TravelOnline Reviews 

I booked a trip via travel online which I had to cancel due to travel ban in Australia. The hotel confirmed free cancellation and advised travel online had not paid them. Travel online cashed in and refused to provide a cash refund, providing voucher only. They went as far as first to lie about hotels/flights not having provided a refund but when I shared the email they changed their tune. Its very unlikely the company will survive so I can only assume it is to pay CEO and leader bonus as they would be getting job keeper to pay their staff. Do not use as they will screw you over to their benefit

I had a holiday booked to Hayman Island for myself and my 2 children. This was a once in a lifetime trip, as we were celebrating my 50 th Birthday and my sons 18th Birthday. It was a $14,000 holiday. Due to the Corona Virus we obviously couldn’t go. Travel online will not refund. I have one year to rebook, or I’ll lose the money. I am disappointed. The communication was so poor. Why shouldn’t I get a refund??? Other travel agents are offering refunds. This company will never get my business again. Never use Travel online.

I booked with Travelonline to Vanuatu for May 4th 2020, The Corona Virus hit and all travel was cancelled. This rip off company will not refund. The credit they offered was supposed to be for 12 months. When I checked the paperwork, flights were only good until January 2021 and accomodation was to the end of April 2021.
These thieving #$@$@$$@$ will not answer there phones, will not respond to emails anymore.
DO NOT book anything with this living thieving company
Regards
John Anderson
Sydney

Jetstar refunded my flights in full because of the Corona Virus and they cancelled my flights but Travelonline will not refund me only offering a credit online which is not suitable for my circumstances. I was traveling with my infant Grandson who I foster through DCP and 2 other people on the booking who was coming to help and the chances of us all booking together are very slim. I have been informed by DCP that I will not be able to travel overseas for some time with my infant grandson. I spent 3 hours trying to get through to Jetstar and they agreed to give me a full refund and not a credit voucher. However Travelonline have now said they will not pass the refund on to me instead offering credit on file ??? What gives them the right to keep my refund.. Very disappointed and I will never book with them again..

Excellent service and I was a bit concerned as we had never changed GBP to Euros online before but no need to worry. Transferred the GBP and next morning the exchange was done and posted received the following day by Royal Mail Special Delivery. Excellent contact information at each stage both from COG and Royal Mail, will definitely use again and highly recommend their services to anybody.
They gave us 6 cent to the pound more than the local Tesco currency branch and we did a large sum of GBP to Euros so it made quite a difference.

Worst travel website. Charged me $15 extra for booking my train ticket from Melbourne to Sydney. The official NSW website shows the price of ticket as $65 but travelonline.com showed the pirce for the same ticket as $79. Will never use this website again. Such a rip-off

Have booked packages with TravelOnline to Bali, Penang & just recently
to Phuket/Singapore. I find the deals they offer are excellent value for money & always have extras like free tours & airport return pickups etc.
thrown in free. We're fussy bookers because we like to eke out the most out of our trips & although I'm not trying to encourage everyone to drive these people crazy, I do tend to change my mind a few times after getting quotes sent to me & they happily comply with requested info. & new quotes until I'm happy. I couldn't fault them & would highly recommend them (especially after some not so great experiences with other online sites).

I booked with Holly travel consultant couldn't have been more helpful prompt service, emailed the hotel as I requested a particular room and it was all done without any hassle and when I got to the hotel we got the room we requested. I have since booked another holiday with Holly would highly recommend Travel online Excellent.

Great experience I had with a memorable tour to Egypt. Great service. Will come again. Hope to make a great tour again. 5 stars!!!

I booked a Sunset Deluxe Pool access Room at The Graceland Resort in Phuket, with TravelOnline. It all seemed to go through until i received a call the following morning to inform me verbally, that only the Deluxe pool access room in the Graceland wing (Which is considerably older) not the Sunset wing was available. I was told that i was required to book it on line and that she was unable to make the booking, I immediately booked the room that once again I was told verbally was available, it all went through yet again, until I received an email an hour later, thats right ONE HOUR LATER!! stating that they had attempted to call me... Funny, as I didn't have a missed call... The email informed me that they were sorry this room was sold out, alternatively they have a POOL VIEW room available, If I book this room tomorrow morning they could have me in a broom closet!
My mother was booked into a deluxe room... I have since cancelled her room with the hotel and its cost me over $400.
If you don't have the software to show potential holidayers that your rooms are not available, you have no right claiming that you are experts at anything!!!!

TravelOnline have been my family's preferred travel consultants for 2 holiday trips to Bali, best advice, prices & services. They make it easy & stress free, you go and have a great holiday, they take of the rest, rooms, transfers, whatever you need, they can assist. I highly recommend them to all travelers who require assistance in organising personal travel plans

The consultants with travel online were extremely helpful and responsive. They were able to get us a booking at short notice for a sought after location during school holidays. Every other search I did came up with no availability. Great value as well. I would recommend this service to everyone.

So easy to use you can get many quotes change dates accommodation ect and then confirm when your ready. No Credit card fees. Good prompt service.

Best price on our holiday with bonus included loved that our location Musket Cove Resort in Mamanuca Island Malolo Lai Lai Island. Would definitely use this travel agent again

Easy bookings / friendly, helpful staff / best packages online / only asks for small deposit and gives you time to pay holiday off before departure. No problems during holidays, all booked as promised. Will book through here again!

Brilliant service, everything that was organised for us went like clockwork, the team was great and communication was good even with the major time difference. Thoroughly recommend if you are planning trips or excursions. A+

Our Consultant Clare was fantastic! They delivered on there promise,
"A hassle free holiday" THANKYOU!!

I have used Travelonline twice now, first to organise our honeymoon to Fiji, and secondly when I needed to get home to visit my terminally ill mother.
They quoted both trips, without any pressure to purchase, unlike the other companys we tried, with all quotes being within a few dollars of each other.
We have just returned from our Fiji honeymoon, everything went to plan as Travelonline indicated it would, a wonderful holiday.
But the standout for me was when I had to extend the trip home to Mum, it was all changed over the phone in a matter of minutes with no complaints, leaving me free to organise other things. Other members of our family use Travelonline, and can not speak highly enough of them.

this is the first time we booked online and were a little sceptical at first but Travelonline made everything easy and we were informed at every step along the way which made our holiday go stress free i would recommend this company to my family and friends