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Turkeyana Clinic Reviews 

910
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers had a great experience with this company. Customers frequently praise the medical team and doctors for their professional, transparent, and honest approach during consultations and medical procedures. Consumers also warmly note the smooth overall organization of travel logistics, including comfortable hotel accommodations and reliable airport pickup services. Many visitors express deep gratitude for the dedicated support they receive throughout their entire healthcare journey. However, some people mentioned that unexpected extra fees and significant pricing adjustments appeared after their initial arrival at the clinic. Reviewers also noted persistent challenges regarding language barriers and limited communication with staff members during long medical procedures.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a stark contrast in their experiences. On one hand,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, attentiveness, and... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of outcomes. While... See more

Customer service

Consumers find customer service to be mixed, with some reviewers praising the helpful staff, professional... See more

Price

Reviewers mention negative feedback about price, consistently reporting unexpected costs upon arrival.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went for a hair transplant consultation but they advised me that I wouldn’t get a good result because my doner are is not healthy enough. I appreciated the honesty since other places directly gave... See more

Company replied

Rated 4 out of 5 stars

It was great 👍, thanks for everything. I can definitely recommend .you are in safe hands with Turkeyana.

Company replied

Rated 4 out of 5 stars

My friend and I visited this clinic for a hair transplant, and I have to say, the building is huge and very clean. We were both thrilled with the results it exceeded our expectations and was 100% su... See more

Company replied

Rated 4 out of 5 stars

I visited them for dental work and found them to be very professional. I wasn't entirely satisfied with having to wait 20 minutes, but they did apologize. Overall, the staff especially Mehrana was ex... See more

Company replied


Company details

  1. Clinic
  2. Cosmetic Dentist
  3. Cosmetics shop
  4. Dental clinic
  5. Hair transplantation clinic
  6. Plastic surgery clinic

Written by the company

Turkeyana Clinic established since 2012 in Istanbul Turkey, and it engaged strongly in Hair Transplant, Plastic Surgery and Cosmetic Dentistry. Turkeyana chooses the best private Turkish hospitals to their patients; those hospitals equipped with the latest medical technology that working alongside with the best-experienced medical doctors. Turkeyana Clinic vows to achieve the best results for their patients to reach their expectation, and provide an exceptional medical care. Turkeyana Clinic facilitate the treatment journey for their patients that coming aboard, starting from the reception from the airport, residency in best hotels in Istanbul, transportation and translation during all the treatment period.


Contact info

3.9

Great

TrustScore 4 out of 5

910 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(910)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are professional and friendly

They are professional and friendly
The rustlers for my is more than perfect
My recommendation is you must try them
I made surgery since for months and results was amazing
I came again with my two from my friends to made the same operation

9 February 2024
Unprompted review
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Reply from Turkeyana Clinic

Thank you very much for rating our services and giving us five stars on Google!
We are pleased to hear that you are satisfied with your experience with us. We strive to provide the best possible service to our customers, and appreciate your positive review.
In order to obtain the best services from Turkeyana, please contact the customer service team via:
Phone: +905075522020
Email: customer-care@turkeyanaclinic.com
We take customer feedback seriously and strive to provide the best service possible, and we value transparency and open communication.
With sincere thanks and appreciation, Turkeyana Team

Rated 1 out of 5 stars

I have done 12 crowns back in October…

I have done 12 crowns back in October 2023 then back home New Zealand 22 hrs flight after a week one of crown has broken and bleeding gum and the bottom ones not even .. I called customer care they told me to do X-ray and send to them with pictures and after weeks their respond was to go back again just fix the broken ones,, what wast of money and time and very unhelpful customer care .. they good only when they want us to book and pay deposit .. they not willing to help for my situation as they gonna cost heaps of money to fix them here .. I don’t recommend it at all. I regret it and very bad experience

23 October 2023
Unprompted review
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Reply from Turkeyana Clinic

Dear Danny's Barber Shop Limited
We're sorry to hear about that through the review
The details you have mentioned are alarming and do not meet our high standards.
We cannot identify your medical file in our archives by the name you used in the review.
If there is a real problem, we would appreciate the opportunity to discuss your case further and address it appropriately.
Please get in touch with our Customer Care Team as soon as possible.
At +905313956908
Or customer-care@turkeyanaclinic.com
We take customer feedback seriously, strive to provide the best service possible, and value transparency and open communication.
thanks for understanding.

