Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... See more
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... See more
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... See more
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve. However, starting this week, we... See more
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Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
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United Kingdom
- tvmucho.com
Excellent service
Excellent help from support staff when experiencing problems changing payment method.
12 June 2023
Unprompted review
Reply from TVMucho SL
Hi Vince,
Thank you for reaching out and sharing your positive experience with our support staff. We're delighted to hear that they provided excellent assistance during your payment method change process.
At TVMucho, we strive to ensure that our customers receive top-notch support and have a smooth experience with our services. It's great to know that our support team was able to address your concerns effectively and help you overcome any difficulties you encountered.
We value your feedback, and your kind words will be shared with our support staff to recognize their efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing TVMucho]. We truly appreciate your business.
Best regards,
TVMucho Team
Great app Sideloaded to firestick and…
Great app Sideloaded to firestick and works brilliantly with no buffering. Later service well worth the money. We have had TV mucho for three years now and due to all negative reviews wanted to leave a positive one. We live in Greece
15 June 2023
Unprompted review
Reply from TVMucho SL
Hi Douglas Lanfear,
We appreciate the 5STARS rating. We are glad that you like our service including our Later Service. Rest assured that we would continue to work hard to provide you the best service you deserve.
All the best,
TVMucho Team
Unable to sign in & no help towards recovering my password?
All resolved now , thanks to using the
“ Live Chat link “ .... 23 May 2023 ..
Good afternoon Support Team ,
I have not been able to sign in since 15th of May.
My password is not recognized ?
This is my 3rd email to you this past week & you have not responded.
Numerous times I have clicked to “ Recover my password “
No response .
I have conversed with your Robot on “ Chat “ & written my details & problem .
Once again No response .
I contacted Trust Polit & did receive a comment saying that you had sent emails & for me to check my spam box .
I have NOT received any emails from your support team & I have checked my Spam box several times each day .
How many emails do I need to send & how many times do I need to tap on the “ Recover password link “ before my service is restored ?
It seems the only response I receive from your team is through TrustPilot !
Can you please respond ASAP .
Many thanks
Wendy ( Hincks )
22 May 2023
Unprompted review
Reply from TVMucho SL
Hi Wendy,
We are not sure why you were not receiving our replies to you but all of you emails were replied few minutes from the time you sent them to us. I have emailed you again using my personal email. Please check it again and you can reply to me directly.
Regards,
Head of Customer Support
Home sweet home…
I really enjoy and appreciate the opportunity to watch my UK shows and feel so much more at home when I do.
I have to stick up for tvmucho here, without them I might have been tempted to go back to the UK, because it's really really nice to be connected.
The service is really changeable. I took a tip from another review- bbc 1 is often really really impossible to watch at busy times, but bbc news channel always works great.
I saw someone complain about not getting a free hour, and I had to laugh at how self-absorbed and entitled that was... Really? You expect to complain about something you get for free? You don't know how lucky you are!
Anyway. Definitely not perfect but makes a huge positive difference to my life in Spain.
19 May 2023
Unprompted review
Reply from TVMucho SL
Hi C J,
Thank you so much for sharing your positive experience with TVMucho. We're thrilled to hear that you enjoy and appreciate the opportunity to watch your favorite UK shows, and that it helps you feel more connected to home. Providing that sense of connection and familiarity is one of our main goals, and we're delighted to know that we're making a positive difference in your life in Spain.
We understand that the service can be variable at times, especially during busy periods. We appreciate your understanding and flexibility in finding alternatives, such as switching to BBC News Channel when BBC 1 is crowded. Our team is constantly working to optimize and improve our service, and we appreciate your patience and feedback.
We also appreciate your perspective on entitlement and gratitude. It's important to remember the value of the services we receive, especially when they're offered for free. We're glad you recognize the privilege and are grateful for the opportunity to enjoy TVMucho's free offerings.
While we strive for perfection, we understand that no service is flawless. However, we're dedicated to continuously enhancing our platform to provide you with the best experience possible.
If you have any further feedback or suggestions, we're always here to listen. Thank you for being a valued member of TVMucho, and we look forward to continuing to bring you the UK shows you love.
Best regards,
TVMucho Team
Not enjoyable to watch TV bad streaming…
Not enjoyable to watch TV bad streaming every five minutes
18 May 2023
Unprompted review
Reply from TVMucho SL
Hi Frankie Bray,
I'm sorry to hear that you're having a frustrating experience with TV streaming and constant interruptions. It can certainly be quite frustrating when your viewing pleasure is interrupted by frequent Buffering, If you could please reach us at support@tvmucho.com so that we can isolate whats causing this. interruptions can have various causes, and troubleshooting steps may vary depending on your specific setup. Looking forward to your email.
