Our travel consultant assisted wonderfully in the arrangement of our Fijian getway to 'The Naviti Resort'. With 4 adults and 4 young teenage kids, arranging Interconnecting rooms at 'The Naviti R... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The entire package was exactly as advertised. Travel Online were so easy to deal and communicate with throughout the whole process. The staff were so helpful when we had a slight problem the morning w... See more
Company replied
Communication was amazing, very helpful when I had a question. All transfers and planning was well organised, i didnt have to worry about a thing. Smooth booking service and we had a wonderful troub... See more
Company replied
TravelOnline is without question the most ideal company to book your travel with! From start to finish the experience is seamless with great communication the whole way! Our recent trip to Nusa Dua wa... See more
Company replied
Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
4.8
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
a great experience
this is the first time we booked online and were a little sceptical at first but Travelonline made everything easy and we were informed at every step along the way which made our holiday go stress free i would recommend this company to my family and friends
2 November 2016
Unprompted review
Reply from TravelOnline
Hi Peter, Thank you so much for your kind feedback. We pride ourselves on our competitive online pricing, backed up by our friendly personal service and we're so pleased to hear that you are happy with your first experience booking online. We look forward to helping you book your next holiday.
Please be careful
They will try to rip you off by putting the price up after they say that the room you requested is not available ( you will have to wait 24 hrs for that).
Please be aware of this dodgy business they are buying positive reviews to get some customers, their Facebook page doesn't have reviews and their posts don't get more than 5 likes. They delete all negative comments as well.
21 October 2016
Unprompted review
Reply from TravelOnline
Hi Dasha, We are usually able to confirm the hotel and room type that you request immediately, however the hotel in question requires us to reconfirm availability with them prior to final confirmation with our clients.
Our systems immediately sent your booking request to the hotel but unfortunately they had sold the last room of this type prior to the request being processed. However they advised us they could offer a higher room category as an alternative.
We sincerely apologise for any inconvenience this may have caused you.
We’ve taken your feedback on board and will continue to improve our processes in order to provide the best experience for our customers.
amazing
they helped with everything on my trip so it would go perfectly. No task was big or small.
9 October 2016
Unprompted review
Reply from TravelOnline
Hi Ally, Thanks so much for the kind feedback. It's our mission to find you a great holiday for a great price and ensure the whole process from booking to travelling runs smoothly. We're so pleased to hear that your experience with us was everything you had hoped.
Excellent Service
We received excellent service with booking our holiday.
3 October 2016
Unprompted review
I always book through Travel Online for the best prices and absolute reliablility
I have used Travel Online 3 or 4 times now, and have never had any problems. They provide prompt, reliable and cost effective services. I would recommend them to my family and friends.
28 September 2016
Unprompted review
Reply from TravelOnline
Hi Anne-Maree, Thanks so much for your kind feedback. We're so pleased to hear that you've enjoyed booking your trips us and we look forward to helping you book your next holiday.
Easy, personable and helpful
Easy and friendly team to deal with, seeking alternative options when our original booking was not available. Great communication and a quick turnaround add to a highly recommended service.
27 September 2016
Unprompted review
Reply from TravelOnline
Hi Steve, Thanks so much for your kind feedback. We're really pleased to hear that you enjoyed booking your trip us and we look forward to helping you with your next holiday.
Travelonline
Fantastic service that made booking our holiday so simple and very cheap!
8 September 2016
Unprompted review
Fantastic and friendly service.
Our holiday was awesome with nil issues fro Travel online. The only problem I had was with things I booked myself with out Travelonlines help.
I should have booked the whole thing through them. The tour were better then I expected. Thank you Travel Online.
31 August 2016
Unprompted review
Fantastic
1st time using travelonline and won't be the last . Such friendly and quick service , nothing was a problem & all my questions or emails were answered very quickly , thanks to Lisa our Travelonline consultant .
31 August 2016
Unprompted review
Just returned from another wonderful break in Fiji
We have used TravelOnline for our last 4 overseas holidays and have not had one hassle with any aspect of the trips. All flights, transfers and accommodation elements have gone exactly as planned. We will always use them in the future.
17 August 2016
Unprompted review
Extremely helpful and professional
Holiday was booked without any problems and all my questions were answered promptly and professionally. Would happily use again.
2 August 2016
Unprompted review
Exceeded all expectations!
TravelOnline exceeded all my expectations always very prompt and detailed with all responses and nothing was too much trouble. Highly Recommend!
30 July 2016
Unprompted review
Great and reliability, thank you Travel Online
Thank you to all at travel online, we had a great holiday. You made our travel easy and enjoyable. Totally reliable and easy to have any of our questions answered prior to travel. Love that we could contact you by phone and not just email. Would recommend Travel Online to everyone.
30 July 2016
Unprompted review
Exeptional communication and service
Travel Online is great value for money and their service is second to none.
25 July 2016
Unprompted review
Thank you for providing us with a prompt, excellent customer service with great attention.
We received an excellent service from TravelOnline team. After initially booking our travel on line, I contacted them few times with number of questions and requests and each time I received prompt reply with great attention. Thank you for great customer service. We will get in touch with TravelOnline again for our next family holiday.
Perera Family
NSW 2077
25 July 2016
Unprompted review
Another awesome holiday booked through travelonline
We've used travelonline.com numerous times over the past few years and have always been happy with the service and the competitive pricing. The bonus inclusions are another great selling point. Thanks travelonline.com, we'll see you again next time we travel.
21 July 2016
Unprompted review
Easy and friendly with the best deals.
One of the easiest bookings for travel I have made. Everything was seamless and the service from Michelle was first rate. No oversized companies to deal with and get lost in their maze just simple, uncomplicated good service!
4 July 2016
Unprompted review
Easy, no hassles
Very easy to get a quote and book online. The prices are great. The holiday was hassle free and worry free.
1 July 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.