing. Niall Donnelly

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Well organized and enjoyable

Well organized. Excellent accommodation, food and drinks. Internal trips were excellent and well described. Friendly fellow travelers made the trip even better. The balance between travel and rest days was excellent also. We really enjoyed Sicily!

9 June 2026

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