Kindly,
TVMucho Team
Reply from TVMucho SL
Hi Lizzy Dent,
Thank you for your positive feedback! We're delighted to hear that our service consistently works well for you. We appreciate your support and loyalty. If there's anything else we can assist you with, please don't hesitate to reach out.
Kindly,
TVMucho Team
Simply the best service
Simply the best service. Nothing else comes close. I had some problems in the early days when it moved from the Activation code to a more usual log in, but it now works perfectly every time, whether in France or back in the UK where it is far more cost effective than SKY Streaming. Just one complaint: why does my Halifax credit card not work?
28 April 2023
Unprompted review
Reply from TVMucho SL
Hi Anita and Ray Bradley,
Thank you for your kind words about the service you have received. I'm glad to hear that the service has been working perfectly for you, both in France and the UK, and that you find it more cost-effective than SKY Streaming. As for your Halifax credit card not working, there could be several reasons for this. It's possible that your credit card is not compatible with the payment system used by the service, or there may be an issue with the card itself. I would recommend contacting your bank's customer support team and ask them to investigate the issue. They should be able to help you identify the problem and find a solution.
Regards,
TVMucho Team
A wide selection of channels
A wide selection of channels. No buffering problems. Love the recording function. Communication with sales and support always positive and solutions to problems were found. Past login problems were fixed and it‘s been several months since the last one occurred. Great deal. I don‘t want to watch television without it.
11 April 2023
Unprompted review
Reply from TVMucho SL
Hello Thomas A. Kean,
It's great to hear that you're enjoying your TV service! Having a wide selection of channels without buffering issues is definitely important for a good viewing experience. It's also wonderful that you find the recording function useful and that you've had positive experiences communicating with sales and support.
It's always great to hear that previous problems have been resolved and that you haven't had any login issues for several months. Your satisfaction with the service is evident in your statement that you wouldn't want to watch television without it.
Thank you for sharing your positive feedback with me!
Regards,
TVMucho Team
Speak as you find…
I'm a great believer in speak as you find...and I've never had any issues whatsoever! A very cheap and a perfectly reliable, fantastic service. I've previously occasionally used the free hour, then when I needed a longer service I subscribed to the monthly payment option, the signal has never been interrupted, never any buffering issues and the recording service is a real bonus. I checked out the site's Trustpilot rating before subscribing which clearly isn't great, but when you read the negative reviews more closely, most are from whinging sponging ex-pats who are typically on the lookout for something for nothing! The fact that TVM reduced the free hour down to 15 minutes was obviously their commercial decision and is irrelevant, if you want to use their service which is no doubt costly to provide, then FFS pay for it and don't throw your toys out of the pram and write negative reviews because you've lost 45 minutes of FREE viewing per day.
18 March 2023
Unprompted review
Reply from TVMucho SL
Hello Simon Walker,
It's great to hear that you've had such a positive experience with the service you've subscribed to. Speaking as you find can often lead to more honest and authentic interactions, and it sounds like your experience has been nothing but positive. It's also good to see that you've done your research and looked beyond the surface level of reviews to make an informed decision about your subscription.
It's unfortunate that some people may have had negative experiences with our service, but as you mentioned, it's important to consider the context and motivations behind those negative reviews. It's also important to remember that businesses have to make commercial decisions, and sometimes that may mean changing the terms of a free service. However, as you pointed out, if the service is valuable to you, it's worth paying for to ensure its continued reliability and quality.
Overall, it's refreshing to see someone who has taken the time to assess a service based on their own experiences and make a well-informed decision, rather than blindly following the opinions of others.
Kindest regards,
TVMucho Team
Still unable to login via iOS, in the app, or in the browser
I have an iPhone 11 and a iPad, using a family plan. I’m thinking of dropping the family plan right now as I can’t get anything to work other than the iPad. The iPhone will not login, the submit button doesn’t even seem to respond to clicking. I’ve been in contact many times with their support system, acknowledging that they have my ticket and they’ve been no follow-ups for over a month and a half.
It’s really excellent when it works, hence, for two stars. One would be unfair, but I really want them to fix this. Getting a web form to work should not be an acceptable critical failure point.
Edit: Apparently there are a limited number of devices this is an issue for, and they're actively looking into it. Fingers crossed this can be put back to 4 or 5 stars soon...
Edit 2: Yes! Their developers were able to resolve the login issue and it’s working on both the iPhone 11 and the iPad Pro, so I’m back to being a very happy TVMucho camper!
15 March 2023
Unprompted review
Reply from TVMucho SL
Dear James,
We apologize for the inconvenience caused to you. We understand your frustration regarding the login issue you have been facing on your iPhone 11. Our support team has been informed about your issue, and we request you to kindly email us directly at support@tvmucho.com with your account information and device details so that we can investigate the matter and provide you with a prompt resolution.
