TT-Line Reviews 

10,107
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Terrible cruise ship experience. Dinner cost €17 per person, but the food was even worse than instant noodles. The beer was awful and only available in cans. To make things worse, the soap dispenser i... See more

Rated 1 out of 5 stars

Terrible travel experience. The seats were extremely uncomfortable and painful for a 6-hour journey. The Wi-Fi was very weak, and the delay in departure was only announced during check-in. Everything... See more

Rated 5 out of 5 stars

Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more

Company replied

Rated 3 out of 5 stars

Pre check-in was ok except for some absolutely crazy way to state the expiring date for identification document. HOW can anybody make that kind of idiotic system when there are thousands of examples... See more

Company replied

Company details

  1. Ferry service

Written by the company

På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

10k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(10,107)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

The best, cheapest and easiest way to travel.... TOP!

Very easy to book, service is TOP and the prices are fair!!
The cabins are clean, even towels!
Never have to drive through Denmark anymore because the ferry Putgarden/Rodby is much too expensive.
So, I can recommend TT line to everyone :-)

11 April 2023
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Reply from TT-Line

Hello, thank you for your feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 3 out of 5 stars

Price chage very fast

The price increace every time I search for a trip

31 March 2023
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Reply from TT-Line

Hello, thank you for your feedback which we forward to responsible. We look forward to welcome you onboard. Best regards TT-Line

Rated 5 out of 5 stars

😃 Very nice!!!

1 April 2023
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Reply from TT-Line

Hej och tack för din feedback. Vi ser framemot att få hälsa er välkomna ombord. Hälsningar TT-Line

Rated 1 out of 5 stars

The early ship from Rostock to…

The early ship from Rostock to Trelleborg is the worst experience ever. After the breakfast beeing served from 8.00 to 9.00 nothing is available until 14.00. The toilet have no soap etc..... I recommend to choose Stena Line instead. More comfortable ships and cleaner.

15 March 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 1 out of 5 stars

Day sailing our car was damage…

Day sailing our car was damage scratched through to paint and dented both sides. Tt line told us a procedure to go through getting two quotes stat dec and photos only to be told there was no incident report so werent going to do anything. Left with $2500 worth of damage. We hadnt noticed damage as dark have a disability so getting in car was priority and with a child with disability. Basically they could not care less. Very disappointed in being given run around and basically fob off with their legal letters. Hmm think ill fly from now on
Update i did send feedback to your customer service and if you read my feedback thats the response i got after a month and them knowing full well they werent going to deal with it properly very disappointed as i am a pensioner who looks after a child with a disability and i dont have $2500 to fix the damage.

7 January 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly. We look forward to welcome you on board our ferries soon. Your TT-Line team

Rated 5 out of 5 stars

All the segments of mu trip from…

All the segments of mu trip from booking to arrival went perfect

1 March 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 5 out of 5 stars

Amazing !!!!!!

5 February 2023
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Reply from TT-Line

Hi, thank you for your nice feedback. We hope to welcome you onbard soon again. Best regards TT-Line

Rated 4 out of 5 stars

Hej,

Hej,
I have given you 4 stars because you can improve the food at the restaurant.
You can consider also the organic food and vegetarian options.
I am looking forward to experience this options in my next visit.
Thank you

31 January 2023
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Reply from TT-Line

Hi, thank you for your feedback which we send on to responsible. We look forward to welcome you onboard soon again. Best regards TT-Line

Rated 5 out of 5 stars

The boattrip was amazing

The boattrip was amazing, good room Nice staff.
However, the woman at the douane was crazy and agressive for no reason at all. Maybe search for another job, or even beter: a good therapist

3 February 2023
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback. We hope to welcome you onboard soon again. Best regards TT-Line

Rated 3 out of 5 stars

Average experience

Very easy check-in.

A lot of food choices on the menu, even on the night ferries, but the food was pre-heated and looked like it had been laying there for a while. No staff served the food either.

Cabins were not well cleaned (lots of hairs in the toilet, dust in every corner in the room).

Would be nice to only have one general wake up call 30min before arriving, instead of reminding people that breakfast is being served 1hrs before arrival. Quite annoying to get disturbed when you do not want to have breakfast. Guests who wants to eat can set their own alarms.

But overall, a decent experience.

24 January 2023
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Reply from TT-Line

Dear customer, thank you for your feedback, which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 1 out of 5 stars

Late boarding and departure

Late boarding and departure, very old and dirty rug, food was inedible. A shadow of its former self

21 December 2022
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Reply from TT-Line

Dear customer, thank you for your feedback.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
We look forward to welcome you on board our ferries soon.
Your TT-Line team

Rated 1 out of 5 stars

My last post was indeed correct it is…

My last post was indeed correct it is the service from Devenport Tasmania to the new terminal in Geelong, Melbourne Victoria, Australia!!!!! The worker has now been relieved of her duties as animal control officer and been reassigned other duties. The whole process and dealings with TTLine for me was not satisfactory and our main concern is that it could happen to another customer and their pet. We are glad they took it seriously but this sort of thing should not happen in the first place.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Will do it again!

Perfekt, on time, comfy beds!

2 January 2023
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 1 out of 5 stars

Really bad experience

Really bad experience.
We got on the ferry (Trelleborg-Swinoujscie) at 01:20. Ferry departure was at 02:00. We had to wait for the cabin till 3:00!!! There were only two coworkers cleaning all the cabins. Waiting for 1h 40m in the middle of the night… I do not recommend.
Also the smell in the toilet was very bad.

Never again TT on any route.

3 January 2023
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Reply from TT-Line

Dear customer, thank you for your feedback.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
We look forward to welcome you on board our ferries soon.
Your TT-Line team

Rated 1 out of 5 stars

I have a discount code and while I use…

I have a discount code and while I use it I was forbidden to complete the booking.
I had to make the booking without the discount.

5 January 2023
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Reply from TT-Line

Dear customer, thank you for your feedback.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
We look forward to welcome you on board our ferries soon.
Your TT-Line team

Rated 5 out of 5 stars

The ship so huge and so nice …

The ship so huge and so nice ….
Everything is cool, fresh and clean …
Nice stuff so kind and cooperative

24 December 2022
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Reply from TT-Line

Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line

Rated 4 out of 5 stars

Price worthy

Price worthy, clean and professional. Only critic would be the breakfast.

28 December 2022
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Reply from TT-Line

Hi, thank you for your feedback which we send on to responsible. We look forward to welcome you onboard soon again. Best regards TT-Line

Rated 1 out of 5 stars

Not good

The boat was ok.
But when i go AT 5 morning for Coffee, i have a woman AT thé cashier, who was very anthypatic. She was very Bad with passagers.

25 December 2022
Unprompted review
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Reply from TT-Line

Dear customer, thank you for your feedback which we send on to responisible. We hope to welcome you onboard our feffies soon again. Best regards TT-Line

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