Sincerely,
The Turkeyana Clinic Team

Rated 1 out of 5 stars

They have a complete dental laboratory

They have a complete dental laboratory, as well as the construction process under my chin, 4 months ago. When I returned to America, two of my teeth fell out. I will start repairing my teeth again
As for my accuracy, even though I used to get a massage every day, as they said. The result is that under my chin it looks like an old chin with wrinkled skin
I tried to contact with TURKIANA CLINIC
to take a consultation. Never replied.
That was the worse experience i ever had

24 August 2023
Unprompted review
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Reply from Turkeyana Clinic

Dear Nadia
Notice that our clinic's follow-up department has attempted to contact you several times to answer your inquiries, but we have not received a response.
Attempts to tarnish our reputation by creating negative reviews on review platforms will hinder our understanding of your issue and our efforts to resolve it.
We strive to provide the best possible service to our customers, and we are ready to assist you.
Therefore, please contact the relevant department as soon as possible by calling +905313956908 or emailing us at customer-care@turkeyanaclinic.com.
We appreciate your understanding and cooperation.

Sincerely,
Turkeyana Clinic Team

Rated 5 out of 5 stars

I recently had the pleasure of visiting…

I recently had the pleasure of visiting turkeyana Clinic and receiving treatment from Dr. Ekim, Fadwa, and Ibrahim, and I must say that my experience was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and professionalism, immediately putting me at ease.

Dr. Ekim's expertise and care were evident from the outset. Not only did dhe take the time to thoroughly understand my concerns, but she also explained the treatment options in a clear and understandable manner. Here skill and knowledge were truly impressive, and I felt confident in her care throughout the entire process.

Fadwa's compassion and attentiveness were also noteworthy. She provided support and guidance every step of the way, ensuring that I felt comfortable and well-informed. Her dedication to patient care was evident, and I appreciate the extra effort she put into making my experience seamless.

Ibrahim's professionalism and efficiency were also remarkable. From scheduling appointments to ensuring that everything ran smoothly, his attention to detail and friendly demeanor contributed to a positive experience.

Overall, my experience at turkeyana Clinic was outstanding, thanks to the exceptional care provided by Dr. Ekim, Fadwa, and Ibrahim. I would highly recommend this clinic to anyone seeking top-notch medical care in a welcoming and supportive environment. Thank you for your dedication and commitment to excellence!"

13 January 2024
Unprompted review
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Reply from Turkeyana Clinic

Thank you for sharing your wonderful experience at Turkeyana Clinic. We greatly appreciate your kind words about Dr. Ekim, Fadwa, and Ibrahim. Providing exceptional care and a welcoming environment are our top priorities. We're delighted to have earned your recommendation and look forward to serving you again in the future. Best regards,

Rated 4 out of 5 stars

I recently had a hair transplant at…

I recently had a hair transplant at Turkeyana. Before having the procedure I was very nervous about flying overseas into a country I knew nothing about. I flew from Chicago and my overall experience was good. The main reason I decided to get it done at Turkeyana was because of the incredible communication from my medical consultant Joulana! She was phenomenal! She communicated so well and was very informative on what to expect. I highly recommend anyone that's wanting a procedure done to ask for her!

The procedure itself was not painful but the anesthesia injections were very painful. The one thing I disliked was that numerous people came into my room where I was having the procedure done and either assisted in the procedure (but didn't communicate who they were or what they were doing) and the communication was not very good.

Another negative was I wasn't made aware of the significant cost of medicine, shampoos, and serum that I was going to need upfront. I found out after the operation. More communication on this subject to future clients will be a major improvement.

Overall, I would recommend this clinic to anyone looking to get a transplant or procedure done. They have a lot of technology and are reasonably priced. They do good work.

