Dreadful. The website does not provide a method to enter a card in order to send money. I suspect recent changes to the website, many of the graphic images do not display any it looks very unprofe... See more
Company replied
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Strong customer service and reliable payment platform. I Have been using TropiPay for some time now and I can only recommend this service to any one either looking for a personal account (e-wallet... See more
Company replied
I am interested in Tropipay payment gateway. From the first moment I appreciate any communication with support department is very good and quick. I can recommend TropiPay to all! Although I am not fro... See more
Company replied
Yeannina was great helping me and giving me the instructions to activate Google authenticator. In general I will rate tropipay assistance 10/10 as they follow up my case since day 1. The delay replyin... See more
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Company details
Written by the company
TropiPay es un Monedero electrónico (billetera electrónica o e-wallet) que permite a cualquier persona, emprendedor o comercio hacer transacciones monetarias en línea, de forma rápida, segura y respaldada por entidades financieras europeas. Es una plataforma dedicada a procesar de manera simplificada, las operaciones financieras diarias de cualquier persona o negocio. Además, ofrece acceso a distintos productos con ofertas y bonificaciones especiales en nuestro Plan de Referidos y Marketplace. Cuenta con múltiples alternativas de pago, entre ellas el cobro a tarjetas de terceros mediante enlaces de pagos, las transferencias bancarias y entre usuarios TropiPay, el pago inmediato por código QR y las remesas a familiares y amigos. ¡Todo esto, desde cualquier lugar, a cualquier hora, en una moneda tan estable como el EURO (€) y con todas las garantías y respaldos que ofrece una licencia de Entidad de Pago emitida por el Banco de España! En definitiva: una herramienta que te ofrece el total control de las finanzas de tu hogar o negocio y, a la vez, brindar más facilidades y soluciones de pago a tu equipo y a tus clientes con diversas soluciones de pago ajustadas a tus necesidades. ¡Pásate a los pagos en línea y sé parte del cambio!
Contact info
AVDA DE LA CONSTITUCION, NUM. 35 37, 28821, COSLADA, Spain
- +34 632 06 73 23
- info@tropipay.com
- tropipay.com
3.3
Average
1k reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
excellent service
excellent service, very competent, I am very grateful.
3 November 2022
Unprompted review
Reply from TropiPay
Thank you for sharing your review.
Strong customer service and reliable…
Strong customer service and reliable payment platform.
I Have been using TropiPay for some time now and I can only recommend this service to any one either looking for a personal account (e-wallet) or even for business account. Their service is reliable and very friendly. The team also makes a great effort to serve the clients in the most personalized, fast and efficient way. Special thank to Yusdaniel, Ruben and Sergio for all their support.
20 October 2022
Unprompted review
Reply from TropiPay
Thank you York for trusting us and sharing your review.
Problems with ID verification have not been resolved
I was recommended to Tropipay by a friend in Cuba; despite my best efforts on a number of occasions, I have been unable to register and become a client of the company. The ID verification process has not worked on many attempts, despite a full UK passport etc. The staff member on the telephone was helpful, but unable to resolve the problem. If the ID verification can be achieved, I am sure that the service is good, but I have never managed this. In contrast, I have had no problems sending large amounts of GBP£ to recharge Cuban telephones.
30 September 2022
Unprompted review
Reply from TropiPay
Our identity verification process is essential for account creation, as in most online financial services. It is to ensure the safety of operations. We are very sorry that you were unable to complete your registration.
Dear Sir
Dear Sir
I would like to inform you yesterday one scammer used your site to take money from my bank account without giving me any object
It is not good for your site to let scammer using your wallet
Regards
24 August 2022
Unprompted review
Reply from TropiPay
Dear Saja,
No one can take away money from your wallet without your consent. Our security system can only be compromised if you share your credentials or accept charges from strangers. We will contact you so that you can explain in more detail what happened.
Reply from TropiPay
Thanks very much for sharing your opinion about TropiPay, we really appreciate it.
It's very good web site and Im…
It's very good web site and Im confidence working with their.
