Terrible travel experience. The seats were extremely uncomfortable and painful for a 6-hour journey. The Wi-Fi was very weak, and the delay in departure was only announced during check-in. Everything... See more
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See what reviewers are saying
Trelleborg to Travemünde with Peter Pan was a great experience. Easy booking, fast checkin with machines, onboarding with caravan. Clear signs and instructions from friendly personal. Clean sitting ar... See more
Company replied
Don't buy tickets with a flex add-on from TT Line because if you cancel (up to 24 hours before departure), you won't get a refund at all. You'll even have to pay extra! We'll never travel with TT Line... See more
Pre check-in was ok except for some absolutely crazy way to state the expiring date for identification document. HOW can anybody make that kind of idiotic system when there are thousands of examples... See more
Company replied
Company details
Written by the company
På ttline.com hittar du många erbjudanden och bra tips för din resa över Östersjön. TT-Line är marknadsledande inom färjetrafiken mellan södra Sverige och kontinenten. Med upp till 18 avgångar per dag förbinder TT-Line de största Östersjöhamnarna Travemünde, Rostock, den polska hamnorten Swinoujscie och Klaipeda i Litauen med den södra svenska knutpunkten Trelleborg, den viktigaste hamnen i Sverige. På ttline.com hittar ni färjeöverfarter, paketresor och shoppingresor till förmånliga priser. Med en flotta på sju fartyg erbjuder TT-Line bekväma hytter, restauranger, cafeér samt bollhav för de yngsta. I ombordshopen Sea & Save hittar ni kosmetika, starka drycker, parfymer, godis och souvenirer. Njut ombord på soldäck med en god bok och en kopp kaffe. TT-Line erbjuder olika typer av biljetter. Nyhet! Planera din semester tryggt och säkert. Lägg till FLEX-Plus på din bokning. Boka nu och bestäm dig senare. Avbokning utan kostnad och ombokning utan avgift med FLEX-Plus fram till 24 timmar före avresa. Låt semestern börja ombord!
Contact info
Travemündeallén 12, 231 61, Trelleborg, Sweden
- 0900-1112031 (1,50 kr/min)
- kundtjanst@ttline.se
- ttline.com
2.4
Poor
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from TT-Line
Hi, thank you for your nice feedback. We look forward to welcome you onboard soon again. Best regards TT-Line
Ferries right on time and nice personal.
11 November 2022
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Be very careful with this travel…
Be very careful with this travel company when buying tickets because if you don't get the Flex ticket even if you cancel the trip 24 hours before or more they don't give a single penny back. It's unheard of, but this company does this and I don't like it at all, it seems like a real scam to me.
4 December 2022
Unprompted review
Reply from TT-Line
Dear customer, thank you for the feedback. We have different kind of tickets. The cheapest ticket is with special conditons. It's always possible to add FLEX-Plus for more flexibility. You can find information about the tickets on our page Ticket overview. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Reply from TT-Line
Dear customer, thank you for your feedback.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
We look forward to welcome you on board our ferries soon.
Your TT-Line team
Really good and quick customer support
Really good and quick customer support! Thank you so much!
21 November 2022
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Choose Tt line long time ago
Choose Tt line long time ago. Easy to deal with .. never problems profesional and kind. Highly recommend. 100%
20 November 2022
Reply from TT-Line
Dear customer, thank you for your nice feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
The worst experienc ever
The worst experienc ever . The fair was ther in time , but i get on bord 3 h later after the bout should be already gone . Ticket was for the bout peter pan but arived has nils duck a realy smal one . And the worst thing was that i was not alone in the cabin and the staff was arogant, it was the last time whit them . Realy not recomnding tt line
28 October 2022
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
We look forward to welcome you on board our ferries soon.
Your TT-Line team
Two and a half hours delay to Berlin
Two and a half hours delay to Berlin. Two hours delay for back to Sweden.
