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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, friendliness, and efficiency, making interactions pleasant and productive. Many people highlight the excellent service provided, noting its reliability, kindness, and attentiveness to individual needs. Reviewers are particularly impressed with the compassionate and professional approach of the carers, who often go above and beyond expectations. However, some customers also noted issues with carer reliability, with instances of last-minute cancellations or carers not adhering to agreed-upon schedules. A few people mentioned that some carers lacked the specific training advertised on their profiles, particularly for personal care, or that some carers did not engage well with the care recipient.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff as kind, helpful, and... See more

Service

Reviewers highlight positive aspects of service. Customers report that the service found excellent PAs at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team have been very effective and efficient, the process simple. I talked about our needs, received multiple resumes, decided who to video interview and then meet in person. Care for your loved on... See more

Company replied

Rated 5 out of 5 stars

Trustontap are a really great company to work for . You are offered lots of varying positions on a weekly basis with a simple yes or no reply as to whether you are interested /available or not .... See more

Company replied

Rated 5 out of 5 stars

Gives the impression of being an efficient, well administered Organisation in my experience to date. My only constructive criticism is the latest change of appearance of the Invoice. Previously, the... See more

Company replied

Rated 5 out of 5 stars

Visits from my TrustonTap carer, NB, have been truly supportive in every way. NB is charming and intuitive about my needs and has helped with bed making, laundry, small shops and keeping things ship-s... See more

Company replied


Company details

  1. Home Care Service
  2. Disability Services & Support Organisation
  3. Aged Care

Written by the company

TrustonTap is an introductory care agency, helping older people across Oxfordshire and Buckinghamshire to stay at home, independently, for as long as possible with trusted, affordable care and support on tap. We know that finding suitable care can often be very difficult and we want to make this easier for those receiving care, their families and/or healthcare professionals. We understand that good care is all about relationships and that short visits with different carers every day, do not work for carers or those they care for. Whether you or your loved one needs a carer to help with washing or dressing, pick up a prescription, help with administration or simply to have someone to chat to, TrustonTap can introduce you to trained, experienced and vetted carers living in your local area.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Always there to answer your questions

Always there to answer your questions. Very supportive and flexible. Would be good if they could provide more training/ qualification like how to use a hoist.

1 September 2023
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Reply from TrustonTap

Thank you for you kind review which is very helpful and we are looking into other training options Antonia

Rated 5 out of 5 stars

I’m very grateful for the help I get…

I’m very grateful for the help I get each week via Trustontap

3 October 2023
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Reply from TrustonTap

Thank you so much for your kind review, which helps others who are looking for care. We pride ourselves on the high level of care we deliver to each of our customers. Kind regards Antonia

Rated 5 out of 5 stars

I have worked with TrustOnTap over a…

I have worked with TrustOnTap over a year now and the management have been supportive in terms of finding work and they are always available if I need help regarding my work

3 October 2023
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Reply from TrustonTap

Much appreciated, regards William

Rated 5 out of 5 stars

The team was really helpful

The company was lovely and great team work.

25 December 2022
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Reply from TrustonTap

Thank you so much for your lovely review which will help others who are also looking for care. Regards Antonia

Rated 5 out of 5 stars

TrustonTap is the best care company i have found.

TrustonTap is the best care company I have used so far and I have needed care for the last 25 years. The carers are trained to a high standard and those I have met so far have all been very kind and respectful.

3 October 2023
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Reply from TrustonTap

Thank you so much for your kind review. It means alot to us and our carers who strive to deliver the best care to all our clients. Kind regards

Antonia

Rated 5 out of 5 stars

I am so glad I was out in touch with…

I am so glad I was out in touch with yourselves you have taken a wait of my shoulders and assisted and helped me a lot. Very unpaid very stress free. Nothing is to much

3 October 2023
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Reply from TrustonTap

I am pleased we have been able to help. Thank you for your support

Rated 5 out of 5 stars

this company is wonderful,just a phone…

this company is wonderful,just a phone call away if needed, Debbie, Karen and Petra looked after my husband for a few years , they were fantastic, very kind, and thoughtful, and did a really good job.

3 October 2022
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Reply from TrustonTap

Thank you for this. Much appreciated

Rated 5 out of 5 stars

I worked with Trust on Tap for over…

I worked with Trust on Tap for over three years , and I can honestly say that had it not been for my own unfortunate hip replacement that went wrong , I would still be employed by them .
Management is approachable and staff members closely monitored without feeling that they are not being appreciated . I will always refer patients and carers to their company

3 October 2023
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Reply from TrustonTap

Thank you for your kind words Kind regards Antonia

Rated 4 out of 5 stars

Excellent experience

We found the process of finding a carer relatively simple and are extreme happy to have found a very lovely carer Tara Rai

3 October 2023
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Reply from TrustonTap

I am glad we have been able to help. Thank you for your feedback

Rated 5 out of 5 stars

Trustontap is an amazing company to…

Trustontap is an amazing company to work with. I was a carer with them for a few years and found them helpful and supportive in all areas. Fantastic team in the office and William and Antonia was available At all times Can’t recommend them highly enough.
A care company that actually cares. Well done Trustontap.

26 September 2023
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Reply from TrustonTap

Thank you so much for your kind review which means so much to all the team at TrustonTap. Hopefully it will help others find the care they need. Kind regards Antonia

Rated 4 out of 5 stars

Trust on Tap is good at supporting carers and clients…

Trust on Tap is very good at finding me work, training me and giving me useful up to date information. They give health and Covid updates and advice us regarding how to support clients with different needs.

26 September 2023
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Reply from TrustonTap

Cathy thank you for your kind review regards Antonia

Rated 5 out of 5 stars

TrustonTap: Great team to work with.

Great team to work with. I’ve received tremendous support from the office throughout my time as carer. I’ve been with trust on tap now for the past 8 months and I’m really enjoying it. Recommend it to all carers who have a passion for taking care of the vulnerable and elderly.

1 February 2023
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Reply from TrustonTap

Many thanks

Rated 5 out of 5 stars

A very good company

Always good communication with clients and carers and staff always willing to help and support in any situation

7 September 2023
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Reply from TrustonTap

Thank you for your kind review which is so helpful to everyone at TrustonTap. Regards Antonia

Rated 4 out of 5 stars

As a carer …

As a carer i find truston tap good.I wish we were told when we have applied for jobs that come up,and we say yes we get a response of yes or no .

29 August 2023
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Reply from TrustonTap

Thank you for your review we are continually looking into improving our systems to help our carers so they can focus on the wonderful work they do. Regards Antonia

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