Thanks Nora Esquivel
10 April 2022
Unprompted review
Reply from TropiPay
Thanks Nora, for sharing your opinion and trusting us, this is very important for Tropipay.
the company collects to much personal…
the company collects to much personal information to do a money transfer from one account to another. I had to cancel the whole process because I do not understand why you have to disclose your whole personal information when doing bussinnes using a credit card. the moment you asked for all the personal information raised a big red flag on my side. we do bussinnes every day over the internet without ever asked a personal ID. this does not make any sense to me. checking your valid email address and your phone number plus your credit card I think is prove enough to executed a transfer of money from one account to another. i wish people in this planet wake up to this mentality of being controled. when you gave up all your a personal information it opens a bid door for criminals to takes advantage of it. thanks
7 April 2022
Unprompted review
Reply from TropiPay
TropiPay operates under the framework of a Payment Institution license, in accordance with Law 16/2009, of November 13, on Payment Services, backed by the Bank of Spain and the European Central Bank.
TropiPay complies with the current General Data Protection Regulation approved by the European Union (GDPR)
Automated identity verification is a security measure indicated by the PSD2 Payment Regulations that came into force in September 2019. Adhering to this Regulation, we guarantee the integrity and veracity of the users in our system, we avoid fraud and other misuse of the system.
Security measures are mandatory, since these are the basis of our legality and constitute a security for our users. In case you do not want to complete the process, you will not be able to send remittances on our platform.
Se demora mucho en llegar el dinero a…
Se demora mucho en llegar el dinero a la familia
19 March 2022
Unprompted review
Reply from TropiPay
Nuestro sistema se encarga de hacer llegar los fondos a su destino en un máximo de 3 días laborables después de confirmado en el envío. En algunas ocasiones los bancos receptores demoran en depositar los fondos en las cuentas beneficiarias y lamentablemente esto se sale de nuestro control.
Reply from TropiPay
Gracias a ti Adis por comentar tu opinión
Very professional service.
28 February 2022
Unprompted review
Reply from TropiPay
Muchas gracias por tus comentarios
Good service
I had a good experience with the company's team, good attention, good time of response.
I was not able to activate the 2FA in my current residence country, but then the company's team helped me to do that.
27 January 2022
Unprompted review
Reply from TropiPay
Thanks Humberto for sharing your opinion about Tropipay. Been 24/7 for all our users is one of the many strengths of our business. Thanks for bringing it up.
The Best i recommend it
2 January 2022
Reply from TropiPay
Thanks very much for recommending our services, we really appreciate it.
Reply from TropiPay
Thanks for sending us your review about Tropipay. We regret that you consider our service expensive. When dealing with certain destinations the bank rates can be particularly high and this is beyond our control.
Regards.
Reply from TropiPay
Thanks for sending us your opinion. We strive every day to meet the delivery times established on our platform and we will continue to do so.
Regards
Reply from TropiPay
Lamentamos que su experiencia con nosotros no haya sido todo lo satisfactoria que deseaba. Nuestro servicio al cliente no refleja ningún contacto de su parte hacia nosotros, solo una tansferencia enviada satisfactoriamente.
Si necesitara explicaciones de parte nuestra acerca de sus transferencias, le pido nos contacte via email (soporte@tropipay.com) o a través de la burbuja de chat en el sitio web (24/7) para poder asistirlo como necesita.
Saludos.
Reply from TropiPay
Thanks very much Miguel for sharing your review regarding Tropipay services, we really appreciate it.
This site seems pretty solid and…
This site seems pretty solid and reliable. It was easy to create an account and to send the first transfer to my family in Cuba. Now, I will see how long it takes the transfer to get through and successfully sent. Thank you
31 December 2021
Reply from TropiPay
Thanks Yaquelin for sending us your feedback regarding your experience with Tropipay. If you need our assistance or need to be informed about your transaction status please get in touch with our Support team at the website chat or our email (soporte@tropipay.com) and they will be delighted to assist you.
Regards.
So far it’s better than the old one.
So far it’s better than the old one, it’s faster, easier and no issues at all sending money from my bank. My only suggestion or advice why it’s taking so much time (like 3 weeks or a month) to get approval on any new beneficiary or registration.
28 December 2021
Reply from TropiPay
Thanks for sharing your opinion about Tropipay. We will take into account your recommendations.
Reply from TropiPay
Thanks so much for posting your review and sharing your experience about Tropipay.
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