Traveller Easyjet Reviews 248

We had booked a flight and car hire via easyjet for the 26th May and were scheduled to fly from Edinburgh to Gatwick at 9:15pm. On getting to the airport, the flight was delayed till 10:22pm, then 10:40pm. We didn’t take off until 11:25pm!

Meanwhile, I called the car hire office (which I’d booked via easyjet) and was told they shut down at 12:30am and so I will not be able to pick up the car tonight.

All my explanation about coming in with a young family and needing a car to get to our destination was dismissed and the person at the desk told me “fights are delayed all the time and we can’t hold on for everyone.”

I find this rather appalling level of service from easyJet. Not only did they inconvenience us with more than 2 hours of delay, they put us in an even more difficult position in refusing to provide a service which had been fully paid for.

Will be considering other airlines for future travel and would certainly not be making any car booking with the airline. Very shameful

On the 27th of April I was on an last minute dash to omagh via belfast because my dearest friend in the world was speedily succumbing to stage 4 throat cancer. However, due to my own personal illness and need to carry a substantial amount of my own medication j was held too long at security and miss my flight by minutes, which sent me straight into a melt down. Sharon cea and easyjet was astonishingly understanding and empathic, and saw too it easy jet had me on next flight free of charge. I cannot pit into words what she did for me that day it. MeAnt everything. And got me back time with my friend that I would of lost through complete inability to pay e tra charges. You are o e special lady with one special airline. Thank you.x

We took hand luggage which was in line with the size policy, we also bought luggage allowance. we were met with a very intimidating and aggressive male easy jet staff member at Gatwick just as we were about to board who couldn't communicate well.we could not understand him due to his strong African accent.He could not understand our accents and seemed to be getting very angry and frustrated due to this. He would not let us on the plane unless we paid another £120.00 for our hand luggage, waving his card payment device infront of us. We explained checking our hand luggage just moments before take off without giving us the opportunity to put items in our paid luggage , using very aggressive behaviour towards myself , my elderly uncle and my children, is not acceptable. never had an experience like it.! Shame on Easyjet. Will never fly again with this company its a total scam.

It is a shame that I even have to award a single star.

April 1st (If it wasn't the fact it happened after midday, the date maybe relevant). Today, my family a group of 6 including 2 young granddaughters aged 4 & 5 set off at 10:00 am to get the 14:00 LGW(N) to Tenerife. We arrived in good time, and there was a short delay due to a late inbound flight. We proceeded to the gate as directed and just after 14:00 checked through the gate.Our plane was on the stand at the gate. We were then told to leave the gate at about 14:40 and to monitor the board. (The staff member had to go elsewhere). She informed us the flight would now take off at 16:20.
At 15:30, we were instructed to return to the same gate where there were no staff. We waited for over an hour, the crew having arrived, but there were no staff to check boarding passes and ID. Eventually two staff members arrived, but no check-in commenced. No announcements made, no apologises, nothing. I eventually spoke to the one staff member to try and establish the reason for the delay. She informed me, her colleague was with the crew, I continued asking why? and she eventually admitted the crew had a member missing and "things were being sorted". This continued and eventually we all boarded about 17:30 when the second staff member reappeared. Upon boarding, I said to the senior cabin member, "Did you find a new crew member? He replied "We are a completely new crew, we should have been on the later plane." We were then informed by the Captain that he had a "slot" and we just needed the ground crew to complete. We sat on the plane for over 2 hours without the offer of a drink of water with a weak apology. At 19:44 The captain announced "He had been informed by operations the flight was cancelled, and he didn't know why"
We then had to disembark and reclaim our luggage some 6 hours late with two distraught and heartbroken granddaughters.
Trying to find someone from easyJet was anything but Easy. Eventually a person whose stock phrase seemed to be "I have been ordered by HQ in Luton" Proceeded with a litany of lies that the 6 hour delay was the fault of Air Traffic Control. and as they (ATC) were responsible, we are not entitled to any compensation.
He would not move from this position, despite the obvious fact there was firstly no gate crew, the cabin crew had to be changed and there was no ground crew.
The upshot was, we were offered no assistance and my wife, children, grandchildren and I abandoned to fend for ourselves.

One star is one star to many, and yes we will see about no compensation.

We want to report a RACIST incident with one of EasyJet airport staff (a short lady in dark skin) at the economy check-in help desk in North Terminal of London Gatwick Airport at around 6.40am GMT on 22 Jan 2023.

My wife and I were queuing to ask the help desk lady at that time. There were only 3 people there: the person who was asking in front of us + my wife and me. After the lady finished helping the guest in front of us. She saw my wife and me very clearly. She skipped us and ask how she could help the white lady who just came by. I did not want to judge her at that moment as I wanted to believe it was a careless mistake. After she finished helping the lade who came after us. She just ignored us. I was very angry, but I was still polite when I asked my questions.