20 December 2023
Unprompted review
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Reply from Turkeyana Clinic

Thank you for choosing Turkeyana for your hair transplant procedure and for sharing your feedback with us. We are pleased to hear that your overall experience was good, despite initial nervousness about traveling overseas. We greatly appreciate your kind words about Joulana, your medical consultant. We will certainly convey your appreciation to her, and we're delighted to know that she provided excellent communication and guidance throughout your journey. We understand your concerns about the anesthesia injections and the lack of clear communication regarding the various individuals present during the procedure. Your feedback is valuable, and we will work to enhance our communication and ensure that our clients feel more informed about the process. We apologize for any inconvenience regarding the cost of medications, shampoos, and serums. We will take your suggestion to heart and work on providing better upfront information about these expenses to future clients. Thank you for recommending our clinic to others. We appreciate your trust in us, and we're committed to continuously improving our services. If you have any further questions or need assistance, please do not hesitate to reach out. Best regards,

Rated 5 out of 5 stars

My dental treatment at Turkeyana

Since my arrival in Istanbul the personnel at the clinic made me feel welcomed and all were very curtios.
I also want to add that the doctors I met with were totally professionals and so far into my treatment I'm delighted with the results.
You don't need to worry about any language barriers as the translators were all very capable.
Well done Turkeyana I'm very impressed so far with the choice I've made

8 January 2024
Unprompted review
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Reply from Turkeyana Clinic

Thank you for taking the time to share your positive experience at our clinic. We're delighted to hear that you felt welcomed and appreciated the courteousness of our staff. Providing excellent patient care and a warm environment is our top priority, and your feedback reinforces our commitment to that goal. If you have any further comments or suggestions, please feel free to share them with us. We look forward to continuing to serve you during your time in Istanbul and beyond.

Rated 5 out of 5 stars

It was a great experience at Turkeyana.

It was a great experience at Turkeyana.
Good hospitality and lovely clinic. The only thing was the final cost was higher than the one informed earlier. Apart from that everything went well.

29 December 2023
Unprompted review
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Reply from Turkeyana Clinic

Thank you for sharing your experience with us. We're pleased to hear that you had a great experience at Turkeyana, and that you appreciated the hospitality and the clinic's atmosphere.
We apologize if the final cost exceeded the initial estimate. We understand that transparent communication about costs is crucial, and we will review our procedures to ensure that such discrepancies are minimized in the future. If you have any further questions or need assistance, please feel free to reach out. Your feedback is valuable to us, and we hope to have the opportunity to serve you again in the future. Thank you for choosing Turkeyana.

Rated 1 out of 5 stars

Must read, be careful

Must read, do not do any procedure with them !!! They take advantage of tourist!

Paid for multiple procedures and 1)they over charged for “extra root canal” and didn’t refund like they said they would 2) didnt actually do one of the procedures I paid for (bonding) asked multiple times during the procedures and they said “at the end they do it”, which they didn’t. Was an actual argument to try to get that refunded. Which they still haven’t refunded it 3) work they did perform instantly failed/broke. 4) botched both the dental and hair procedures!!!

Full review; I've had lots of dental done, in Canada, US, Lebanon, & now Turkey. Turkeyana by far the worst experience. 0-10 & not comparable to anything I've experienced so far. As of right now all work they did needs to be replaced and created more issues. They've also haven’t refunded me anything yet and it’s month 9!
1) 3 teeth/crown/bridges they installed instantly came / broke out. Within 5 days! They did nothing to compensate. I ended up with less teeth then how I started. 110% regret going to them.
2) Paid for Bonding + 4 teeth to have root canals.
**they didn’t do the bonding and said they would refund the procedure. Still haven’t refunded it!
**Only 3 of the 4 teeth needed a root canal. They had 2 different dentist confirm the 3 of the 4 teeth on their screen. Still waiting for the refund on 1 of the extra root canals they charged for. Said it takes 3 weeks to refund, which is not true as now I’m being told it should of been instant.
3) Not doing the bonding on my front teeth has made it so my teeth don’t match in colour. Did their teeth whitening and it did absolutely nothing!
4) Paid for 12 crowns + 2 floating teeth, bridged to the back crown on each side. I got only 4 long bridges! 4 bridges vs 12 crowns + 2 bridges. They were to give me crowns and not bridges! So now because figment is bad and I can’t floss anymore , everything has to be replaced and is sensitive
5) All work performed was a really bad job and rough. Ended up ruining my teeth and hair is patchy with doll like plugs in areas. Dental side Resulted in expensive emergency remediation work needing to be done in another country within days of the dental procedure. Emergency dentist & the oral surgeon both said all my gums were extremely cut up. They removed the remaining floating bridge as it was making my other teeth lose, the other already had broken instantly. Advised a floating back molar should of never have been done & would ruin my other teeth & also break out instantly - was just a money grab. A tooth had to be extracted as Turkeyana should not of touched the tooth as they created such a severe infection, it resulted in tooth not being saveable (that tooth had a fresh crown/bridge they put on it!). The infection was so severe it caused massive bone loss and resulted in multiple antibiotics and a bone graft needing to be done! The emergency dental team advised Turkeyana should of either treated that molar with an issue or not touched it at all. As them replacing the crown and cutting up the gums created an immediate unavoidable issue.
6) Bite was so incorrect my right side couldn’t touch & left side over touched. Causing my left canine tooth to break within hours of leaving Turkeyana. The new left floating bridge molar broke off within only 4 days due to this ! Remediating dentist said how they left my bite was unacceptable and asked where and what kind of place I went to.
7) Retainer they made me was done incorrect and caused a gap to form in the middle of my front teeth. So had to get a new guard made in Canada ($900 Canadian) to close the gap. ** I just had braces for 5 years removed 2 months prior, so all teeth were perfectly straight with zero gaps prior to Turkeyana !

