It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good de... See more
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Thanks to Megan for sharing detail working about upcoming 2027 holiday planing ideas, worth for trying n looking alternate option. If I say in single sentence : NO MESS NO STRESS !! Thanks travelgat... See more
So we decided to pay Krakow a visit!! Susan from.Travelgate was.amazing... I had so many questions... no problem, swapped and changed plans.... no problem... more questions... no problem. Susans commu... See more
Company replied
Contacted Travelgates to enquire about a future holiday and Maria came up with some excellent choices for the country we want to go to. Very pleased with the service and Maria made the booking strai... See more
Company replied
Company details
Written by the company
Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!
Contact info
483 Green Lanes, N13 4BS, London, United Kingdom
- support@travelgates.co.uk
- travelgates.co.uk
4.8
Excellent
390 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Susan Parker
Susan Parker worked hard to put together a slightly altered itinerary for myself and my husband from the advertised schedule. Very impressed with her efforts!
19 May 2026
Unprompted review
Reply from Travelgates UK
Dear Jynx,
Thank you for your kind review. We're delighted to hear that Susan Parker worked hard to tailor an itinerary that better suited your plans and that you were impressed with her efforts.
We’ll be sure to pass your lovely feedback on to her. Thank you for choosing us, and we look forward to helping you with your future travel plans.
Team TravelGates UK!
Julie was excellent at helping us…
Julie was excellent at helping us organise our holiday to Japan and China and patiently dealt with various requests to change the itinerary on several occasions. Unfortunately we have had to put our trip on hold for now due to health reasons but we will return to Julie once things are more settled. We are really looking forward to taking our holiday in the future!
12 May 2026
Unprompted review
Reply from Travelgates UK
Dear Safoora,
Thank you for your thoughtful review. We're really pleased to hear that Julie was able to support you in planning your trip to Japan and China, and that she handled your itinerary changes with patience and care.
We're sorry to hear that you've had to put your plans on hold for now due to health reasons, and we wish you all the very best. When the time is right, Julie will be more than happy to pick things back up and help bring your holiday plans to life.
Thank you again for your kind words and for choosing us. We look forward to assisting you in the future.
Team TravelGates UK!
First time using travelgate
Deborah, our agent was fantastic from initial communication through to booking. She explained all details and got back to us in great time. Definitely will be using again and will be asking Deborah to handle our future bookings.
16 May 2026
Reply from Travelgates UK
Dear Russell,
Thank you for your wonderful review. We're delighted to hear that Deborah provided such fantastic support from your initial enquiry right through to booking, and that she kept everything clear and responded promptly throughout.
We'll be sure to pass your kind words on to her. It's great to know you would be happy to use us again and request Deborah for your future bookings.
We truly appreciate your feedback and look forward to helping you plan your next holiday.
Team TravelGates UK!
Travelgates sorted everything from the…
Travelgates sorted everything from the hotel to the Austwich tour
9 May 2026
Unprompted review
Reply from Travelgates UK
Dear Eddie,
Thank you for your review. We're glad to hear that Travelgates were able to arrange everything for your trip, from the hotel to the Auschwitz tour.
We really appreciate your feedback and are pleased we could help make your travel plans straightforward and well organised. We hope you had a meaningful and enjoyable experience, and we look forward to assisting you again in the future.
Team TravelGates UK!
Our holiday China to Japan
Our travel advisor Deborah was amazing, she was excellent, friendly and answered all the queries we had.
Very knowledgeable and worked diligently to get us a good deal.
5 May 2026
Reply from Travelgates UK
Dear Mrs. Pownall,
Thank you for your lovely review. We're delighted to hear that Deborah provided such excellent, friendly service and was able to answer all your queries with care and professionalism.
It's great to know her knowledge and dedication helped secure a good deal for you. We'll be sure to pass your kind words on to her.
Thank you for choosing us, and we look forward to assisting you again in the future.
Team TravelGates UK!
Cruise and stay holiday.
Deborah made the booking process really easy. I told her what we were looking for and she searched until we were completely satisfied making sure we were perfectly happy with what we were getting. Nothing was a bother to her, always very friendly and helpful and I know she spent a long time getting us what she wanted. An excellent service was provided and I would highly recommend Travelgates, especially Deborah and would definitely use again.
12 May 2026
Reply from Travelgates UK
Dear Jennifer.
