The Tropco Reviews 

428
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After making a 4 hour round trip to buy six Violet Smudge Corys, I got home to find that there was a rogue Julii Cory amongst them! I emailed the Sales team and after explaining the situation and m... See more

Rated 3 out of 5 stars

I recently brought the fishes for my community fish tank, I ordered some kuli loaches and red rainbow fish. But really disappointed with the purchase, I have never found fishes that small size... See more

Rated 5 out of 5 stars

Easily the best online shop to buy fish from. If I've ever had a problem it's dealt with more than fairly, but it's very rare to have any doas from them anyway. If there's an issue with any fish prior... See more

Rated 5 out of 5 stars

My go to company for buying fish these days. Haven't had a sick fish so far, all thriving after over 12 months of using Tropco - further to packing well and sending out well quarantined, healthy fish... See more

Company details

  1. Animals & Pets

Information provided by various external sources

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

428 reviews

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No recent history of asking for reviews

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4.5

All reviews

(428)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Healthy fish, safely delivered

I used TropCo for the first time to buy fish adn plants having been disappointed with the selections at my local aquarium shops. Ordering was easy and the courier company provided updates and delivered on time. The fish were well packaged and arrived packaged in strong bags with plenty of brown papaer and heat pads. When I released the fish they all perked up and showed their colours and nearly a week later they are all doing well. I emailed them with a question and they quickly replied so I will use them again.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely spot on company

Absolutely spot on company. Recently set my aquarium up again and they came highly recommended. I've bought fish, plants and other bits from there without any problem. A great team, working hard and very helpful. It's only a few miles from me as well. Couldn't ask for more. I'll be returning all the time. Thoroughly recommend them 👏🏻👏🏻👏🏻

23 August 2023
Unprompted review
Rated 4 out of 5 stars

Overall a good company …

Having bought fish from tropco before on this occasion was disappointed to find the Borneo sucking loach dead on delivery all the other fish fine
Wanted the the sucking loach more than the other fish ordered all credit to tropco after emailed them refunded me for the dead fish and FOC on further orders just a wee bit annoyed paying out £19-95 pp for the fish I really wanted on this occasion but overall a good online company
After emailing tropco they have kindly agreed to send me another Borneo loach this is good company that’s looking after it’s customers and cares

15 August 2023
Unprompted review
Rated 5 out of 5 stars

another amazing delivery from trop co…

another amazing delivery from trop co all fish super healthy and well packed im over the moon with my new L number pleco, i messaged them when i had not managed to get one in time and the got me stock of one the next day always going above and beyond keep up the hard work guys thank you so much i will be back in the future when the wife lets me spend some more money haha

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Such a professional company

Such a professional company, from ease of ordering to getting updates about the delivery which arrived on time with all fish and frogs active and healthy. After having a bad experience with another well known company ( they didn’t let me know the delivery date and the fish sat at my back door for a few hours) I will definitely be using Tropco again. Well done guys

2 August 2023
Unprompted review
Rated 4 out of 5 stars

So far so good

I have always been uncomfortable about online live fish purchases, preferring to see the conditions in the shop and to provide a short transit from store to my aquarium. However, I spotted some Melanotaenia lacustris for sale at a reasonable price at TropCo, and as I have been looking for some locally for a long time, I have purchased 5 youngsters to go with my lonely adult. These arrived promptly next day as advised by the courier company. The fish have come in a couple of large bags, well packed with brown paper and heat pads, still warm.
I have acclimatised them to my quarantine tank this morning and all but one are looking lively and healthy. One has been constantly swimming at a 45 degree angle since arriving, whereas the others are swimming more naturally and horizontally. Time will tell whether he/she will make it, but so far, I have not regretted my online purchase from TropCo.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service, Great Customer Support

Fantastic service, have bought from these guys multiple times now, fish were superbly packaged, really secured and safe. No issues with any of the fish, they've all settled really well. Can't thank these guys enough, makes it so easy to get new stock without having to go out and purchase. Have also had really good experience with their customer support when I need to increase my order after the purchase!

