Appalling customer service! Disgusting company who feels it’s right to target expecting mothers then letting them down by SCAMMING them! Spent 40 off pound on a baby carrier which was ordered 3 mo... See more
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Awful service! Placed an order end of June and no product. Asked for multiple refunds and still nothing. Now the website is currently unavailable. Unacceptable
Ads all over social media but I placed an order over a week ago. Money has been debited from my account, with no order raised. No email confirmation. Nobody answers phone call or responds through Wha... See more
- Delivery took nearly two weeks but is advertised as 4-6 days on the website - The item came in a cheap plastic bag from China and contains no label confirming weight restrictions, materials used... See more
Company details
Written by the company
At Twinie, we specialize in creating ergonomic, stylish, and ultra-practical toddler carriers designed to simplify parenting. Our mission is to help parents regain freedom, comfort, and convenience while keeping their little ones close. At Twinie, we don’t just sell toddler carriers—we empower parents to move freely, comfortably, and confidently with their children.
Contact info
United Kingdom
- twinieshop.com
1.3
Bad
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
First order dated 8 Feb cancelled at sellers request, still waiting for refund (22 Feb).
Ordered again on 11 Feb, item never arrived nor refunded. I believe the whole operation is fake.
22 February 2025
Unprompted review
Scam
Scam! Do not buy from them! You will never receive your order! They hide the negative comments on Instagram and then block you! They’ve changed their Instagram profile 17 times since 2019! I don’t understand how they’re being allowed to scam people like that!
They have stolen the photos they use from the wildrideuk instagram! Just check the profiles and websites and you will convince yourself! They block whoever tries to challenge them! They cancel the order without offering a refund! I’m sure these 5 star reviews are written by them! Stay away from this company! SCAM
4 February 2025
Unprompted review
Scam company
Ordered and then the following day received a cancelling order. Took over a week to get my refund back. Don't waste your time, must be a scam.
9 February 2025
Unprompted review
Pretty sure this is a scam company
Ordered 2 slings and received no email confirmation. The website boasts next day dispatch and great customer service. A week and half later I've received nothing. I reached out to them via the WhatsApp number provided on their website and via the contact form but have received no response. They replied to me on Instagram saying they can't help me and redirected me to WhatsApp. Pretty sure it's a scam. So glad I paid through PayPal and got an instant refund.
31 January 2025
Unprompted review
Ordered cancelled with no reason given
Ordered from Twinieshop on Saturday morning and get a confirmation email on my order so all seemed grand. Then today I got an email saying my order has been cancelled with no reason given. Super disappointed and saw on their Instagram that this was happening to quite a few people. Would really want an explanation asap. My order number is 004352174.
10 February 2025
Unprompted review
Wish I read the reviews first
Wish I read the reviews first. Seems to be some sort of scam.
Placed an order that never arrived, reached out to the provided email and whatsapp number but no reply to either. No confirmation of order delivery.
Messaged the instagram page and got a reply telling me they don’t deal with that stuff?
Just avoid this company and go for a more trusted one at a bit more money.
8 February 2025
Unprompted review
My order never dispatched.
My order never dispatched.
I messaged them on the whatsapp number given on their website- no reply.
I’ve sent email, no reply.
Very concerning, are they a legitimate company ?
Stay well clear!
4 February 2025
Unprompted review
This baby carrier is incredible
8 January 2025
Unprompted review
Buyer beware before making a purchase
Made a purchase from this site that never arrived. Email enquiries bounced back (I used all available email contact addresses supplied and the online customer service enquiry form on their site).
I would like to hear from the owner of the site to ask if this site is genuine. If it is; where is my order?
6 December 2024
Unprompted review
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