I believe I should report this incident to EasyJet team as racist discrimination is intolerable. I believe EasyJet is a professional team to handle such issues properly and such employees are just minor.

Called customer service to get help with reschedule of a flight, I had half the information needed though unknown to me, the respondent was so impatient and rude, while I was trying to explain she just hung up😔😠. I guess it's why good companies get to loose patronage. Some staff are not just needed.

I flew on 22nd October to Geneva from London Luton. While waiting to board an Asian family was querying the baggage allowance. The lady attending to them was politely explaining to them that their bags were too big and there would be charges. Then an English lady who appeared to be a supervisor got involved. She shouted out loud to her assistant who was almost next to her that if these passengers are not prepared to pay for the baggage offload them right away from the flight. Loud enough so all your passengers could hear it. So rude... at the least she could have talked gently with the passengers with the baggage rather than shout an ORDER to her assistant who was a black lady. Totally disgusting way to deal with your passengers.

Due to fly out on December 20th, family of 2 adults and 3 children. Me and my wife are the main carers for my elderly mother. She has just been diagnosed with stage 4 cancer and requires x 6 chemo sessions for palliative chemo. I rang customer service to see if we could cancel the flights due to the extenuating circumstances or at least be offered vouchers so we could fly at another time. Got through to someone named Stephen. He showed little empathy for the situation and just kept citing the policies around no cancellation. I asked him to put me through to a manager and he simply cut me off. Rang again and got through to the same person, this time he put me on hold whilst I waited to speak to a manager, but then cut me off again whilst I was on hold to speak to a manager. Lack of empathy, no real desire to help and simply hide behind policies. I either try and rearrange my travel dates to next year but pay the extra along with fees, going into the hundreds or just cancel and get a refund of £184.00 instead of the £2094 we have paid. As other reviewers have stated, if you have an issue, don't expect anyone to support you with it. You will end up just being cut off and won't be provided with any real support. This will be the first and last time I book with easy jet, unless I get some support.

FOR THE LAST 2 MONTHS OR SO I HAVE BEEN TRYING TO BOOK A FLIGHT FROM MURCIA TO LONDON GATWICK USING MY VOUCHER WHICH EXPIRES 31st OF OCTOBER 2022..AFTER NUMEROUS EMAILS AND PHONE CALLS TO CUSTOMER SERVICE ALL OF WHICH WERE ANSWERED BY A DIFFERENT PERSON EACH TIME AND WHO PROMISED TO GET BACK TO ME I AM NO FURTHER FORWARD . THE PROBLEM IS THE CODEWORD WHICH EVERY PERSON I HAVE DEALT WITH SWEARS IS CORRECT DOES NOT WORK AND WILL NOT BE ACCEPTED WHEN ENTERED.
I TRY EVERY DAY WITH NO SUCCESS, THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO.
THAT IS NOT SATISFACTORY AND MEANS I WILL END UP WITH NO FLIGHT AND €375 WORSE OFF.
CAN ANYOF THE HIERARCHY HELP IF THEY SEE THIS .DOUBTFUL
FROM A VERY FRUSTRATED MICHAEL GRAHAM.

Just shocking customer service after EJ lost a valuable bag. No one interested or bothered. Worse than useless. No apology. Pathetic

As the CEO of a corporate your customer care policy leaves a lot to be desired

I am 60 year old with server arthritis of the knee joint, I can walk but have issue with stairs, I requested help to get on the aircraft I was completely refused by the ground staff because I never booked a wheel chair.

I can walk but stairs are an issue I struggled up and down while the staff watched

The flight to tenerife was slightly delayed I paid speedy boarding it was then a rush between none speed and speedy honestly it makes no difference it was a frenzy.

A Little more compassion and customer understand goes a long way

I’m sorry I have to do this - I usually praise people who have been exceptional, but I feel I have to complain about a member of your cabin crew who left me totally humiliated and upset on flight EZY1910. Gran Canaria to Manchester 20.25 Friday 23rd September.
Having boarded, before I had sat down in Row 1 I was told by Jason, cabin manager, that I needed to put bags etc in overhead locker which I was happy to do. I took my cardigan (to cover lap for warmth) and small pillow (for back relief on take off) and gave the bag to my husband. 5 minutes later he stopped the que boarding to accuse me of also having a plastic bag supposedly filled with things in. I assured him I didn’t, but he kept saying he’d seen one. I explained I only had my cushion and cardigan. I was absolutely humiliated as around this area people were seated and the people waiting to board were looking at me. Then a few minutes later (still when people were boarding) I was told I had to put my cardigan (which was on my lap) and small cushion in the overhead lockers for security. When I queried this he told me ‘ “there are plenty of seats at the back of the plane if I wanted to keep stuff by me.”

