Dreadful. The website does not provide a method to enter a card in order to send money. I suspect recent changes to the website, many of the graphic images do not display any it looks very unprofe... See more
Company replied
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See what reviewers are saying
Strong customer service and reliable payment platform. I Have been using TropiPay for some time now and I can only recommend this service to any one either looking for a personal account (e-wallet... See more
Company replied
I am interested in Tropipay payment gateway. From the first moment I appreciate any communication with support department is very good and quick. I can recommend TropiPay to all! Although I am not fro... See more
Company replied
Yeannina was great helping me and giving me the instructions to activate Google authenticator. In general I will rate tropipay assistance 10/10 as they follow up my case since day 1. The delay replyin... See more
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Company details
Written by the company
TropiPay es un Monedero electrónico (billetera electrónica o e-wallet) que permite a cualquier persona, emprendedor o comercio hacer transacciones monetarias en línea, de forma rápida, segura y respaldada por entidades financieras europeas. Es una plataforma dedicada a procesar de manera simplificada, las operaciones financieras diarias de cualquier persona o negocio. Además, ofrece acceso a distintos productos con ofertas y bonificaciones especiales en nuestro Plan de Referidos y Marketplace. Cuenta con múltiples alternativas de pago, entre ellas el cobro a tarjetas de terceros mediante enlaces de pagos, las transferencias bancarias y entre usuarios TropiPay, el pago inmediato por código QR y las remesas a familiares y amigos. ¡Todo esto, desde cualquier lugar, a cualquier hora, en una moneda tan estable como el EURO (€) y con todas las garantías y respaldos que ofrece una licencia de Entidad de Pago emitida por el Banco de España! En definitiva: una herramienta que te ofrece el total control de las finanzas de tu hogar o negocio y, a la vez, brindar más facilidades y soluciones de pago a tu equipo y a tus clientes con diversas soluciones de pago ajustadas a tus necesidades. ¡Pásate a los pagos en línea y sé parte del cambio!
Contact info
AVDA DE LA CONSTITUCION, NUM. 35 37, 28821, COSLADA, Spain
- +34 632 06 73 23
- info@tropipay.com
- tropipay.com
3.3
Average
1k reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TropiPay
Thank you for sharing your opinion about us!
Worst company ever
Worst company ever. When you cancel account they will continue sending your requests to verify account. They are sending me one request almost everyday. I have sent them many request to stop doing that but they do not care. So be careful with your data when you when you send it to "company". Now I have sent complaint to Bank of Spain, Mastercard, VISA for malpractices of this "company".
Also if you read other reviews of this "company" you will see that in the past half of year they were receiving only 4 or 5 star reviews, while before that period they were getting very low rates, under 2 stars in average. Check their 4-5 stars review dates (filter for english language only).
27 December 2021
Unprompted review
Reply from TropiPay
We already know that we are not your preferred company, it was clear to us in a previous review with the same rating. We have asked the Support department to remove your email from all types of communication to avoid inconvenience.
I wanted to transfer money to a friend…
I wanted to transfer money to a friend in Cuba. First I needed a minimum of 20$ to get started and to try it out. Only after it arrived a couple of days (!!) later in my Tropipay account I learned that there was a minimum of 21€ for a transfer to Cuba. So I needed to wait another couple of days until I had enough funds in my account to finally try it out.
Only then I learned that there was a 16€ (!!) fee on every transaction to Cuba.
I found the whole process very intransparent and tiresome. And my friend in Cuba still doesn't have any money, after weeks of waiting. But a 16€ fee every time just doesn't make any sense.
1 December 2021
Reply from TropiPay
Dear Rike,
Your experience would have been totally different if you had reviewed the FAQ at https://help.tropipay.com/ where all Tropipay processes are explained, as well as the costs of our services and shipping times. Our website also has a chat bubble to communicate with our Support Team that is available 24 hours a day.
As you can see, the process is transparent and easy if you use all the information that we have at your disposal.
Best regards,
Tropipay Team
Reply from TropiPay
Thanks Tania for sending us your opinion about Tropipay services.
Reply from TropiPay
Thanks Carmine! Your review is very important for us.
Good job
Good job! I don't have complains. Every operation I have made has been successful and without delays.
29 November 2021
Reply from TropiPay
Thanks Dayrien, we'll keep up the good work so all users have the same opinion.
Really easy and intuitive to use
Really easy and intuitive to use. Also is mobile friendly, looks like an app.
29 November 2021
Reply from TropiPay
Thanks Rosa Maria, we are very happy and grateful for your opinion.
Tropipay is amazing
Tropipay is amazing. You can send your money faster to Cuba. You can be paid or pay services and there is one option for get amazon gift cards. For the Cubans around the world Tropipay is a life saver.
29 November 2021
Reply from TropiPay
What a nice opinion about our services Charlie, you with those comments also save our lives with joy 😊
Tropipay opinion
I found Tropipay really useful, but sometimes the transfers take too long to get to the destiny. I would like to suggest if there’s any way to solve this situation, just that.
Thank you so much.
29 November 2021
Reply from TropiPay
Dear Me,
Thanks for posting your review. Please note that our times are expressed in working days and this may have given you the impression of a delay. Our system takes care of getting the funds to their destination in a maximum of 3 working days after they have been confirmed in the shipment. Sometimes the receiving banks delay in depositing the funds in the beneficiary accounts and unfortunately this is beyond our control. When delays occasionally occur, we contact the provider at the destination and initiate a claim to prioritize users in this situation and thus provide our assistance.
Reply from TropiPay
Luis, we are very happy that you liked our service.
Great service
29 November 2021
Reply from TropiPay
Our sincere thanks for your good comment, we try harder every day to do better.
Excellent !!!
29 November 2021
Reply from TropiPay
Thanks Jose Angel! We really appreciate you rated our services.
Happy but website is a little confusing
I am happy with the service to be able to send funds to AIS card in Cuba but the website could be a little bit simpler to use. The first time I used it I accidentally opened a Tropipay account and also charged my credit card with a money transfer and I didn't want to do both but the website was a little bit confusing to me.
28 November 2021
Reply from TropiPay
Thanks Deborah for sharing your opinion. We invite you to review our help page at www.help.tropipay.com where you can familiarize yourself with the use of the platform and read most frequented asked Q&A, this way you will feel safer when using it.
Great with some details to consider
Excellent platform and service! Very easy to create an account and simple steps for transferring. It's secure and stable so far. I’ve been using it for the last months and I’m pleased with the service. Although the exchange rate is a bit low affecting the final amount received by your relatives, at least in Cuba. Also, the transfer’s time could be shorter. Hope they can improve these details soon before the competitors do.
27 November 2021
Reply from TropiPay
Thanks you Frank for letting us know your experience about our services. Some of your suggestions are subject to the providers in the destinations but we will surely negotiate to improve them and be more efficient in the service.
To expensive
27 November 2021
Reply from TropiPay
We are very sorry for your low level of satisfaction Jose Luis, we hope to improve our services to the point that we can change your opinion about them.
They very so helpful
27 November 2021
Reply from TropiPay
Thanks Maidee for sharing your experience about our services.
Too much fees
26 November 2021
Reply from TropiPay
We are very sorry that you are not totally pleased with our services. The fees that we apply are always clarified in advance in the remittance process and also on our website, all with the aim of being 100% transparent for all users.
Very trust worthy service from…
Very trust worthy service from tropipay, I've used it to send remittences to my family in Cuba, very recommended.
26 November 2021
Reply from TropiPay
Thank you very much Luis Carlos for sharing your review, we are very happy that you have a kind opinion about our services.
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