Contactée par Léna de l’escalation Team suite à une ouverture de compte impromptue. En principe mon problème a été compris et m’a demande acceptée. A suivre…
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was assigned to Sammy as I wanted to cancel my membership. She acted very quickly and explained how much I will be refunded and how and when I should receive it and to check spam aswell. I am rea... See more
Upon my previous review, I have since been approached by truefashion who have sent their sincere apologies for any misunderstanding & have very kindly offered a full refund. I am very happy with the... See more
Company replied
After an endless discussion with truefashion support team I got a real answer from chat team for the first time. The support truefashion.site is hopless, the same standard text is always sent which d... See more
3.7
Average
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM!!!! DON'T BELIEVE THEM!
SCAM!!!!
PLEASE DON'T BUY ANYTHING, THEY WILL ENROL YOU IN A MEMBERSHIP AND TAKE MONEY FROM YOUR CARD. WHEN CANCELLING THE MEMBERSHIP THEY WILL ALSO TAKE MONEY FROM YOUR CARD. YOU WILL NEVER RECEIVE YOUR PRODUCT EITHER AND CUSTOMER SERVICE WON'T ADDRESS YOUR CONCERS/QUESTIONS YOU HAVE ASKED.
THEIR GO TO REPLY IS FOR EVERYTHING IS "This is a membership-only club, giving you access to +50.000 products from more than +800 brands with savings of up to 80%. We have anything from L'Oreal, Lacoste, Maybelline to Hugo Boss, Gucci, Ralph Lauren, and much more!"
3 May 2022
Unprompted review
Reply from Truefashion
Dear ON,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@truefashion.site for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.