We take customer feedback seriously and we appreciate your valuable comments regarding our service. We assure you that our team is working hard to ensure that such issues are resolved as soon as possible, and we hope to regain your trust in our service.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
TVMucho Team
Impossible to watch without frequent…
Impossible to watch without frequent buffering! Using iPhone 11 hotspot on Vodaphone SIM at 50 Mbps and still wont work. Tech support suggest watching TVMuncho on my 6" iPhone screen to eliminate the buffering! What is the point? I want to watch TV not my phone. Shame because their service would be great if they increased their bandwidth. Had no choice but to cancel. Waste of 7.99 Euro if you ask me!
11 March 2023
Unprompted review
Reply from TVMucho SL
I'm sorry to hear about the trouble you've been having with TVMuncho. It's frustrating when you're paying for a service and it doesn't work as expected. It sounds like you've tried using your iPhone 11 hotspot on a Vodaphone SIM with 50 Mbps, but you're still experiencing buffering issues.
It's unfortunate that you had to cancel your subscription because of the buffering issues. It seems like increasing their bandwidth would be a good solution to improve their service. I can understand why you feel like you wasted your money on a service that didn't meet your expectations.
However, you need to understand that Hotspot connections always depends on signal strength and there will be times that even if you are subscribed to high speed connection, the actual speed is not what get. If you have time, please reach out to support again and kindly provide them a screenshot of the actual speedtest result so that we can diagnose further.
Regards,
TVMucho Team
Have they gone bust I cannot get anyone…
Have they gone bust I cannot get anyone to talk to me
8 March 2023
Unprompted review
Reply from TVMucho SL
Dear Sylvia Akehurst,
Thank you for reaching out to us. We're sorry to hear that you're experiencing difficulties, and we'd like to assist you in any way we can. Could you please provide us with more details about the issue you're facing?
To help you better, we kindly ask you to email us at support@tvmucho.com. This way, we can give you a more personalized response and help you with any queries you may have.
Thank you for considering our assistance, and we look forward to hearing from you soon.
Best regards,
TVMucho Team
i have not been able to watch it, blank screen only.
i have not been able to watch it , just a blank blue screen, please advise, i am a paying customer, its been down for over a week on pc.
23 February 2023
Unprompted review
Reply from TVMucho SL
Dear Robert Bustard,
We apologize for the inconvenience you have experienced with our service. We understand how frustrating it can be to not be able to access the content you have paid for.
We would like to assure you that we take your feedback seriously and are committed to resolving any issues you are facing. Our team has been working diligently to identify the root cause of the problem you have described and we are actively working to resolve it as soon as possible.
In the meantime, we suggest trying the following troubleshooting steps to see if they help resolve the issue:
Clear your browser cache and cookies.
Disable any browser extensions that may be interfering with our service.
Try accessing our service from a different web browser or device.
If these steps do not resolve the issue, please contact our customer support team via email at support@tvmucho.com and they will be happy to assist you further.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue for you.
Best regards,
TVMucho Team
Great service
I was directed to an error site when I tried to login. I tried the chat and was informed by email that there was a technical issue. It was resolved quickly. I think TVMucho is great. It’s usually very fast and reliable and, let’s be honest, it costs next to nothing.
19 February 2023
Unprompted review
Reply from TVMucho SL
Hi Hilary,
Thank you for taking the time to share your recent experience with TVMucho. We appreciate your positive feedback regarding our service and are delighted to hear that you find our platform to be fast, reliable and cost-effective.
We apologize for any inconvenience you may have experienced when attempting to login, and we are glad to hear that our technical support team was able to quickly resolve the issue. We are committed to providing our customers with the best possible service, and we are constantly working to improve our platform to ensure that your experience with TVMucho is as seamless and enjoyable as possible.
Thank you for choosing TVMucho, and please do not hesitate to reach out to our support team if you have any further questions or concerns.
Best regards,
The TVMucho team
Terrible
Terrible. First try to reset password as cant login. Then it says token invaild, email address invalid yet it sends me a new reset. I reset and it says payment needed. I have paid in full for the year. For 3 days we have had no service yet we are paying for it.
I have used mucho tv for yeats but this is making me want to change to a better provider.
Its been hrs of trying to log in with no avail
20 February 2023
Unprompted review
Reply from TVMucho SL
Hi Sara Megson,
We are sorry to hear about the difficulties you have been facing with logging in and accessing our service. We apologize for any inconvenience caused.
We would like to ensure that this issue is resolved as soon as possible. We kindly request that you contact us directly at support@tvmucho.com, so we can assist you in resolving this matter promptly. Please provide us with your account details, including the email address associated with your account, so we can investigate the issue further.
We understand how frustrating it can be to experience such issues, especially when you have been a loyal customer of ours for years. We would like to assure you that our team is committed to providing the best possible customer service and support.
