TropiPay Reviews 1,148

I, am a brand new user I, have asked for help but no one called me I, sent an email. I made a payment with my card. my beneficiary has an Ais card but, my payment does not tell me if he will get that payment it just says i made a payment but is it linked ? help please I, don't even know if i did it correctly . I cant seem to find help.

08/25/2021- Someone finally got in touch with me and helped me which i feel much better the only question that I, haven't received and answer is once the money is released into my account to make that payment where do I, go to find it since I, did it wrong to begin with but the good news is that I, was able to get a little far.

I, work with social service's and a lot of cuban people and all over the world need a service like this so when it comes to looking for help I, could use it for others too. Now I, am just waiting for the other answer I, sent a chat waiting to get that answer. thank you, Sara

I agree with a comment I just read. I thought this was going to be easy and its very complicated. First I upload my ID and I guess it didn't pass the computer I understand it went to human review and I pass. But I been waiting for money I transfer from my U.S bank debit card for 3 days now and its pending the don't make sence at all cause there is a security by the bank and I pass that so I don't understand why a hold in 300 dollars if they know the transaction was approved. I message for help and they check and say ur money should be in the account today which I guess won't be cause in Spain is the 4th of June right now, but when the agent told me that it was business hours still 06-03-21 2pm Spain. And the calculator is confusing I had to make multiple transfer so I can have the money I plan to send which is 320 usd but to figure out that I thought that was free and no. I thought they only charge when u send money not when you transfer from your own debit card to your wallet that's like playing cards at the casino if the player takes the money away then too bad but if the money is around the dealer and the house why the house will charge the dealer any fee to get change for 100 in 5 20s same money but yeah is 4 days now waiting for the money to be available and I guess that's just starting I don't want to know what will happen after I send it I think if I send it tomorrow Friday probably by next Friday or Monday of the following week to know if they receive it which won't fit on the 3 business days rule that's 6 days but I guess I will just wait don't have more options I even wanted to cancel the transaction something impossible there is no option just pending pending im so disappointment 😔 the I don't want to check anymore cause is stressing me a lot. I think Spain don't like us in the USA yeah pero soy cubano aside que Bola. Eso tampoco creo que me ayude me van a mandar como al rey de la Habana pa su pppp.....o pais. Que dios nos ampare cuba 🇨🇺 esta muy mal con ese gobierno y con mi gente tan ciega y creyendo todo lo que dicen y al final viven en una mentira pero ni modo ni por aqui ni por alla cuba esta restringida en todo el Mundo US Canada Spain no se si en Russia si en Español o English ando 4 days waiting di tu en Russia llega Santa clos y nada 😢

I can classify as positive my very first personal experience of sending money through Tropipay platform, although I think the process can be improved (there are opportunities for improvement). I want to thank to Yusdaniel for the good attention he gave to me throughout the process. Furthermore, I hope my next experiences are even better, and I will gladly return to give the 5 stars!

Customer service with a REAL LIVE person is non existent. They only know how to send countless automated bot messages and emails in Spanish only. Seems like they only react or respond to these Bad reviews. If you made customer service ( or lack thereof) maybe you would not have to spend your time responding to all these bad reviews. GET A ACCESSIBLE PHONE NUMBER instead of hiding behind technology nonsense and scamming people

The support crew rapidly solved the issues I had with my account.

Excellent service especially from the administrator Yusdaniel who helped me quickly.

I've been a year with tropipay and I've nevar had a problem. It's a good choice for cubans who wants to send money.

0 star
Don’t send money to Cuba with this agencyTHEY ARE SCAMMERS. I tried to send money to Cuba and they never delivered it. They will not refund you if the money was not received.
Por favor no mandes dinero a cuba por esta agencia. SON ESTAFADORES . Mande dinero a una tarjeta en cuba y nunca lucieron el dinero. Además no te devuelven el dinero si la transferencia no llega

Very happy with the service provided. Had an issue with a transfer to my wallet and the customer service personnal was very cooperative. They answered all my questions in a timely matter. Yusdaniel, High five to you! Always there, at any time. Very thankful. Thank you all for your good work and support

Very good Support. The commissions should be a bit cheaper. Transfers to cuban AIS cards arrive weithin a good time.

Tienen Cargos ocultos, terminas pagando 130 por cada 100 dolares que envias. Cuidado!
Please be careful with the hidden fees you'll pay 30% more than the advertised transaction value.

