Travelgenio 

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See what reviewers are saying

Rated 1 out of 5 stars

TRAVELGENIO IS A FRADULANT CO AND ARE SCAMMERS: E Ticket no: 20953100 My Cancellation No: CA 149161 Total Cost of my flight (2 people) 1671.06 euros I purchased my flights from Tra... See more

Rated 4 out of 5 stars

I bought 2 tickets and got confirmation email only but still didn't get it in my E-tickets ! i sent Email to costumer support with my booking ID. I need my E-ticket ASAP for urgent case !!to confi... See more

Company replied

Rated 1 out of 5 stars

I made a reservation for this summer, but it didn't go through, i got a blank page saying that the payment didn't go well. So I made another reservation on a different website. Funny story is that... See more

Company replied

Rated 1 out of 5 stars

Bought 5 tickets via Travelgenio, after a while the airline company canceled the flight, i submited a quest for a refund - which i entitled to - I waited 6 months until December 2022 - got an email fr... See more

Company details

  1. Flights search site
  2. Travel agent

About Travelgenio

Information provided by various external sources

ES Phone: 902909981
UK Phone: 08700-990-971
FR Phone: 0821-610-761
DE Phone: 01805-011-997
IT Phone: 199-206-368
NL Phone: 0900-4678-767
All countries:(+34)91-119-6846

Address: Albasanz 15, Edificio A, 2º Izq 28037 Madrid Spain

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very efficient

Everything fine.

3 November 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for your comment. Our customers satisfaction is our main goal. Regards

Rated 1 out of 5 stars

No information

Hard to get boarding passes. Should be available when booking.

7 October 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Hi Rick, the check in has to be done in the airline web and sometimes is not available until the day before the take off. We will check it and contact you asap. Regards

Rated 5 out of 5 stars

All is perfect with travelginio.

You too can try travelginio cos they are trustworthy .

6 October 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks a lot for your comment. It is really important for our daily job. Regards

Rated 4 out of 5 stars

very good! Excelent promotion

The price of go and return was less than one way in the site of the cheapest company

22 September 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Hi André, thanks for your comment. We work hard to offer the best services and offers in our site. Regards

Rated 1 out of 5 stars

TRAVELGENIO no refund and lack of feedback

Unfortunately when things go wrong not all the companies offer the best support. I cancelled the flight becasue of a strike in june. Eventhough I had paid an extra for the insurance offered by the company which covered the cancellation of the booking, after FOUR months the refund was not processed because the card used to pay the ticket in the meanwhile was not usable anymore and the refund on the bank account - which was allowed in the first place - was then declared as not possible by another sector of the same company! Well this is absurd!

22 August 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Hi, we are so sorry to read your comment. We are going to ask for more info regarding your refund and an agent will contact you with all the info. Regards

Rated 5 out of 5 stars

Great service for travel

Everything from booking to travelling matched expectations. Real value for money

16 August 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Thanks for rating your experience with us Roelof. Our goal is our customers satisfaction. Regards

Rated 5 out of 5 stars

Travel british Airways Italy_London_Brasil

Il sito molto pratico e facile. So many offers and specially prices between 2:00(am) until 5:00(am). Try on it! Great experience!

12 August 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Diane thanks for your rating. We hope to see you soon again in our web. Regards

Rated 1 out of 5 stars

Assicurazione PLUS - ANCORA NESSUN RIMBORSO

Sollecito rimborso cancellazione voli

Sono Alessandro Raimondi, ho sottoscritto assicurazione PLUS al momento dell'acquisto dei biglietti su Travelgenio/travel2be. Ho cancellato la prenotazione il giorno 16 luglio 2016, ricevendo conferma dell'avvenuta cancellazione anche via mail da parte di Isabel del Costumer Service Representative che mi assicurava per iscritto che il rimborso sarebbe stato effettuato in meno di 15 giorni da suddetta data. Ad oggi 6 agosto 2016 non ho ricevuto alcun rimborso. Sollecito urgentemente il rimborso della prenotazione voli a nome Alessandro Raimondi - Laura Raimondi cancellata il 16 luglio 2016.
In attesa di vostro cortese riscontro,
Alessandro Raimondi

Dear Travelgenio/Travel2be,
I am Alessandro Raimondi, I subscribed insurance plus when I bought flights on Travelgenio/travel2be. Reservation was cancelled July 16th 2016; same day I received email confirmation of the cancellation process and Isabel from Costumer Service Representative wrote me by email that following my request you have canceled the booking and manage the refund and the amount would be refunded reimbursed on the original payment method in less than 15 days. Until today, August 6th 2016, I have not received any refund. I am writing you to urgently ask for refund for flights canceled on July 16th 2016 - Passengers Alessandro Raimondi & Laura Raimondi.
Waiting for your reply,
Alessandro Raimondi

6 August 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Stiamo andando a controllare il caso in dettaglio con la nostra squadra per vedere il tuo stato remboursement e un agente vi contatteremo al più presto . Saluti

Rated 1 out of 5 stars

info sul mio volo per gli Usa

once again, the worst experience I had ever had with an travel agency.
Yesterday I find out they changed my fly for the third time!!! waiting for solutions...I'll be back.

5 August 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Esamineremo la tua applicazione con il nostro team di capirti . Presto si contatta un agente con voi . saluti

Rated 1 out of 5 stars

Cancellations ticket after I bought

I bought two tickets at 1500 euro. Reaevation were confirmed and seats were booked for flight. 3 days before flight they sent me a message at midnight saying the flight I bought was not available at the price I had already paid w my credit card and I needed to add 750 euro more to keep my reservation available. I called and they assured me my credit would be fefunded in 48 hours, and wished me a better buy at cheaper prices w another company. Everything is now gone up in the price and from 1500 euro to 2220 . My credit card is now blocked for at least 16 day. Thank you Travelgenio for your professionality and seriousness. We will have a wonderful summer w/ out our vacation. Never again will I use this site or jetcost as a site. Incapacity is always aprreciated

21 June 2016
Unprompted review
Travelgenio logo

Reply from Travelgenio

Hi Connie, we are going to check your booking status to know what has happened. One of our agents will contact you to give you all the info. Thanks for contacting us. Regards

Rated 1 out of 5 stars

Bad experience post-sale

I have received a negative assitance. It's an international company and there are employes speaking only spanish and french. Eventough, my review is about one employe' bad behaviour, he laughed for my scolar spanish.
I don't like the long time in which you have to stay quite at telephone.

3 January 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

There is, in life, situation where you can say everything with only one word - EXCELLENT!!!

6 November 2014
Unprompted review
Rated 5 out of 5 stars

ALL ok

Perfect transation and booking Service But Pay attention to fly With some polish fly Companies such as EuroLot That is not The country Company Lot and this wasn't clarily described on the flytiket Best Regards

23 September 2014
Unprompted review
Rated 4 out of 5 stars

Good

The booking process was smooth and the price the best I could find on any site. However, when I arrived to the hotel they had big issues finding the reservation.

2 September 2014
Unprompted review
Show reviews in all languages. (2,280 reviews)

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