First of all, I should have been spoken to quietly when everyone had boarded, and secondly when has a cardigan and small cushion been classed as loose objects. Worse was being accused of something I hadn’t got (the plastic bag) which made me feel I was trying to hide something WHEN I WASNT.
I have never ever had such a humiliating and upsetting experience on a plane, so much so I don’t want to fly with EasyJet again,

Sent from my iPad

Cancelled Flight for 6days
France had an air traffic strike last Friday and yes of course flight was cancelled at 10 pm Spanish time even tho they went on strike at 6 am. I get they couldn't help this but delay for 6 DAYS and they rejected compensation, the strike was 24h, not 6 days. Emailed the CEO as this is not ok.

My Suitcase at Manchester Airport was labelled and sent on its way to Marrekesh with my name and also Postcode was imprinted on outside of suitcase , it did not arrive at Marrekesh airport after 2hrs of waiting ..they said it was still at Manchester Airport, probably arrive on the Monday ,halfway through my holiday.. no it never arrived.. no one took responsibility to look into it, customer services passed the buck to Marrekesh, Marrekesh customer services passed it back to Manchester, a claim was put to easy jet , my holiday ruined , having no clothes /sandals / washing items /towels etc.. it also contained my sons 50th birthday present and I was devastated…Merrekesh does not have European ladies clothes so l had to loan clothes of my family ..Easy jet have been Emailed 4 times with no answer , we have full proof it was labelled and put on conveyor belt , but they are not answering us ..
It is now 7 weeks on and nothing
Terrible customer care .. won’t be using them again .. there must have been cameras in both airports.. shocking ..should not be called EasyJet should be Easy For thieves..

I would give no stars! was diverted from Luton to Bristol on a return flight from Rhodes after being left on the plane in the hold que for one hour on the 30/07/22. Captain announces his sincere apologies and confirms we will be greeted by EasyJet representative at the arrival terminal at Bristol and transport will be ready to shuttle us back to Luton. We finally arrive at 4am very stressed and with very tied children to find we are stranded and after tracking down EasyJet’s supervisor at the airport she stated we need to make our own way back to Luton as only a few taxis where sorted out!! She was not interested in our awful situation at all! there was about a hundred people left stranded with small children tied and weiry. I finally paid for a taxi which cost £250!. Disgusting treatment form Easyjet to their passenger’s leaving them dumped at an airport hundred of miles from home. Certainly will not use them again. Watch out as they really don’t care about their customers.

We were to travel to Amsterdam from Belfast on 20/06/22 for a 3 night stay. The flight was cancelled after a delay but there was a lack of information and updates. We eventually got confirmation of the cancellation by email while at the airport. The reason was an alleged bird strike. We applied for a refund and compensation but are still waiting on them. The compensation claim decision date has passed but still no update. Contacted them and spoke to two representatives but of no help. Emailed them but got a standard useless response stating my holiday was cancelled. I am already well aware of that!!.

My family wasn’t allowed boarding due to a stopover in UK as we didn’t fill in the passenger locater form - even if it wasn’t required by the UK government.
A clear mistake from their side, but they refuse admitting it.
Very poor policy and poor customer service!
Don’t travel with this dishonest company!!

Horrendous, words cannot describe how terrible theservice or lack of it was. Told lie after lie by staff at the aiprort and as for the unhelp line never have I met such a bunch of corrupt liars. They should lose their licence.

Flew from Bristol Airport no problem with my hand luggage when coming back from gran canaria they told us the hand luggage was to big and so charged us 58 euros for the 2 bags which funny enough were ok to go as hand luggage I think this is a scam a way of taking money from you and you have no way of sorting this at the airport will not use again a joke I wonder how many people this is done to cos wat a moneymaker

Arrived at Gatwick, Waited in the line for 2 hours, Its all Automated baggage handling Why most of the time the automatic handling machines broke down, passengers having to join another line. 50% at one end not being used at all. No staff. They keep going on about staff shortage, but its automated. Flight cancelled on the way home, The Easy Jet app was not responsive. Would not recognise passwords, Had to try to reset the password several times. Got in the app after 2 hours trying. Changed the flight to the next day. Put in the EC261 flight cancellation and expenses form .after 6 weeks the expenses have been agreed but not yet paid. But nothing about the 800 Euros compensation we are owed by EU law . Cant contact anyone, no one answers emails, just we will get back in the the next 28 days.AVOID THIS COMPANY AT ALL COSTS. IF YOU ARE HAVING TROUBLE WITH REFUNDS , DO A CHARGE BACK ON YOUR CREDIT OR DEBIT CARD.