I am extremely disappointed with Triple-A. First of all, their verification form simply doesn't work. It is impossible to upload the required documents, which blocks the entire process from the star... See more
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See what reviewers are saying
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
My experience with Triple A has been nothing shot of blissful. These guys treat their customers like their very own family, responding to all my request in the most polite of manners. They clear my c... See more
Company replied
I was unable to receive my refund for a long time because the OTP code that was sent to me kept being incorrect. Unfortunately, there seem to be multiple issues with the company’s service system. T... See more
Company replied
Company details
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OTP CODE
I was unable to receive my refund for a long time because the OTP code that was sent to me kept being incorrect. Unfortunately, there seem to be multiple issues with the company’s service system.
Thank you, everything worked out. It turned out to be a temporary bug. Everything is now resolved. Thank you.
13 March 2026
Unprompted review
Reply from Triple-A
Hi IlIA S
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
horrible
bought something on g2a, money gone, got my refund but they took 30% of it, wow great company
12 March 2026
Unprompted review
Reply from Triple-A
Hi janx,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Our team is happy to assist with further verification. Please contact us at support@triple-a.io and include your transaction details so we can locate your case and guide you through the next steps.
We appreciate your patience and look forward to helping resolve this matter.
I have paid around 78usdt using bsc…
I have paid around 78usdt using bsc network while it supposed to be using ETH, the another I paid wasn't accepted or refunded yet 😞
1 March 2026
Reply from Triple-A
Hi Khaled,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
It appears that you have transacted on the network, which Triple-A does not support at the moment. You may find our dedicated FAQ page for further reference on the supported networks: https://support.triple-a.io/knowledge/what-networks-does-triple-a-support
Our team is happy to assist with further verification. Please contact us at support@triple-a.io and include your transaction details so we can locate your case and guide you through the next steps.
We appreciate your patience and look forward to helping resolve this matter.
Retracted Promises and Withheld Funds: Unreliable Payment Processor
I had a failed $44 transaction on Polygon in January 2026. The funds reached Triple-A's wallet, but no service was rendered to the merchant (Lootbar).
On Feb 11, Triple-A’s support officially confirmed receipt and promised a "gesture of goodwill" refund within 5 business days. They explicitly asked ONLY for a wallet address and a screenshot, which I provided immediately. There was zero mention of KYC/POI.
a week later, they completely reversed their own written agreement. They retroactively demanded a full passport/ID (POI) for a simple "Return-to-Source" reversal. Making unconditional commitments in writing, only to backtrack and hold funds hostage behind sudden, excessive compliance hurdles for a micro-transaction, is highly unprofessional.
This contradicts standard industry practices for returning unapplied funds. Triple-A does not honor its own written word. I will be forwarding this documented breach of a written settlement to the MAS (Monetary Authority of Singapore). Avoid this processor.
Their actions violate basic trust and MAS/FATF guidelines. I have full time-stamped screenshots and email correspondence proving the Feb 11 agreement and the subsequent breach. I am ready to provide these documents directly to Trustpilot support or the MAS for verification if needed
18 February 2026
Unprompted review
Reply from Triple-A
Hi Mo ib,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
From our review, the transaction appears to have been initiated as in a different token that our platform does not currently support. In cases where the received asset differs from the supported token, the payment unfortunately cannot be processed as intended.
Our team has been in touch with you regarding your case and is happy to assist in reviewing and resolving the matter.
We appreciate your patience and look forward to helping resolve this matter.
Triple A blocked my payment account for no reason
I have been having issues withdrawing my money from G2G due to Triple A blocking my payment account for no reason at all even tho I have been using the service for more than a year now with no issues and no reason for them to do this
their support has been no help at all and they just give automated responses instead of solving the issues or stating the reason for blocking me
2 March 2026
Unprompted review
Reply from Triple-A
Hi Moe
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
HONESTLY SPEAKING
It’s one of the best platforms to purchase socials from, and their support is very active and responsive.
1 March 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Thanks for your great support and…
Thanks for your great support and refunding my money.
9 February 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Blocking funds without explanation
I am writing this review because TripleA has blocked my crypto account for absolutely no reason. I am a seller on G2G trying to withdraw my earnings to my wallet. I have done nothing unusual and followed all protocols.
