TruTrak Pro Reviews 

Sent an email to them to inquire about 5 trackers and within 10 mins had replied and spoke with Jo on the telephone, sent me a product next day (on a saturday), does what it says on the tin. Works really well and has a good app and web platform. They also answer calls and questions in timely manor. Would recommend !

Configuration and setup was really easy through the web site for initial config. App easy to use once initial set up complete. Being able to contact their support and log tickets through the app/web is also great. UK based support is excellent and they were able to add some features i wanted that weren't natively available in the app alert functions.

Ordered from amazon and it arrived quickly. I then initially fitted this to a 24v hgv and it did not work correctly after appearing to have tracked correctly. Upon realising, I contacted the team and Dan was extremely helpful in resolving the situation and updating the unit with newer firmware. I did have to move the tracker as it was not properly reporting but Dan kept in touch and ensured we got to the bottom of the issue and it now works great. An initial blip that was resolved quickly.
My only development point would be better explanation of the icons within the app itself as this causes some confusion, as when the connection symbol turned Amber it appeared as though it had lost connection, but it actually just means the vehicle hasn't moved or been turned on in 2 minutes. Other than that no issues

I purchased the OBD2 device. This is an absolutely terrific product. It's incredibly straightforward to get the system up and running and the performance is reliable. I've referred a couple of queries to customer service and received prompt, helpful responses on both occasions. Excellent customer experience - it's how all products should be.

I have tried others but Trutrak are the best/
Easy to use software and very helpful and contactable staff.

Very easy to fit,but more important has been the outstanding customer support and helping to suit my needs for my motorhome.jay Jo and Bob,thanks so much ,and certainly will refer clients from the caravan and motorhome club. Thanks again ,tony lewis

Have two trackers, and set up was easy, I needed them to be configured, it took one email and I got a call and within 5 minutes it was sorted and they gave me advise on how to improve the setup. Thanks to Bob who called me within in minutes of a second email on a Monday morning. Highly recommend.

This has to be the best tracker we know, easy to use, easy to install, easy to top up and they called me to check up that I was happy with the product and that I was having no issues, what service brilliant. So I highly recommend there tracking devices and the service you get is second to none.
Thanks again Trutrak

Love these guys, the support they offer is second to none. Quality trackers and great price. - Thank you

New customer with previous experience in the vehicle tracking sector. Very efficient and seamless buying experience and simple installation. Once active I have tracked journeys in detail.
I have recommended the solution to business contacts who need similar tracking solutions. Finally, the follow up service by phone and email was a great surprise and promises a great future for the company. Thank you Jo!

In the past I have purchased a cheap tracker which was hard to operate and eventually finished up in the bin. I decided to buy a TruTrak to protect my new vehicle. I contacted t/t via email a few times in setting it up and received immediate response from Jay, which was so unexpected in this day and age!! Now I find my self checking the app to make sure it is still in the garage, even though I can see it!!!
Thank you.
In hindsight I should have bought the obd version but I hadn’t realized my quad had one fitted.

Very easy set up from the simple device to the customer support very helpful on any issues. And great peace of mind for anti theft should someone steel the vehicle. AND A GREAT NO CONTRCT PRICE TOO 5 STARS!!

Can't rate the after sales and help I've received highly enough. Jo has been super responsive and helpful. It makes a refreshing change to receive such good service. The product is also brilliant for the price. Thank you Jo and thank you Trutrak👍

Well priced hardware and reasonable price to top up. Easy to install and setup and user interface on the app.is friendly and easy to navigate and run reports.

Support is extremely good and if you have a question or 2 like I did the respond very quickly. I missed a call from them today but I believe it was just a courtesy call to see that everything is working as it should.

Overall I'm very impressed so far!

Oh...from ordering online to fitted to my van was 21 hours! Thats service!