Thank you for your wonderful review. We're delighted to hear that Deborah made the booking process so easy and took the time to find exactly what you were looking for.
It's great to know she was friendly, helpful, and committed to ensuring you were completely satisfied with your holiday. We’ll be sure to pass your kind words on to her, she’ll really appreciate your feedback.
Thank you for your recommendation and for choosing TravelGates. We look forward to helping you plan your next trip.
Team TravelGates UK!
Sophia was extremely helpful and gave…
Sophia was extremely helpful and gave us lots of options.
4 May 2026
Unprompted review
Reply from Travelgates UK
Dear Rose,
Thank you for your kind review. We're delighted to hear that Sophia was extremely helpful and provided you with a range of options to consider.
We really appreciate your feedback and will be sure to pass your comments on to her. Thank you for choosing us, and we look forward to assisting you again in the future.
Team TravelGates UK!
Cruise quote
Asked on saturday for a quote
Still not recived on by monday evenig . Then had to message eventuall got a quote 1 price when asked for separate cabin prices for a cruise .
Very unhelpfull . Then kept sending me messages to say they was happy to help . I dont think so
4 May 2026
Unprompted review
Reply from Travelgates UK
Dear Michelle,
Thank you for your feedback.
We’re sorry to hear you felt this way, however we would like to clarify that the initial quote was sent on Sunday as soon as we were able to confirm availability. As this was a cruise sailing with very limited space, we had to review options over a 24-hour period due to the dates being fully booked at the time of your enquiry. During this time, we were actively checking for any cancellations or newly released availability to try and secure the best possible option for you.
Once availability became possible, we shared the quote and followed up to ensure you didn’t miss the opportunity, as cruise spaces in this period can be taken very quickly.
We’re sorry if our follow-up messages felt excessive, our intention was only to keep you updated and ensure you didn’t miss out on limited availability. We always aim to be transparent and responsive, especially when dealing with high-demand sailings.
We appreciate your feedback and will continue working to improve our communication going forward.
Thank you
Team TravelGates UK!
Excellent company
Second time we have used travel gates.First was Euro Disney paris.We have just been to seville for my 60th.Maria booked both holidays.Excellent service and communication.Thankyou and look forward to using you again in the future.
7 April 2026
Unprompted review
Reply from Travelgates UK
Dear Gillian,
Thank you for your lovely review and for choosing TravelGates again. We're delighted to hear that Maria helped arrange both your trip to Euro Disney Paris and your recent 60th birthday celebration in Seville.
It's wonderful to know you received excellent service and communication throughout. We'll be sure to pass your kind words on to Maria.
We truly appreciate your continued trust in us and look forward to helping you plan your next holiday.
Team TravelGates UK!
Sophia…
The agent Sophia was very helpful and went out of her way to put together an itinerary that was flexible and interesting. If I hadn't accepted an alternate holiday then I would have accepted the holiday she put together.
30 April 2026
Unprompted review
Reply from Travelgates UK
Dear Graham,
Thank you for your kind review. We're delighted to hear that Sophia was so helpful and went out of her way to create a flexible and interesting itinerary for you.
We really appreciate your feedback and are pleased to know you felt well supported throughout the planning process. We'll be sure to pass your comments on to Sophia.
Thank you for considering us for your holiday plans, and we hope to assist you again in the future.
Team TravelGates UK!
I found the link for travelgate on Facebook
I found the link for travelgate on facebook. I messaged to enquire about a trip. And got a reply back from Julie.
Amazing amazing person. I can’t thank enough. She is compassionate and genuinely carrying person. She looked in for a trip for me and kids. Gave me options. Not forcing anything but simply options and recommendations. I booked a decent priced trip with her and definitely will keep her contact for my future trips. Many Thanks Julie for all your help. Your company is lucky to have you. You are great asset for them. genuine , caring and honest staff are hard to find . Good luck with everything . Wish you a successful and prosperous life.
1 May 2026
Reply from Travelgates UK
Dear Khan,
Thank you so much for your wonderful and heartfelt review. We're delighted to hear that Julie provided such compassionate, attentive support while helping you plan your trip for you and your children.
It's great to know she took the time to understand your needs, offered suitable options without pressure, and helped you find a holiday that works well for you. We’ll be sure to pass on your incredibly kind words to Julie.
We truly appreciate your feedback and are thrilled you had such a positive experience. Thank you for choosing us, and we look forward to helping you with many more trips in the future.
