The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... See more
Company replied
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The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... See more
Company replied
Everything was great except for two things: 1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide tw... See more
Extremely user friendly experience. Train passes through some of the scenic landscapes of the Georgia. We travel at upper and lower deck of economy class, seats were comfortable. There is a bar... See more
Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use. No problem about ticket changing process. Very... See more
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
5, Petre Kavtaradze St, 0186, Tbilisi, Georgia
Replied to 57% of negative reviews
Typically replies within 1 week
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they made me pay TWICE AS MUCH because i didnt had my ID with me. Even tho i showed them my ID picture they refused to let me in and literally made me pay 68GEL even tho i had paid already for the ticket. Staff was soooooo not helpful, very rude and literally didnt gave any shit, they wanted to just get rid of you. Turns out if i had bought a new ticket in the cash register could have been less but no one told us. Got charged twice. As a georgia citizen its very disappointing and im never stepping my foot in this shithole again. ფუ სრული სიღორე 🤮

Reply from TRE.GE
Easy and fast process, available options also easy to understand and to book.
Service always on time, friendly,and helpful crew, clean carriages.
There is wifi which is never working. Please improve it.
Train from Tbilisi to batumi departed on time, boarding was efficient and easy. Especially the SMS text reminder for train was very good.
Always very easy to book online and ride. The trains run very well and I like being able to simply show my ticket on my phone.
Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use.
No problem about ticket changing process.
Very friendly team.
Answering emails quickly and professionally.
Never any problem during buying process.
The best of luck to your best service and the team!
would be nice will more comfortable chairs :)
We tried to book two tickets from Tbilisi to Batumi. It is such a gamble to get a ticket a few days before the day of travel. You end up booking refundable tickets in the hope that later some other person cancels their tickets in order to book new tickets and cancel the old ones. It a like an online Basar.
Nice is the reservation option for tickets. As soon as you selected the ticket it stays in your basket for 10 min.
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