10/10

I wished to purchase a tracker for our Motorhome to provide added security. Having researched the options widely on the internet and speaking to other Moho users I decided I was most likely to purchase from Trutrak. However I had a few technical questions outstanding too, so I contacted TruTrak by phone on their Sales option.

To my surprise the service was very quick, all questions were speedily answered to my satisfaction, and an easy purchase was made over the phone. that included free 1st class delivery, and Trutrak also matched discount pricing on Amazon to boot :-)

The device duly arrived the next day pre-configured and I self installed in a matter of minutes. The process was simple and I took the Moho for a short drive before registering on their site to make sure the tracker was working and called Trutrak who confirmed all had checked out.

The PC login and registration and the APP download and set up were both simple, quick and intuitive.

I wanted to immediately set up alerts for exit points on my road and also for other events such as low battery power, power cut, and engine start so I contacted Trutrak on their support line and again received outstanding service from the staff member who was very knowledgeable and assisted me in initial set up and explaining options. I then set up my own additional alerts required.

Overall I was very impressed by the service throughout. Five Stars is well warranted and I do not hesitate to recommend both the product and the company sales and support service.

Bought this for my daughters car, it is very easy to install and use, also very accurate. Customer care is first class nothing is too much trouble, so pleasant when you telephone and they answer emails very quickly. I would definitely recommend this company 😊

Very Pleased.

We have no previous tracking systems and didn't know what to expect, as this was an impulse purchase to be able to locate an elderly relatives vehicle. Slight issue with the first tracker as it kept freezing, but didn't know if it was due to signal reception. After speaking to Jo a new one arrived the next day. We fitted this and can see the location of the vehicle straight away. Every one at Trutrak have been extremely helpful and very pleasant to deal with.

Thank you All at Trutrak.

The original unit kept dropping off line every few hours. Then back on again. I raised a ticket with tech support via the website. I had no reply,but a new unit landed on my doorstep a few days later.
Wow i thought that was good customer service.
The new unit came with no instructions about needing to return the faulty one or no pre paid packing.
I fitted the new unit. And few weeks later i tried to close my account.
Trutrak informed me i was unable to as i still owed £35+vat (£29.99Amazon i purchased) because i hadn't returned the faulty unit.
I explained u was unaware i needed to as i had no instruction to. They told me an email would have been sent. So i checked and double checked my inbox and spam. No email.
I asked if they could forward me a copy of the email. And they couldn't.
So in order to close my account i have had to pay for another unit.
So dont be fooled thinking they are providing good customer service by sending a unit to replace the faulty one as a gesture of goodwill. Because it isn't.
Finally, why is it so hard to close your account or have any previous data about your where abouts wiped.
Its information about me. I should be able to do what i want with it. If i want my data erased then it should be erased without any question.
Edit

After speaking with Jay. He managed to resolve the issues i had.
Thanks

The first unit didn't work. So they sent me a replacement next day. Brilliant service, so polite and cheerful. Second one works and spot on
Worth every penny. Many thanks from Ade.

Let me start by saying I don't do reviews except in very rare cases!

This is one of them. Having done very basic research, I came across TruTrak and decided £40 for a vehicle tracker was worth a punt so I ordered one. It was very easy to install of course and I did the short drive as per instructions and then went on line to activate it. I should mention that this was on Saturday. Anyway, I went to the website and clicked on 'Activate' and 2nd step is to input your email address that was used in the purchase process; to my dismay, I couldn't enter the full address. so I sent an email to customer service and prepared for a response on Monday.

About 5 mins later the phone rang, really bad line but I could hear enough to know it was TruTrak. Wow! Due to the phone line we contined over email and Jay sorted it out in the next few minutes.

Remember, this was Saturday afternoon and the sun was out, I certainly won't be answering work emails in those conditions but very many thanks to Jay and I appreciate what you did.

The tracker works well and so I would wholeheartedly recommend it and TruTrak to anyone, amazing service above an beyond expectations, thanks Jay.