21 October 2022
Reply from TT-Line
Thank you for your. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Bra 🙂🙂 ☺️☺️☺️☺️😉😉
20 October 2022
Reply from TT-Line
Hej och tack för din positiva feedback. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line
Reply from TT-Line
Hej och tack för din positiva feedback. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line
This company is not safe for female…
This company is not safe for female travellers travelling alone or young families. Staff will enter your cabin with a master key card more then once during the night
27 September 2022
Unprompted review
Reply from TT-Line
Thank you for your star feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Fairly dissapointed by everything...
Fairly dissapointed by everything connected with TT-Line and I suspect that most of it is because of cost cutting.
If we start at the check in, not a single employee in sight, only a couple of self-service gates that the not so tech savvy older generation often has a problem with understanding.
We were held up hours on the pier, from when we checked in to well after the ferry were supposed to cast off, whitout any explanation.
The state of the ferry is shabby at best, old and not very clean.
The cabin had a sour smell, the bathroom stank of mold and the faucets leaked.
The bed was in fairness nice.
The breakfast buffé was ruinously expensive for the quality of the food served, you'll get better and cheaper food at a gas station (which there are many of on both sides), simply don't bother with eating on the ferry.
Everything felt unprofessional.
All this for a price that matches competitiors that has higher quality service, nicer ferries and better food.
If you have the choice, avoid TT-Line, It's worth driving a detour to take another crossing, I know I will.
15 September 2022
Reply from TT-Line
Thank you for your star feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Not happy Jan.
I use this ferry once or twice a year, love the trip over and back to Tas. This trip I was not impressed with the shop. I was going to buy a drink and a packet of chips.
I passed over a $10 note, and was told that they did not accept cash, only credit cards. AS I do not have a credit card I went hungry. I for one, thought a $10 note was still legal tender in Australia.
16 September 2022
Unprompted review
Reply from TT-Line
Dear customer, thank you for your feedback. We send it on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
The cabin was super cold and AC…
The cabin was super cold and AC regulation button did not work. The AC still blew cold air. Also, my cabim was not ready and I had to wait 30 mins to clean it.
11 September 2022
Reply from TT-Line
Thank you for your star feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Very bad experience
Very bad experience, I came 25 min before departure,and they made me pay 600 kr extra, rude ,bad customer service.I would recommend this company to anyone.
I will post on social media my terrible experience.
3 September 2022
Reply from TT-Line
Thank you for your star feedback. We are very sorry that you were not satisfied with our trip and would like to apologize for the inconvenience.
We are always working to improve our service. Therefore, we would like to ask you to send your feedback to our customer service (https://www.ttline.com/en/contact/ifeedback/). In this way, it reaches the responsible colleagues directly.
Despite the inconvenience, we would be happy to welcome you on board our TT-Line ferries again soon.
Your TT-Line team
Reply from TT-Line
Dear customer, thank you for your feedback, we send it on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
No reply still waitung
29 August 2022
Reply from TT-Line
Hello, thank you for your feedback. We are very sorry but we have no mail from you in our inbox. Did you send it to kundservice@ttline.se Best regards TT-Line
Helt ok som transport
25 August 2022
Reply from TT-Line
Hej och tack för din positiva feedback. Vi ser framemot att få hälsa er välkomna ombord på någon av våra färjor snart igen. Hälsningar TT-Line
Will certainly return
Cabines were comfortable. We had a nice time. The only big negative point: the restaurant food wasn't very good, expensive and not very tasty. Otherwise the rest was fine.
18 August 2022
Reply from TT-Line
Dear customer, thank you very much for your feedback which we send on to responsible. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
Good value for money
Boat was on time. Easy on-boarding process. Plenty of space in the ship lounge.
18 August 2022
Reply from TT-Line
Dear customer, thank you very much for your nice review and feedback. We hope to welcome you onboard our ferries soon again. Best regards TT-Line
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