My top-up account was automaticaly converted into a VIP top-up which i don't needed. As a commercial gesture i did get a full refund which makes me very satisfying. Thanks for this gesture. The conta... See more
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See what reviewers are saying
The thing which i don't like is the website deducted my amount without prior email notice. I just want to request you please at least you should ask one time for the confirmation of subscription befo... See more
I encountered a problem regarding my account and subscriptions, and I contacted technical support, who in turn did their duty to the fullest extent as quickly as possible. The problem was resolved, th... See more
I recently had an issue where I needed a cancelation of my membership and a refund as I had signed up in error. Daisy dealt with my issue extremely quickly and at all times I received an email regardi... See more
4.1
Great
270 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I unsubscribe for being the members
Honestly I don't want to have connections with the trueplayer club,I don't even play with the game,I really don't understand why I been charged for a couple of time,I hope please stop charging to me again & please make a cancelation for me.Thanks You !
12 June 2025
Unprompted review
Helpful Support
Bob was very helpful with my enquiry on the support team.
5 June 2025
Unprompted review
Really enjoyed the services and where…
Really enjoyed the services and where user friendly
7 June 2025
Unprompted review
Alero was I deed very helpful
Alero was Indeed very helpful. Responded quickly and sorted everything out as quick as possible.
19 May 2025
Unprompted review
Top website
4 May 2025
Unprompted review
Issues pertaining to service/charges
A pleasant good morning, Firstly I want to thank Mr Jamal and all the others that responded to my mail. You all are experienced and met all my concerns and help calm my frustrations. I am humbled and appreciative. I do wish you all much success and want you all to keep up the excellent work you do. Thank you kindly.
28 April 2025
Unprompted review
Excellent customer service and extremely prompt help
I recently had an issue where I needed a cancelation of my membership and a refund as I had signed up in error. Daisy dealt with my issue extremely quickly and at all times I received an email regarding my query promptly and the matter was resolved 100 percent to my satisfaction in record time. I am very grateful to Daisy and the Trueplayer team for their efficient dealing with my query.
29 April 2025
Unprompted review
Polite a nd helpful communication by…
Polite a nd helpful communication by Declan.
30 April 2025
Unprompted review
Nora is really patient and I admire her professionalism
Nora, you told me my money would be refunded but till date have not heard anything from your end ?
Nora, was really patient with me and very professional. I was a bit cold initially with my enquiries but she resolved all my concerns and now I am reconsidering signing up sometime soon.
26 April 2025
Unprompted review
The service was good and delivered in a…
The service was good and delivered in a timely manner.
25 April 2025
Unprompted review
easy to talk and very accommodating
24 April 2025
Unprompted review
Experience with the company
I was impressed with the quick and efficient response I got. Fedora was very helpful and on the point.
Maybe the company can reduce cancelation period and refund.
22 April 2025
Unprompted review
fast reply & fast help
20 April 2025
Unprompted review
Kurt was quick and helpful to address…
Kurt was quick and helpful to address the issue raised
31 January 2025
Unprompted review
i subscribe by mistake thinking i was…
i subscribe by mistake thinking i was downloading a evcharging app. I reach support to unsubscribe and they did in a quick turnaround.
Very good client support.
7 April 2025
Unprompted review
You met my request fast a properly…
You met my request fast a properly thanks
1 April 2025
Unprompted review
Ys it's all set . It's perfect
28 March 2025
Unprompted review
Blackmail for a 5star rating
26 March 2025
Unprompted review
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