#Turkeyana didn't offer any refund for their poor quality / error. They are aware of all the issues and emergency remediation that had to be done and the cost! They know the bridges instantly broke & offered nothing! They stopped responding to the agent who set me up in Canada! They followed up with me this fall, but still have yet to refund me and are now trying to state it was already done.

Honestly they could of at-least refunded what was over charged and gone above to try to refund or fix the errors they caused. But seriously nothing at all but lies from them. With zero accountability

12 April 2023
Unprompted review
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Reply from Turkeyana Clinic

Dear SEAN PAUL DUCHARME
Notice that our clinic's follow-up department has attempted to contact you several times to answer your inquiries, but we have not received a response.
Attempts to tarnish our reputation by creating negative reviews on review platforms will hinder our understanding of your issue and our efforts to resolve it.
We strive to provide the best possible service to our customers, and we are ready to assist you in any way possible.
Therefore, please contact the relevant department as soon as possible by calling +905313956908 or emailing us at customer-care@turkeyanaclinic.com.
We appreciate your understanding and cooperation.

Sincerely,
Turkeyana Clinic Team

Rated 5 out of 5 stars

Had hair implants over two days at…

Had hair implants over two days at turkeyana, excellent service from Emad, Nora, Dr:Anas, mohamed, bose, Omar and the rest of the team. Many thanks for all your hard work

18 December 2023
Unprompted review
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Reply from Turkeyana Clinic

Thank you for your kind words! We're delighted that you had an excellent experience during your hair implant procedure with Emad, Nora, Dr. Anas, Mohamed, Bose, Omar, and the rest of our team. We appreciate your trust and thank you for choosing us. Best regards,

Rated 5 out of 5 stars

The dentist is very professional

The doctor Arman and technicians are very professional and did an excellent job for my teeth. I recommend this clinic and thank you Turkeyana

18 December 2023
Unprompted review
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Reply from Turkeyana Clinic

We sincerely appreciate your positive feedback regarding your dental treatment by Dr. Arman and our technicians. We're delighted to hear that you found our service to be highly professional and that you're pleased with the results. Thank you for recommending Turkeyana Clinic, and we look forward to serving you again in the future. Best regards,

Rated 5 out of 5 stars

Great stuff and great device

Great stuff and great device
Waiting The final result

23 December 2023
Unprompted review
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Reply from Turkeyana Clinic

Thank you for your positive feedback! We're glad to hear that you're satisfied with our service and equipment. We understand your anticipation for the final results, and we assure you that we're committed to delivering the best outcome possible. If you have any questions or need further information while waiting, please don't hesitate to reach out to us. Your satisfaction is important to us, and we look forward to providing you with the final results you're waiting for.

Rated 4 out of 5 stars

My journey with hair transplant …

I traveled from the United States for a hair transplant and extensively researched various centers in the Middle East. Without hesitation, I chose Tirkeyana Beauty Center. They facilitated everything through WhatsApp, making logistics easy. Despite a long flight, the procedure took place the next day. The staff provided a helpful consultation, a shave, and took pictures. While the procedure was generally tolerable, the local anesthesia injections were a bit painful. The staff was efficient, consistently checking on my comfort during the 8-hour process. The overall cost is fair compared to the US and other centers, and they provide accommodation and transportation. The procedure was conducted by registered nurses, which, as a physician, I understand. It's crucial to ensure medication is included in the package. I highly recommend this center and will update on the results.

