The overall experience was great. Easy ordering, shipping was fast. I was very impressed with membership sign up and the follow up paperwork. I am going to become a life members.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heres' the stuff: 1. Offered an unusual item I liked (Federation keychain) 2. Reasonably priced. 3. Easy to order - good website arrangement. 4. Lots of communication - ordered, shipped, on the w... See more
Company replied
If you’re a Star Trek fan from Ohio or afar, get yourself to Federation Headquarters for sci-fi fun! You won’t be able to resist taking a picture in the coveted captain’s chair! Their selection of Sta... See more
Company replied
Shirts were great! Everything I’ve gotten fromthe Federation has been great quality. one star less was just because the shipment was in two parts, and no information on the rest of my shipment was g... See more
Company replied
Company details
Written by the company
The Federation is a 501(c)3 non-profit organization focused on a brighter future by helping those in need today. Designed and implemented with the help of Gene Roddenberry, The Federation leads the way in real-life real-world adventure. Federation chapters around the world focus on helping those in need in their corners of the globe. At times of disaster, we coordinate our assets to dispatch volunteers, aid, supplies and funds to the victims.
Contact info
4314 Milan Road, Suite 110, 44870, Sandusky, United States
- 877-365-8735
- info@trekfederation.com
- trekfederation.com
4.7
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Federation
Thank you, sir. You are a man of great quality...not to mention great taste.
-Cyrano
I would do business again without reservation
The items were aesthetically and exactly as I purported they would be. Patches and lapel pins always enamored me.
13 June 2025
Reply from The Federation
Thank you!
Amazing finds and amazing merchandise!
Every time I go to the Sandusky mall I love going to the store. They have merchandise from all Star Trek’s shows. They also have show items that are not for sale, but you can look at them. I was able to find some things that I liked and the person that was working. It was a very kind person.
30 May 2025
Reply from The Federation
You're awesome, Charmise!
Conversation will Russ is always a…
Conversation will Russ is always a treat. The store consistently looks amazing. The inventory is always fresh and organized. What is not to love about shopping The Federation and helping those in need at the same time.
22 May 2025
Reply from The Federation
Aww, shucks. Thanks so much!
Reply from The Federation
❤️
A great shop for all Trekkies
A great shop for all Trekkies. Was nice to chat with Russ about Star Trek and how it all started. He tried (and made) as much as possible come true.
I will come back.
5 April 2025
Reply from The Federation
It was awesome to meet you. I'm glad you had a chance to beam in and chat.
The store is incredible and I found…
The store is incredible and I found items for myself and gifts for family
18 March 2025
Reply from The Federation
Thanks for beaming in. We hope to see you again soon!
It has been very easy to get thing done…
It has been very easy to get thing done with out running in to problems it was easy.
4 March 2025
Reply from The Federation
Thanks Jeffrey!
The only issue I had i think the ship…
The only issue I had i think the ship in was too slow. Everything else was great.
3 March 2025
Reply from The Federation
Thanks for the 'great.' With the free shipping on your order, we compared shipping times and found that all were the same 3-day delivery time.
Prompt service
The company did a wonderful job in dealing with my order. I placed the wrong shipping address on my order. I emailed them and with a quick response it was corrected. Such a pleasure to order from them.
30 November 2024
Reply from The Federation
Aww. Thanks so much! You're making us blush. :)
Gift order canceled
12.3.24//1703hrs
Ordered and paid for a Star Trek Phaser on 11.26.24,
it was confirmed with a delivery date. On 11.29.24
Federation canceled the order with an explanation
of 'out of stock' (website showed 'in stock' at the
time of purchase), no offer to replace or place on
back order; but, to their credit, did give an immediate
refund. The item was a Christmas gift for my grand
niece.
26 November 2024
Reply from The Federation
I'm so sorry about that. We couldn't offer a replacement or back order because the item is no longer being manufactured.
Had exactly what I was looking for
Had exactly what I was looking for, made ordering easy, fast postage. Very happy
10 October 2024
Reply from The Federation
Thank you, Linda. We think you're awesome, too.
Federation Headquarters Rocks
Federation Headquarters is always a great experience. The few time I have been in the store I have found a few trinkets I just had to have. You can always have a great Star Trek conversation with Russ.
19 September 2024
Reply from The Federation
Awww....thanks Cindy. You're the best!
Shirts were great
Shirts were great! Everything I’ve gotten fromthe Federation has been great quality.
one star less was just because the shipment was in two parts, and no information on the rest of my shipment was given- an update on the remainder of the shipment would be helpful.
11 September 2024
Reply from The Federation
I apologize for the lack of communication. I usually send a note with the part that I ship.
Mary is awesome!
Mary is awesome, funny, helpful, and so welcoming! This is a must visit place for any and all Star Trek fans! I can't wait to see the Enterprise model restored and flying above the center of the HQ!
8 September 2024
Reply from The Federation
Thanks Dan! Mary IS awesome. We love having her on our team.
They have the best stuff on the planet
They have the best stuff on the planet, probably in the entire Alpha Quadrant, and the profits go to The Federation charity. Russ & team put the “prosper” in Live Long &…
31 August 2024
Reply from The Federation
We agree. Thank you!
If you’re a Star Trek fan from Ohio or…
If you’re a Star Trek fan from Ohio or afar, get yourself to Federation Headquarters for sci-fi fun! You won’t be able to resist taking a picture in the coveted captain’s chair! Their selection of Star Trek merchandise was incredible. I didn’t even know where to begin when I walked into the store! As for the Federation itself, their volunteers have done a marvelous job managing the place for so many years. I recommend joining a Federation chapter and volunteering at the store if you’re local!
22 July 2024
Reply from The Federation
Wow! Thanks for the awesome review, Vince!
Fast delivery and excellent condition!
The item arrived on time very quickly and in great condition.
5 August 2024
Reply from The Federation
Thanks for the kind words and nice rating, David! You're awesome, too!
Reply from The Federation
Absolutely!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.