Turkish Airline 

Sparte dog is lock in jakkarta. What is this client service ? I never seen something this bad !

sparte dog is lock in jakkarta
This airline sucks at flying with animals, as per their adverts, dogs are blocked and cannot fly

very bad experience the customer service is not recommended the staff is not hospitable. I had a problem with my luggage during my last flight and it was very complicated to get it back. Therefore I really do not recommend this company...

I am deeply disappointed with Turkish Airlines for their lack of compassion and rigid policies regarding pets. Today, they refused to allow a dog to board a flight, demonstrating an appalling disregard for both passengers and their beloved animals.

This kind of treatment is unacceptable in a world where pets are considered family members. Instead of finding a humane and customer-friendly solution, Turkish Airlines chose to enforce their rules without empathy or flexibility. It’s shocking to see a major airline fail so spectacularly in accommodating passengers with pets, especially when so many other airlines are finding ways to be pet-friendly.

If you’re a pet owner, I strongly recommend reconsidering your travel options. Turkish Airlines clearly does not prioritize the needs of its customers or the well-being of their animals. I won’t be flying with them again.

Unacceptable service, I especially do not advise, endangers our animals. sparte dog is lock in jakkarta

I won't stop at a simple negative opinion, see you soon!

It is unacceptable to not treat animals with respect, I will not use this company again. My dog ​​was not taken care of properly. Horrible service

a disgrace! I've never seen an airline treat animals this way. A dog is currently stranded in Jakarta for no reason, left in an atrocious state.
This airline is to be avoided.

I had an absolutely terrible experience with Turkish Airlines. First, the staff was unhelpful and indifferent to passenger concerns. The flight was delayed multiple times with no proper explanation, and the lack of communication was frustrating.

The worst part was how they handled pets. My dog was supposed to be transported safely, but due to their negligence, I was informed that my poor dog was locked in Jakarta for hours without proper care. This is unacceptable!

I expected better from an airline of this reputation, but it was nothing short of a nightmare. I will never use Turkish Airlines again and strongly advise others to avoid them if they value their pets’ safety and overall quality of service.

I am absolutely appalled by Turkish Airlines' handling of a situation involving a dog named Sparte. Despite all documents being in order, including vaccinations and proper transportation arrangements, Sparte Dog is lock in Jakarta, abandoned without care or explanation.

This is beyond unacceptable. Turkish Airlines has shown a complete lack of professionalism and humanity in dealing with this innocent animal. The staff on the ground provided no solutions and showed no willingness to resolve the issue.

How can a global airline justify treating animals like luggage? This level of neglect is not just unprofessional—it’s cruel.

Turkish Airlines, your actions are shameful. I strongly urge anyone traveling with pets to avoid this airline at all costs. You have lost the trust of your customers, and your reputation will suffer if you continue this disgraceful behavior. Fix this now!

No respect for animals, leave abandoned on the day of departure. A worrying lack of professionalism!!

Sparte dog is lock in jakkarta !!!

What a shame! sparta dog is locked in jakkarta. This airline is really rubbish. It's not the first time this has happened.

My dog is stuck in Jakarta don't ever take this company they're bad as rotting meat

sparte dog is lock in jakkarta, worst service ever ,

Sparte dog is locked in Jakarta.

They let a dog sleep outside they refused his transport at the last minute. They are inhuman and without respect for animals.

I flew for the 1st time with Turkish Airline just to try out as they were named nom 1 airline in 2023 and i bought my tixs super early of the year. So 9 months later my nightmare begins:

1. Flying from KUL - Istanbul - Stockholm
No issue with the flight, everything was on time, luggage was all good but food not that great - could be more international instead of serving local food.