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Been buying from Tropico many years all…

Been buying from Tropico many years all ways give them 10 out 10...but this last order (#101937) not good.
Had dead fish on arrival, which sometimes happens.
Its the fact they are not replying to emails or phone to discuss my refund is very unusual...feeling they got problems.. won't use again.

11 July 2023
Unprompted review
The Tropco logo

Reply from The Tropco

Hi, I am really sorry that you had a DOA. We have has a look through all of the emails and cannot see any email from you. We certainly would not ignore your emails or your calls. Unfortunately I cannot email you because the email address that you have left is noconsent@btinternet.com which is not a valid email address. Thank you.

Rated 5 out of 5 stars

Amazing company, amazing fish.

I was very nervous ordering fish online, never have before. After asking the guys at tropco a hundred dif questions I ordered 5 pea puffers. They came on time in a wonderfully packed box with everything to recycle when my cats have finished with it. Fish were bagged separately in big strong bags and the heat pads were still warm infact my cat laid in them and went to sleep. They look happy and healthy and I highly recommend this company, they went beyond helpful to put my mind at rest. You should all be proud 👏

9 June 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

Very dissatisfied with my purchase product was nothing like advertised will not be using tropco ever again

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Shrimp and Fish

Ordered some fish and shrimp for the first time from The Tropco (and first time I’ve bought online). Everything from ordering to delivery was spot on and packaging seemed good with warmth still in the heat packs. The shrimps where on the smaller side but as described but unfortunately, one did not survive the journey which is a shame.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent as always!

Usual superb service from the TropCo team. My last three orders this calendar year have been perfect. I enquired regarding livestock before I placed my order and received a prompt response from Sean who provided pictures and videos of the exact fish I was planning to order. My order arrived exactly as requested, delivered by DX the following day, all fish healthy and as described. Brilliant service! 👍

4 April 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed Anubias golden and…

Just received my Anubias golden and I’am not very happy with it sadly 😢. I have been sent two very small Rhizone’s adout 2.5cm long with 5 small leaves on one and about 7 on the other. It is very obvious there are just newly re-potted plants from A different pot! The pots have loose gravel in The bottom to weigh them down which to me looks like a driveway gravel. And The roots has not grown on to the Rockwool In anyway and just fell out with a lightest of touches. Very expensive for extremely small freshly potted plants. Sadly will not be buying any more plants for here as I feel like I have just been robbed blind!😢

18 April 2023
Unprompted review
The Tropco logo

Reply from The Tropco

I am very sorry that you are unhappy with your plants and I have refunded you for them. However, the Anubias Nana Golden is one of the smallest anubias but also should not be rooted in substrate as it will die back and rot. The pot is used for holding it in the plant system and also for shipping. It should always be removed from the pot when put in the tank and attached to a rock or wood, often with superglue.

Rated 5 out of 5 stars

Very happy

I’ve made a couple of purchases from Tropco since setting my first tank up. Overall I was impressed. Fish were sent carefully packaged up with heat pads. All arrived safely.
Also bought some Goop. Totally amazing stuff. Would recommend it to anyone setting up a tank.

22 March 2023
Unprompted review
Rated 3 out of 5 stars

Thank you for my order and Good Quality Fish

Thank you for my order, all the fish has settled in now also very happy and healthy.
I would definitely recommend Sims Tropical Fish for their service and Quality
I would not hesitate to buy from them again.

16 March 2023
Unprompted review
The Tropco logo

Reply from The Tropco

Thank you for the review but I am not sure that you have left it for the correct company? We are The Top Co. Not Sims Tropical Fish.

Rated 5 out of 5 stars

Would reccomend to others

Very good company,ordered 28 mixed tropical fish,all arrived safely,very well packed with plenty of heat packs,water warm on arrival.very nice fish.

16 March 2023
Unprompted review

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