We look forward to hearing from you soon and resolving this matter to your satisfaction.
Best regards,
The TVMucho Team
Hi can't sign in
Hi can't sign in. I've tried all my emails and ass words and it says these accounts Dre not valid. even the one I'm sure is. I used to be able to put my code in but that doesn't show up on the screen anymore. I'm paying throughy Barclays account E. MURPHY
Has it been cancelled.....
14 February 2023
Unprompted review
Reply from TVMucho SL
Hi E. Murphy,
Thank you for taking the time to share your experience with us. We apologize for the inconvenience and frustration you have experienced while trying to log in to your account.
We understand that you have tried multiple emails and passwords to log in, but are still receiving an error message indicating that your accounts are not valid. This could be due to a number of reasons, such as a temporary technical issue or a problem with your account.
We recommend that you try resetting your password through the "Forgot Password" link on our website or contact our customer support team at support@tvmucho.com and they can assist you in resolving this issue.
Once again, we apologize for any inconvenience caused and we hope to resolve this matter for you as soon as possible.
Best regards,
TVMucho Team
Constant buffering during sport..
I pay around EUR15 a month for the service. However as far as sporting events on the big Irish and English channels are concerned it can be very hit and miss. On numerous occasions particularly during the World Cup and before that during RTE national team qualification games the signal just disappeared or got caught in a buffering roundabout. Very disappointing then to have to revert to either the foreign language alternative or do without seeing the games at all. The app is also a pig to use on Android TV and us very slow - obviously needs developing. Same issue again with the Six Nations presently on some devices. At one stage I even asked for a part refund and the question was ignored - and I'm sure that they will come with a stock answer to this criticism that makes no one the wiser as well. I will vote with my wallet at the end of the day and either look for alternatives or only sign up on a single device on the month when the sporting event requires it, which at the end of the day can save me money for several months of the year. Others who feel aggrieved should consider doing the same
3 February 2023
Unprompted review
Reply from TVMucho SL
Hi John Plumber,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you have experienced issues with the signal during important sporting events and that you have found the app difficult to use on Android TV. We understand how frustrating this can be, and we appreciate your feedback as it helps us improve our service.
Our team is always working to ensure the best possible viewing experience for all of our customers, and we would be happy to look into the issues you have described in more detail. If you could reach out to our support team at support@tvmucho.com, they would be able to assist you and resolve any technical issues you are facing.
We are committed to providing our customers with the best possible service, and we hope that you will continue to use our service in the future. If there's anything we can do to improve your experience, please do not hesitate to reach out to our support team.
Best regards,
TVMucho team.
Cannot sign into the app on my TV
Cannot sign into the app on my TV
After entering user name pressing the Enter key will not allow the cursor to move to the password stage
OK now working. After the 4th attempt of shutting down the TV and Chromecast, it has worked. Once it is running TVMucho is very useful service. I find the iPhone app pretty clunky though.
4 February 2023
Unprompted review
Reply from TVMucho SL
Dear Chris,
We're sorry to hear that you are having trouble signing into the app on your TV. In order to better assist you, please reach out to our support team at support@tvmucho.com and provide details of the device you are using. Our support team will be happy to help you resolve this issue and ensure that you are able to access our app as soon as possible.
Thank you for bringing this to our attention and we hope to hear from you soon.
Best regards,
The TVMucho team.
Prompt Support and Gremlins
Yes, there have been technical glitches with this platform, however I've received good support and everything is ok now. I feel sometimes it's not TVMucho that has the gremlin, but other technical issues like VpN disconnecting and reconnecting (when i didnt know), Mbps fluctuation and so forth. So yes, patience is needed and vigilance. However ~ honestly its worth it, to have access to a very useful and comforting service, UK programming and more, coupled together with the option to make recordings.
29 January 2023
Unprompted review
Reply from TVMucho SL
Dear Fliss Anderson, thank you for taking the time to leave a review and share your experience with us. We are happy to hear that our support team was able to assist you in resolving the technical glitches you encountered and that you are now enjoying our platform. We understand the importance of having access to your favorite programming and appreciate your patience and understanding. If you need further assistance in the future, please don't hesitate to reach out to our support team. Thank you for your support!
Problem signing in never had this with…
Problem signing in never had this with the old app and code number, sign in just takes me back again to the same screen
1 January 2023
Unprompted review
Reply from TVMucho SL
Dear Keith Weyman, we apologize for the inconvenience you faced while trying to sign in. We would appreciate the opportunity to assist you in resolving the issue. Could you please reach out to our support team at support@tvmucho.com with more details, such as your account information and the error message you received and device you are using? We are committed to providing a seamless experience for all of our users and will do our best to resolve the issue promptly. Thank you.
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