Team TravelGates UK!
Great company
Found the company while on Facebook and they had break advertised that I’d like to enquire about, the travel agent dealing with my enquiry was Julie Taylor and she was amazing, making sure that flights , hotels , luggage, etc met my requirements . Really looking forward to this break later in the year and thank again Julie
30 April 2026
Reply from Travelgates UK
Dear Louise,
Thank you for your lovely review. We're delighted to hear that you found us through Facebook and that Julie Taylor was able to assist you in putting together your upcoming break.
It’s great to know she made sure all the details, including flights, hotels, and luggage, met your requirements and helped make the booking process smooth and straightforward.
We’ll be sure to pass your kind words on to Julie. Thank you for choosing us, and we hope you have a fantastic trip later this year.
Team TravelGates UK!
Just a short note to compliment Travel…
Just a short note to compliment Travel Gates, in particular Sophie, who with great patience dealt with my interests in a very efficient and professional manner albeit not resulting in me making a booking on this occasion, very professional!
29 April 2026
Unprompted review
Reply from Travelgates UK
Dear Jeff,
Thank you for your kind feedback. We're delighted to hear that Sophie provided such patient, efficient, and professional service while assisting with your enquiry.
Although you didn't book on this occasion, we really appreciate you taking the time to share your experience, and we're glad you felt well looked after throughout the process. We'll be sure to pass your comments on to Sophie.
Thank you for considering TravelGates, and we hope to assist you again in the future.
Team TravelGates UK!
Deborah was very helpful in getting me…
Deborah was very helpful in getting me different prices
Thank you
28 April 2026
Unprompted review
Reply from Travelgates UK
Dear Julie,
Thank you for your kind feedback. We're pleased to hear that Deborah was very helpful in providing you with different pricing options and supporting your enquiry.
We really appreciate you taking the time to share your experience and will be sure to pass your comments on to her. Thank you for considering us, and we hope to assist you again in the future.
Team TravelGates UK!
Holiday booking
Joanna was so helpful and easy to deal with . She answered all my questions, she was quick reply and she accommodate all my requests. It was so easy to book the holiday and stress free.
27 April 2026
Unprompted review
Julie at Travelgates
Julie at Travelgates has been so patient and responsive throughout the whole process, taking the time to make sure everything was just right for me and my son.
Julie put together the entire trip for us, including the hire car, which saved me so much time and hassle trying to book everything separately. The whole process has been really smooth from start to finish, and even the payment side was simple and stress-free.
She’s truly taken care of everything, which has made planning this trip so much easier. I’m really looking forward to our holiday now fingers crossed everything runs just as smoothly when we go away!
28 April 2026
Auschwitz trip
They tried very hard to accommodate my needs and get my the best price.
26 April 2026
Unprompted review
Prompt answers & all information…
Prompt answers & all information requested to make decisions supplied.
24 April 2026
Unprompted review
Fantastic service from Hannah
Great customer service from Hannah at Travel Gates UK.
Really kind and well spoken lady, very knowledgeable and punctual.
Overall a great experience received, thank you.
23 April 2026
Unprompted review
Booked 3 night stay in Krakow with…
Booked 3 night stay in Krakow with visit to Auschwitz, which was our main reason for going.
Unfortunately I found communication lacking prior to trip and all done through WhatsApp, with myself having to chase constantly for verification on flights/ hotel etc. I kept asking for voucher for Auschwitz and this was delayed, cutting a long story short, was told week before we flew they couldn’t book the Auschwitz trip. Upset and annoyed as this was our main reason for going. All other trips there were sold out (however I did indeed manage to book one myself through Trip.com who I’d highly recommend). After a lot of WhatsApp messages, Grace booked us on the salt mine trip ( amazing and glad we did it). However I asked for compensation due to the upset and constant having to chase them, original booking agent Naomi had left which meant our booking also got forgotten sometime in this. Response for compensation- ‘why would we compensate you, we have booked you on the salt mine trip’.
Although everything ran smoothly, flights, hotel etc this was not without worry all the time. Would I use again? No. I would have been better off booking everything myself. Using the company was supposed to take the stress out of a trip- it didn’t and added to it.
Given 3 stars purely because flights, hotel and salt mine trip was good and the original person who booked it Naomi.
14 April 2026
Unprompted review
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