23 December 2023
Unprompted review
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Reply from Turkeyana Clinic

Thank you for choosing Turkeyana Beauty Center for your hair transplant. We're pleased to hear you had a positive experience and found our services and pricing fair. Your recommendation is greatly appreciated, and we look forward to hearing about your results. If you have any questions or need further assistance, please feel free to reach out.

Rated 5 out of 5 stars

Smooth♥️♥️♥️I love Turkeyana the…

Smooth♥️♥️♥️I love Turkeyana the professionalism is amazing lovely staffs and very respectful and kind they all treat you like you are the center of the world. If you are looking for a bright and nice smile Turkeyana is the place to be. The number 1 and only beauty Clinic ♥️♥️

22 December 2023
Unprompted review
Rated 5 out of 5 stars

The staff was incredibly friendly and…

The staff was incredibly friendly and assisted in every way imaginable. I asked countless questions and they always answered promptly. Overall, I could not be more impressed with their service. I will certainly be coming back in the future.

20 December 2023
Unprompted review
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Reply from Turkeyana Clinic

We are delighted to hear about your positive experience with our staff at Turkeyana Clinic. Providing excellent customer service and assistance is our top priority, and we're pleased that you found our team to be incredibly friendly and responsive to your questions.Your satisfaction and intention to return in the future mean a lot to us. If you ever have more questions or need assistance, please don't hesitate to reach out. We look forward to serving you again and ensuring your continued satisfaction with our services. Thank you for your kind words!

Rated 5 out of 5 stars

Great clinic

Great clinic, would recommend!

20 December 2023
Unprompted review
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Reply from Turkeyana Clinic

We appreciate your recommendation and are pleased to hear that you had a positive experience at our clinic. Thank you for choosing us, and if you ever need further assistance or have any questions in the future, don't hesitate to reach out. Your satisfaction is important to us!

Rated 5 out of 5 stars

Top class service with hotel and…

Top class service with hotel and transport , very friendly staff and doctors, not too much english speaking person but hair transplant was really amazing . Only things lagging was communication with the managment team, could be better.

19 December 2023
Unprompted review
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Reply from Turkeyana Clinic

Thank you for your feedback on your experience with our clinic. We're pleased to hear that you found our services, hotel accommodation, and transportation to be top class, and that you had a positive experience with our friendly staff and doctors. We're also glad to know that you were impressed with your hair transplant results. If you have any more comments or suggestions in the future, please don't hesitate to share them with us. We're here to assist and ensure your satisfaction with our services. Thank you for choosing us for your hair transplant!

Rated 5 out of 5 stars

Highly recommended …

I had the most secure and easy journey with Turkeyana Clinic. The staff are super friendly and always there to help. I can communicate freely whether in English,Turkish, and Arabic.

Highly recommended 👌

12 December 2023
Unprompted review
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Reply from Turkeyana Clinic

We are thrilled to hear about your journey with Turkeyana Clinic! Providing a friendly and supportive environment for our patients is a top priority, and we're delighted that you found our staff to be super friendly and always helpful. Thank you for your high recommendation, and if you have any more questions or need further assistance in the future, please feel free to reach out. Wishing you continued health and well-being!

Rated 5 out of 5 stars

All the staff are very friendly and…

All the staff are very friendly and take very good care of you. Especially Ms. Yağmur is very professional and successful in her job. I had 3 sessions of icon laser and I got successful results from the first session. I recommend it to everyone. Thank you so much to Turkeyana family ♥️

15 December 2023
Unprompted review
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Reply from Turkeyana Clinic

We are delighted to hear about your positive experience at our clinic. Thank you for your recommendation and for being a part of the Turkeyana family. If you have any more questions or need further assistance in the future, please do not hesitate to reach out. Wishing you continued success and well-being.

Rated 5 out of 5 stars

I am very impressed with the staff and…

I am very impressed with the staff and the doctors. They very friendly well equipped and the facility is very clean and the have coffee shop…if any one is planning to get there hair done I recommend this place they guarantee there job 100%

15 December 2023
Unprompted review
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Reply from Turkeyana Clinic

We greatly appreciate your positive feedback and your recommendation. We take pride in our friendly and well-equipped staff and doctors. Our clinic is committed to maintaining a clean and comfortable environment, including the coffee shop, for our patients' satisfaction. We also stand by our guarantee of 100% satisfaction with our services. If you have any more questions or need further assistance, please feel free to reach out. We wish you the best!

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