Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members for keeping them thoroughly informed throughout the entire vehicle repair journey and making the process seamless. Many people also mention the exceptionally high quality of the workmanship, noting that cars are returned looking immaculate and polished to absolute perfection. Some reviewers were not happy with the communication, mentioning unexpected long delays, repeatedly missed completion dates, and receiving unhelpful customer service responses. A few other people also felt that the standard of certain repairs fell short of expectations, noting issues with mismatched parts and poor vehicle handling.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Staff

Customers had positive experiences with staff, highlighting their amazing support and efficient communication... See more

Quality

Reviewers mention positive feedback about quality, expressing absolute delight with the exceptional standard... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are friendly, responsive, and provide... See more

Customer communications

Consumers find contact to be positive, highlighting courteous and professional interactions from the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. #22 of 34 best companies in Vehicle repair shop
  2. #12 of 16 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #2 of 4 best companies in Car Restoration Service
  5. #37 of 59 best companies in Vehicle Repair
  6. #1 of 1 best companies in Electric motor repair shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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4.7

All reviews

(496)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Repair

After my unfortunate accident with a deer my insurance company gave me a choice of accident repair shop . I picked Turner accident repair shop because of location to where I lived. I could not have been happier with the repair it was booked in with a time convenient to me,a curtesy car was arranged through Turner accident with enterprise car hire and the repair took only 2 days. I was kept informed every step of the repair with text email and telephone it was very professional and a very painless would highly recommend

18 July 2025
Rated 5 out of 5 stars

Perfect work.

The work Turners did on our car's bodywork was perfect. They turned up on time to collect our car and delivered the temporary replacement. The work on our car was completed earlier than they had said. The inside and outside of our car were thoroughly cleaned. I couldn't fault them at all.

8 July 2025
Rated 5 out of 5 stars

From the first phone call I felt at…

From the first phone call I felt at ease, they arranged to pick my car up from my home, I was able to track my repairs as they were being done, when everything was done they rang me to arrange delivery to my home, I was really pleased with the service from the staff at Turners and would definitely use them again.

21 July 2025
Rated 5 out of 5 stars

I am insured through NFU they use…

I am insured through NFU they use yourselves as their trusted repair agents. Your response to them passing on my claim was so prompt I had barely put the phone down with their agent who said you would contact me shortly. I filled out the relevant forms you requested and within hours you had arranged to collect and deliver a courtesy car , and repair my vehicle repaired within a week and deliver it back the next week, your staff kept me constantly informed of the progress. BRILLIANT service , I would highly recommend you.

Many thank

3 July 2025
Rated 5 out of 5 stars

Great service.

Everything was first class. Great repair I thought my car was a right off,kept informed about what was going on with it,when I picked it up, it was explained to me exactly what had been done(in layman's terms) so could understand. I don't want to see them again,but wouldn't hesitate to use them again. Mr J Middleton.

4 August 2025
Rated 5 out of 5 stars

Overall end to end customer experience…

Overall end to end customer experience was good and communication from the team was spot on . The driver collecting spent far too long completing paperwork and taking EXCESSIVE amounts of photos, other than that all positive

16 July 2025
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round! Prompt repair done to high standard. Excellent communication before, during and after repair. Friendly, professional firm. I have no hesitation in recommending them!
Many thanks.

1 August 2025
Rated 5 out of 5 stars

Great service

Great service, my car was booked in straight away and I was kept updated at all points. Would highly recommend.

18 July 2025
Rated 4 out of 5 stars

Generally good service

Generally good service, very friendly staff and communicated well with us. It’s just the timescales to get car parts that delayed the repairs to our car.

17 July 2025
Rated 5 out of 5 stars

The whole process from collection to…

The whole process from collection to repair to drop off was very efficient I was kept updated throughout the repair on progress the staff are very friendly the collection /drop off guy was also friendly and took care in putting my car on the trailer and again taking it off at drop off can not fault in any way 2

29 June 2025

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