Now, my funds are stuck because TripleA decided to block me without providing any evidence of wrongdoing or a way to resolve it. Their support is offers no transparency. It is unacceptable for a payment provider to hold user funds hostage like this.
12 February 2026
Unprompted review
Reply from Triple-A
Dear Customer,
As a licensed payment service provider, we are obligated to comply with the applicable regulatory requirements that govern our operations.
We seek your kind understanding in this matter.
Should you have any questions, please do not hesitate to reach out.
took my money without confirming the…
took my money without confirming the order due to an "payment issue"
10 February 2026
Unprompted review
Reply from Triple-A
Hi MJ
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Triple-A refuses to refund money that's in their wallet for services not rendered
Sent ETH to Triple-A's wallet for a Farfetch.com purchase. Due to a network selection error, their system didn't detect the payment sent and no order was created.
I proceeded to pay the order via credit card instead and the order is complete.
I requested a refund since the funds are in their wallet and no service was rendered.
Triple-A refused simply stating they do not support and they cannot proceed with operations on those funds and that's it.
The funds are sitting in their wallet address - confirmed on the blockchain. Accessing them requires only a simple 2-min configuration that any crypto payment processor should be able to handle.
Despite multiple refund requests and emails sent, even providing technical instructions, Triple-A is keeping customer funds rather than making a basic effort to return them.
Bottom line: if you ever make an error using Triple-A's crypto payments, they may simply keep your money. Proceed with caution.
Will update this review if they do refund the money.
29 January 2026
Unprompted review
Reply from Triple-A
Hi MJ
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Super super slow response
Super super slow response, non responsive, especially when timing matters in transactions.
Please make sure that customer responds in a timely manner, within 24 hours.
29 January 2026
Unprompted review
Reply from Triple-A
Hi george
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Too much fee without any prior notice or warning
I requested my payment withdrawal from G2G through Triple-A. They took an excessive amount of fees for my withdrawal without any notice, nor was there any warning before making my withdrawal from G2G or Triple-A.
19 January 2026
Unprompted review
Reply from Triple-A
Hi Bonfire
We're sorry to hear about your experience and understand how frustrating this must be.
We understand your concern regarding the fees applied to your transaction. We recommend reaching out to the merchant G2G directly for a detailed breakdown or clarification of these charges.
Thank you for your understanding.
Professional and effective support
I had a very positive experience with Triple-A support.
Despite the complexity of my case, the team handled it professionally and patiently.
I would especially like to thank Valentin Atger for his clear communication, responsiveness, and willingness to find a fair solution. The issue was resolved successfully, and the funds were returned.
Overall, the support process was transparent and well managed.
Thank you for your assistance.
14 January 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Excellent 👌👌👌👍👍
1 January 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Not professional at all.
1 January 2026
Reply from Triple-A
Hi there,
We’ve checked your case and have already processed the refund. If you need any further assistance, please reach out to support@triple-a.io. We’ll be happy to help. Thank you.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
Scammed By Tripe-A
I was naive to send money to triple a without reading reviews.
After sending them the exact amount of crypto to their address, the falsely claim that is an issue with the payment.
I lost my crypto and triple A don't want to complete my order or refund the coins.
We must all go to the police and raport these thiefs. It seems that all positive reviews are invited by them and most probably not real.
Raport their website to the police if you sent crypto to them.
If you didn't sent, NEVER send crypto to them!
7 January 2026
Unprompted review
Reply from Triple-A
Hi Shanto
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Hi A
Your transaction could not be processed at this time.
While there may be various reasons for this, we at Triple-A, the payment gateway facilitating this transaction, have already initiated a refund of your payment. According to our system, the refund has been claimed successfully.
Thank you for your understanding. If you have any questions or need assistance in the meantime, do reach out.
This is a scam
What the hell is this? I paid to their payment gateway and after confirmation, the transaction failed and they scammed money and I can't do anything about it! Please do not fall for this fraud scam ass company!
1 January 2026
Unprompted review
Reply from Triple-A
Hi Pulsive
We're sorry to hear about your experience and understand how frustrating this must be.
While there may be various reasons for the transaction to not be processed, our team conducts necessary checks to proceed with the refund.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
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