I make a transfer and they inform after one week the intermediary system if off, they charge my money and get their commission and now say sorry, they don't take care of the final user. I make an urgency transfer, one week later we don't receive anything and we got this information after open a ticket to their support. I don't recommend a system how play with their client money and don't keep all transparent.

Terrible Service , I sent money to my family in December 24th and January 8th , it’s reads sent and received AND MY WIFE HAS NO MONEY RECEIVED in her bank account ,,,,”””WERE WE STOLEN BY YOU”””OR WHO”??? RIGHT NOW THIS COMPANY HAS RETAINED ME WITH $434.00 dollars That there MUST be in my wife’s bank account ,Normally it takes 72 hours to have the money available not including weekends WHICH I consider lazy for a business and it is un respectful to costumers , “I WANT MY MONEY BACK”

I want to thank the help of Yusdaniel Rodríguez Espinosa, who assisted me with some doubts I had about the service of Tropipay, he provided me with updated and useful information about the service. Thanks a lot!

Admittedly it was annoying that I could not top up my wallet for a period of time due to maintenance procedures but eventually they came back online. My first transaction to Cuba failed, I think this was due to changes with the situation in Cuba regards money transfers. However, there was no problems with Tropipay and the money was returned to my credit card without any quarrels. Because of the changes I had to have my friend obtain a AIS USD card. Not being able to speak or read Spanish I found the staff at Tropipay excellent in assisting me in guiding me the best way to transfer to the card and also replying to my enquires in English. It is only right that I now write and give a more positive review.
Gracias Tropipay,

Karen - In response to your message and Tropipay’s failure to issue a “Verification Code”:

I have attempted to use other money-transfer platforms in sending money to Cuba with no success. Here’s what I’ve learned: Apparently, Cuba’s entire banking system is suspended until the first week of January (I suspect it will be longer) pending the eliminaion of their 2 currency system. They’re getting rid of the C.U.C. currency (this was their ersatz “hard” currency) in favor of the Cuban Peso. They have also devalued the peso causing enormous concern on the island. Nobody knows what will happen next.

For reasons I cannot understand, Tropipay does not wish to talk about the real problem openly or honestly. They insist on calling this a “maintenance” issue when, in fact, it’s a political and economic crisis on the island.

This might be resolved this week (First week in January) but it still doesn’t explain why Tropipay doesn’t treat its customers with more openness and respect.

The problem isn’t Cuba or even Tropipay’s website: The problem is Tropipay doesn’t KEEP US INFORMED WITH THE TRUTH.

Tropipay might indeed be upgrading (“scaling”?) their website to accommodate an expected increase in future business but it’s hard to see a future for them when they don’t offer transparency in their business practices.

This whole mess has left a whole lot of people confused, frustrated and angry. There are family and friends WAITING on the other side. Your verification code, as well as your friends or family, apparently will just have to wait until Tropipay feels like it.

I made a deposit on my Tropipay account 6 days ago to transfer to a MLC Account in Cuba.
The verification code to confirm the transaction never reach me. I called my telecommunication company to check for any problem, but everything was fine. I continue to receive messages from other platforms that require verification code. I wrote through the Tropipay chat and explained my situation to them and I asked them to change my phone number or to send the money directly to one of my beneficiaries to see if I could solve my problem, they told me that they would make the change in 24 hours. More than 72 hours have passed and I continue to wait.
I have written to the chat, to the mail, I have tried several times and the only thing they tell me is that my case is being attended, that in 24 hours they will contact me. I don't understand why it takes so long to make a phone change or help me solve my situation. Your customer service is slow because I can't send money anywhere without that verification code.

Tropipay’s website has been down for several months now offering little more than a stale “Maintenance” disclaimer. Maintenance is not the problem or the truth. This disclaimer is offered only at the end of the money transferring process which wastes our time and theirs and...keeps needy friends and family waiting at the other end.

One gets the distinct feeling there’s only 3 people working there since they’re far more likely to respond here to Trustpilot than to hundreds of individual angry or confused clients.

Whether it is born out of a sense of cultural shame (These are Spaniards) or simply a lack of professional courtesy, Tropipay seems unwilling to post a clear and transparent disclaimer explaining WHAT THE PROBLEM IS and WHEN THEY WILL RESOLVE IT on the front of their web page.

Here’s the rub: If they are not professional enough to communicate honestly with their clients about this serious problem, why would we ever trust them with our money? My advice: STAY AWAY FROM THESE PEOPLE!

My review is a 3 because till now it has worked well. I do have concerns as well about the time of the "maintenance" or it would be a 4.5
I really hope you can get your site up and running soon. Can you tell us anything about when you might be up and running?