2. Flying from Copenhagen - Istanbul - KUL
COP - INS:
• Flight entertainment was out after 10min in the air.
• Given free wifi to compensate on entertainment out service but unable to connect (I’m not the only one)
• Food not that great

INS - KUL
• Ground staff was super rude
• Bought my seat was given another seat without explanation or informing

I purposely bought my seats as there are twin seats available in the flight. When online checking in 24 hours before flying the seats were there but when printing out boarding pass at the airport my seat change. Asked at COP airport they say they cannot do anything because the seats are from INS - KUL and ask me to ask INS airport instead. I have 2.5 hours transit so when I landed i went to their so called “care point” counter. There was a huge line (around 20 people) assuming there was some flight issue. Then i saw a shorter line with only 2 person in the q, so i q there instead, took them close to 45min for my turn. When my turn arrived the person at the counter didn’t even acknowledge me and let me wait for another 5min because she need to do closing (after i asked). Finally she is ready so I told her my problem, without even helping to understand my problem she immediately rejected me and say that I am in the wrong line and asked me to q at the longer line. At that time I am left 1 hour to board my next flight. I told her that I have been waiting for an 1 hour and she need to listen to my problem 1st. Which she did but after taking all my details she just continued doing whatever she need to do for her closing and continued to let me wait without any explanation. Then another guy came (assuming he’s supervisor) asked what is going on and they were talking in their language. He immediately also rejected me without helping me out. I was so angry at that time as they refuse to help nor explain to me my problem. Instead choose to keep rejecting me and said i was at the wrong line instead. As at that time I’m only left with 50min to board and the gate was far, I left the counter. When I board the plane they actually change the seat to accommodate a person they are transporting who is sick. I would not have a problem if they would have informed me at least via email about the change of my seats. Unfortunately nothing was informed nor a refund was made to me.

When I landed and took my bag, I was too tired cause is a long haul so I took my luggage (which had a cover) and gone home. The next day when I was unpacking my luggage I then realize that 1 of my handle was broken and they just took the handle and inserted into the cover which is why I didn’t realize. I emailed them on Thursday (12th Dec) but till now (18th Dec) no reply from them yet.

Now I know why they are not the nom 1 airline anymore and never again I will take Turkish Airline. If I could I would have not even given them a star in this review.

Detailed Complaint Against Turkish Airlines

From: Marie Paule Muamba
Flight: Washington D.C (IAD) to Kinshasa DRC] via Turkish Airlines
Date: 24th July 2024
Booking No 86241680
Confirmation
TGC7W

I am writing to express my deep dissatisfaction with the services provided by Turkish Airlines during my recent trip. Below are the details of the incidents:
1. Lost luggage: One of my suitcases was never recovered. This loss caused significant inconvenience, including the urgent purchase of essential items upon arrival. Despite my repeated attempts to report and resolve this issue, I have received no updates or concrete solutions.
2. Delayed delivery of the second suitcase: My second suitcase was delivered with a considerable delay on 27th September 2024 after 23:00. During this time, I was left without access to my personal belongings, severely affecting my comfort and ability to carry out my plans.
3. Lack of communication and poor customer service: I contacted your customer service several times to report these issues, but my complaints were ignored or mishandled. No clear information was provided regarding the status of my luggage or the next steps to follow.
4. Unprofessional behavior by staff: Your company’s agents at Kinshasa airport were extremely unprofessional. They refused to provide their names or the name of the local branch manager, making it impossible to track my claims. Such a lack of transparency is unacceptable.
5. Disorganization and incompetence: These incidents reveal a complete absence of effective processes to handle baggage claims. The level of incompetence and disorganization demonstrated by your staff is deeply concerning and does not reflect the standards expected of an international airline.

Requests for Rectification:
• A thorough investigation into the loss of my suitcase and an immediate update on its status.
• Adequate financial compensation to cover the unexpected expenses incurred (emergency supplies, transportation to resolve the issue), as well as compensation for non-material damages.
• A formal apology and an explanation for this serious failure of your responsibilities.
• A guarantee of corrective measures to ensure other passengers do not face similar experiences.

Contact Information for Follow-Up:
• [I have provided all relevant information and even exchange via their WhatsApp account
Detailed Negative Review:
I strongly advise against flying with Turkish Airlines following my flight from Kinshasa on [date] to [destination]. The experience was disastrous: one suitcase lost, another delivered late, and non-existent customer service. Worse still, the agents at Kinshasa airport refused to identify themselves or connect me with the local manager.

No prompt or effective action was taken to resolve my issues. The blatant disregard for customers and the incompetence of the staff are unacceptable for an international airline. I am awaiting a formal apology and immediate compensation for the significant damages suffered.

Marie Paule Muamba
Of
N.C
28215
US 🇺🇸