Turners Accident Repair Limited Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff members for keeping them thoroughly informed throughout the entire vehicle repair journey and making the process seamless. Many people also mention the exceptionally high quality of the workmanship, noting that cars are returned looking immaculate and polished to absolute perfection. Some reviewers were not happy with the communication, mentioning unexpected long delays, repeatedly missed completion dates, and receiving unhelpful customer service responses. A few other people also felt that the standard of certain repairs fell short of expectations, noting issues with mismatched parts and poor vehicle handling.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Staff

Customers had positive experiences with staff, highlighting their amazing support and efficient communication... See more

Quality

Reviewers mention positive feedback about quality, expressing absolute delight with the exceptional standard... See more

Customer service

Clients share positive opinions on customer_service, noting that staff are friendly, responsive, and provide... See more

Customer communications

Consumers find contact to be positive, highlighting courteous and professional interactions from the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service I received from Turners Accident Repair in Sheffield was excellent. All staff are super helpful, friendly and listen to your requests and concerns. Communication was five stars too keep... See more

Rated 5 out of 5 stars

Amazing quality service from start to finish. Kept up to date throughout the whole repair by a warm and professional team. They looked after my car as if it was their own, and I received it in im... See more

Rated 5 out of 5 stars

I could not speak more highly of Tuners Sheffield given their attention to detail and superb customer interaction.The staff are all friendly and helpful which to me shows teamwork and training They co... See more

Rated 5 out of 5 stars

My car was taken to Turners after a non-fault claim. They helped to arrange a courtesy vehicle quickly and carried out repairs to a very good standard and in a very good timeframe. They rang me every... See more


Company details

  1. #22 of 34 best companies in Vehicle repair shop
  2. #12 of 16 best companies in Car Body Shop
  3. #8 of 8 best companies in Vehicle Dent Removal Service
  4. #2 of 4 best companies in Car Restoration Service
  5. #37 of 59 best companies in Vehicle Repair
  6. #1 of 1 best companies in Electric motor repair shop

Written by the company

Turners, a family run accident and repair business established in 1969, is the trusted partner for many of the UK’s major insurance companies and fleet operators for their vehicle accident repair provision. With purpose built, high-tech bodyshops and investment in the very latest vehicle repair techniques and ideologies we ensure a fast and efficient service to all of our customers. We have five locations across the Yorkshire region; Doncaster, Leeds, Selby, Ripon and Sheffield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

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4.7

All reviews

(496)

87 reviews in the last 12 months

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Rated 4 out of 5 stars

Wow what a service

Wow what a service, absolutely brilliant
I deal with a lot of business and have had some experience with Bodyshops too,and I know that ive taken my vehicle in for a minor repair and its been in there weeks which is very frustrating.
But totally the opposite with these guys turned my van around in a week and even kept me updated!!!! Repair was also top class colour match ect .
Well done keep it up turners

8 July 2025
Unprompted review
Rated 1 out of 5 stars

REALLY BAD WORKMANSHIP !!!!

Please keep away from this company, shocking workmanship.......Unfortunately you cannot give a zero star !!! The insurance company that I am with had the repairs done at the Selby depot and when the van was returned to me after five weeks, Soon as I saw it being taken off the transporter I said to the delivery driver that the repairs are the wrong colour !!! on my way home I noticed that the rear view mirror camera was not working correctly, on further inspection I noticed that the rear view camera was fitted upside down, so all I was seeing was the sky !!! Whilst on my journey home there was two individual noises in the back of the van. On opening the rear doors I found that the protective MDF panels that had being fitted had fallen off the back off the doors, fixing grummets missing !!! On further inspection of the van the colour did not match the rest of the van and seemed duller, flat and not the correct colour. The hinges for the doors are badly scuffed to the bolts, hinge outside of van chipped. Bumper body kit fitted very poorly, a real trades person would not have left it like this !!! looking from above you can see straight through to the floor on certain areas of the bod kit !!! No black seal as the rest of the van has been used, parts of the body kit coming away from the main body skirting already after a day, the body kit is warped where the towing eye is, maybe fitted to tight !!! Do not think they are capable of fitting it correctly as the original one was !!!Reversing camera not fitted properly and looks as though it could fall off at any given time!!! Cables hanging loose under the chassis and if caught by anything it would be ripped straight off !!! Brakes have not being sorted, squeaking very often when in slow moving traffic. Marks on existing painting work where it has being masked off whilst doing the work, looks like that might need re-spraying !!! Van wentr back yesterday to be looked at and the van has to go back and repair the repairs that has being done previously!!! for another 4-5 days !!!....This means that I now will have a hired vehicle that does not allow me to get my disability scooter into it, another weekend missed with not having the correct means of getting out and about !!! Having Muscular Dystrophy my van has being adapted in many ways so that I can live a life as normal as possible, I should not have to miss another week of going anywhere due to the incompetence of the workmanship of this company!!! Being a carpenter/craftsman I cannot get it into my head that my vehicle would be released back to me in a state that was returned worse than when it went in for repairs due to being hit from behind!!! The workmanship is shocking, no phone call from the management to express their concerns about getting it repaired !!! Just do not think this company is capable of doing the work correctly !! The only people who seems concerned are Kyle (front desk) and the delivery drivers .......Very, very poor company.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Really bad quality garage

Really bad quality garage. Not recommended! The bumper was glued. It was not replaced. The reinforcing beam was repaired with a hammer. Unfortunately, without a positive effect. This is unacceptable! The rear reinforcing beam is safety during an accident. Lots of putty on the rear boot. Parking sensor glued. Quality of paint is really poor.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Good job

Friendly and helpful staff that kept me informed of progress . The car has been repaired well and returned to my home having been cleaned.

24 June 2025

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