Treehouse Online Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and understanding of the team, even with ordering mistakes. Many people found the ordering process straightforward and easy, appreciating clear communication and updates. Products are frequently noted as very high quality, meeting professional standards. Consumers also consistently highlight the delivery service, describing it as quick, fast, and prompt, with items often arriving swiftly and well-packaged. People are delighted with the overall process, finding products exactly as described and often at good prices. This efficiency from dispatch to delivery contributes to a highly recommended shopping experience, leading many to use the company again.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality and accuracy of orders, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and fantastic.... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Quality

People report positive experiences with quality, consistently describing items as high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two pairs of medium aubrion summer team riding tights moss colour. Full seat is sticky enough for extra security in the saddle .. but not so sticky that your leather saddle gets ruined. Great... See more

Company replied

Rated 5 out of 5 stars

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more

Company replied

Rated 5 out of 5 stars

You were super helpful and saved me from ordering the wrong size! The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with

Company replied

Rated 5 out of 5 stars

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available a... See more


Company details

  1. #8 of 22 best companies in Equestrian Shop

Information provided by various external sources

A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(214)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service again from Treehouse

Great service again from Treehouse.
Very helpful and quality goods.

27 May 2025
Treehouse Online logo

Reply from Treehouse Online

Hi, thank you, its great to hear that our efforts are appreciated, the treehouse team

Rated 5 out of 5 stars

Air jacket dilemmas!

I attended Badminton at the weekend with my daughter Maisey who is supported by Treehouse. We wanted to buy an air jacket. Although the stand was very busy, the staff were all really helpful and knowledgable and gave us plenty of time to try on various options of air jackets & body protectors and explained everything we needed to know about them. With a show offer on the Helite air canister jacket we both opted for one of these along with an extra couple of canisters. Thank you Treehouse.

28 April 2025
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Reply from Treehouse Online

Hi Jo and Maisy, thank you so much for your gorgeous message, very much appreciated and lovely to see you xx

Rated 5 out of 5 stars

Fantastic service

Fantastic service - second time I’ve used Treehouse and both times have been great. Royal Mail were a bit slow in delivering (not Treehouse fault), but when I called Treehouse they couldn’t be more helpful and Theresa kindly chased up the delivery and kept me informed. Wouldn’t hesitate to use them again in the future.

25 April 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your wonderful review, very much appreciated, with thanks The Treehouse Team x

Rated 5 out of 5 stars

Positive Experience

Customer service were very helpful with a query I had about my order. Delivery was prompt and overall very pleased with my order.

29 April 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for your great review, it means a lot to us and is much appreciated, thankyou

Rated 5 out of 5 stars

Treehouse is always extremely helpful…

Treehouse is always extremely helpful and responsive. Thank you for the speedy turnaround, the horses will appreciate their new fly rug and mask arriving so quickly! 🙌

22 April 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for your lovey review, it is very much appreciated, with thanks The Treehouse Team xx

Rated 5 out of 5 stars

Wonderful company with excellent…

Wonderful company with excellent customer service. Bought the wrong size bridle but Theresa was brilliant in helping us to exchange for an alternative. It was our mistake but Theresa couldn’t have been more helpful. Will definitely be using Tree House Sporting Colours again.

5 April 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi, thankyou for your great message, we really appreciate it, thanks x

Rated 5 out of 5 stars

I love Treehouse Sporting Colours.

I love Treehouse Sporting. They always have what I need. The prices are great and delivery is always super fast.

31 March 2025
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Reply from Treehouse Online

Hi many thanks for your wonderful review, it means a lot to us , thankyou x

Rated 5 out of 5 stars

Quick delivery

Quick delivery, hassle free, good range of products.

29 March 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thanks for the great review, much appreciated xx

Rated 5 out of 5 stars

Tip top Treehouse.👌

Top Class service as always from Treehouse and Theresa.
Super fast and really helpful in every aspect when needing new racing gear ASAP. A brilliant company who aim to please and are super reliable.

10 April 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi Darren , many thanks for your super comments, much appreciated x

Rated 5 out of 5 stars

Professional personalised products

Professional personalised products, Theresa and the team made the process of choosing hats to be correctly fitted very easy.
I've recommended to several other practices and would highly recommend.
We'll be back in the future with repeat business.

10 April 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi, the hat silks looked great, thanks so much for your order x

Rated 5 out of 5 stars

Custom Made Hat Silk

I ordered a custom made hat silk but emailed Theresa with some questions before placing my order. She was extremely helpful and went above and beyond to make sure that the silk was exactly what I wanted. I can’t recommend Theresa and Treehouse more highly and I love my new hat silk.

10 February 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi Emma, thanks for your fab message, so glad you like the bespoke silk, have a brilliant season with your new silk, best wishes The Treehouse Team xx

Rated 5 out of 5 stars

Would 100% recommend

I felt listened to and didn’t feel rushed, they were so patient with me buying a new back protector and air jacket. My baby mare has come out feeling amazing since, today we tackled her fear of ditches and next week we are off to our first event of this season.! A lot of our confidence I am putting down to them- knowing that I am properly protected. Thank you!

27 March 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi, thankyou so much for your fantastic review - very much appreciated and we are so pleased to hear you had such a great schooling session. Wishing you a great event next week and good luck for the season, with thanks Theresa and The Treehouse Team x

Rated 5 out of 5 stars

apsolutly incredible

apsolutly incredible

31 March 2025
Treehouse Online logo

Reply from Treehouse Online

Hi, many thanks for your great review, it is much appreciated, x

Rated 5 out of 5 stars

Great personal service

Great personal service, quick dispatch, lovely products.

1 April 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi thanks or your lovely review, it means a lot x

Rated 5 out of 5 stars

Pretty spot on a little expensive to be…

Pretty spot on a little expensive to be honest for the cheap fabric but still it’s good and the shipping price for this little package was out of control I must say.

27 March 2025
Treehouse Online logo

Reply from Treehouse Online

Hi many thanks for your 5star review, it means a lot to us, thankyou, x

Rated 5 out of 5 stars

Custom made hat silk

Custom made hat silk, Really easy to order online. Kept informed of delivery which was nice and delivered before estimated date. One well made hat silk arrived for my daughter who loved it. Slightly more expensive than other xc makes, but the quality is fantastic.

27 March 2025
Treehouse Online logo

Reply from Treehouse Online

Hi , thankyou for your lovely message, it is much appreciated - thankyou so much x

Rated 1 out of 5 stars

I haven't received the item ordered…

I haven't received the item ordered despite ordering over a week ago.

26 March 2025
Treehouse Online logo

Reply from Treehouse Online

Hi I am so sorry to read this review about this problem late this evening, We will chase up with Royalmail 1st thing in the morning and see why the delay has happened and to put a search out into the royalmail depot. As a small company a situation like this and a one star review has a very bad impact for us, our sincere apologies for this problem and it will be resolved asap. Kind regards Theresa,

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