Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
Company replied
Items delivered as promised. Really nothing to fault. Rare item but sourced from the US - delivered to NZ - no drama and very happy. We pay a premium on shipping, but that's not Ubuy's fault. Overall... See more
Company replied
Hi The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it. Do I return the glasses to ubuy? Cheers Grant Clark... See more
Company replied
Company details
Written by the company
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Contact info
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4.1
Great
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Shawn Mendes Signature 2 Eau De Parfum 2 Fl Oz
The Fragrance arrived very quickly and was very well packaged. It's exactly how I remembered it from a few years back, being sold out everywhere I was very fortunate to have found it in stock that ships to new Zealand thanks to Ubuy.
3 March 2025
Unprompted review
Reply from Ubuy New zealand
Hi Eren
Thank you for your wonderful review! We're delighted the fragrance arrived quickly and well packaged, just as you remembered. It’s great we could help you find this sold-out item and deliver it to New Zealand. We appreciate your trust in Ubuy and look forward to serving you again soon!
Best regards,
Team Ubuy
Don’t go near Ubuy nothing but…
Don’t go near Ubuy nothing but criminals
13 payments of 33$ they took and 18 months later I still banging my head
I made a mistake I answered the phone and listened to some dude
Said no thanks ,looking at my bank statements I missed the first 2 payments you would think I’d be rang or something no they would try on one day if it wasn’t there they would try te next please don’t go near this lot
Google Ubuy costumer service my mate did it doesn’t exist good luck trying to contact them
14 November 2024
Unprompted review
Reply from Ubuy New zealand
Hello Dean,
Thank you for your feedback. We would like to clarify that the payment you mentioned was made to another website, https://www.ubuy.co.nz/, which is not affiliated with us. We are Ubuy.com, and we do not offer instalment payment options on our Website/App. We only accept payment via online procedures (Website/App). We do not send any sales representative to the customer's doorstep to place the order.
We understand your frustration and recommend reaching out to the relevant company directly to resolve this matter. For Easy contact, we have shared the contact details of them
Contact: 09 77 77 250
Email: info@ubuy.co.nz
Office address: Level 8- 57 Fort Street, Auckland CBD 1010
We sincerely hope your issue is resolved soon. If you have any questions regarding Ubuy.com, feel free to contact us at info@ubuy.com
Best regards,
Team Ubuy
Very supportive during my time in…
Very supportive during my time in purchasing the product
I love it very quality product and excellent. It arrive on time
It was my first time purchasing with this company and I appreciate everything help they provide I would recommend them the best to purchase product with
Thank you very much Ubuy
13 February 2025
Unprompted review
Reply from Ubuy New zealand
Hi Miriama
Thank you for taking the time to share such a thoughtful review! We’re delighted to hear that your first experience with Ubuy was positive, from the quality of the product to the timely delivery and support you received. It’s wonderful to know that we could meet your expectations, and we truly appreciate your recommendation.
Our team works hard to ensure every customer feels valued, especially first time buyers like yourself. Your kind words will be shared with everyone involved they’ll be thrilled to know they made a difference.
We’re here whenever you need us again. Thank you for trusting Ubuy, and we look forward to serving you many more times in the future!
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hi MSRAO
Thank you for your 5-star review! We’re so happy you loved the product and our speedy delivery.
Best,
Team Ubuy
Order still not dispatched 1 month…
Order still not dispatched 1 month after placing the order. Tried to enquire via support chat but they keep closing the call without providing eta etc. Horrible support and service
7 April 2025
Unprompted review
Reply from Ubuy New zealand
Dear Greg
We are deeply sorry for the frustration and disappointment you’ve experienced with your order and our support team. This is not the service we strive to deliver, and we sincerely apologize for the unacceptable delays and lack of clarity during your interactions with us.
After reviewing your case, we regret to inform you that your order was lost in transit while being transferred from the seller to our warehouse. To resolve this immediately, we’ve sent you an email requesting confirmation on whether you’d like us to reprocess the item urgently or issue a full refund. Please check your inbox for our message and respond at your earliest convenience so we can take action right away.
Resolving this is our top priority, and we’ve escalated your case to ensure a swift resolution. If you need urgent assistance, please contact our dedicated support team at +64 (4) 8894529 , and we’ll personally oversee your request.
We understand how frustrating this experience has been and are committed to improving our processes to prevent such issues in the future. Thank you for giving us the opportunity to make this right. We value your feedback and hope to regain your trust.
Best regards,
Team Ubuy
Well packaged and quick delivery
9 March 2025
Unprompted review
Reply from Ubuy New zealand
Hello Marc
Thank you so much for your fantastic 5-star review! We’re thrilled to hear your order arrived safely and on time. We take great care in ensuring our products are securely packaged, and our team works hard to get orders out quickly. It means the world to us that you noticed! Your satisfaction is our top priority, and we’re grateful for your support. Looking forward to serving you again soon!
Warm regards,
Team Ubuy
No communication no product
Spent over $1000 and only received part of the order which doesn't even come up half of what i paid , multiple emails and calls and always promised that someone will get back to me but never seems to happen this is a fkn joke i just want my stuff or atleast someone to give me an answer on what's going on also got told two weeks ago that it was sent its now been over a month and still nothing disappointed and won't be recommending ubuy to anyone
23 March 2025
Unprompted review
Reply from Ubuy New zealand
Dear Rhian
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand how disappointing this situation must be, and we’re committed to resolving it as quickly as possible.
Upon investigation, we confirmed that the back panel arrived damaged at our warehouse during transit from the seller. Our support team proactively reached out to you via email to schedule a return pickup for the delivered product part. Unfortunately, the courier was unable to retrieve the package as you failed to coordinate with the courier.
To expedite your refund, we kindly ask that you reply to our previous email to reschedule the return pickup at your earliest convenience. Once the damaged item is safely received at our warehouse, we will immediately process your refund.
We assure you that resolving this matter is our top priority. Please check your inbox for our follow-up email and respond so we can move forward. If you need further assistance, don’t hesitate to contact us directly at info@ubuy.com .
Thank you for your patience, and we deeply value the opportunity to restore your trust.
Best regards,
Team Ubuy
Very happy customer here 💯
13 February 2025
Unprompted review
Reply from Ubuy New zealand
Hello Noora
Thank you for your fantastic review! We’re overjoyed to hear that you enjoyed our services/products. Your support is invaluable to us.
Feel free to reach out anytime at info@ubuy.com ; we’d love to serve you again in the future!
Best regards,
Team Ubuy
False shipping costs
Ordered a small plastic car part for $300 NZD, $50 shipping cost.
Waited a month for any sort of update to my purchase, where I was greeted with an $80 shipping bill. I have now waited another week where i have been charged with another $200NZD bill for shipping. My product hasn't even left their warehouse yet, where is this money going?
This is ridiculous, and the customer service is non-existent, do NOT buy!
10 March 2025
Unprompted review
Reply from Ubuy New zealand
Dear Jules Skerrett
We sincerely apologize for the inconvenience you've experienced with your recent order. At Ubuy, we strive to provide transparent and efficient service, and we regret that your experience did not meet these expectations.
Regarding the Additional Shipping Charges:
Initially, we charged the standard shipping fee based on the product's estimated weight and dimensions. However, during the packaging process, we discovered that the shipment's volumetric size was larger than anticipated. This discrepancy led our courier partners to impose additional fees to ensure delivery to your address. We understand that this is frustrating, and we are actively working to improve our estimation processes to prevent such occurrences in the future.
Concerning Customs Duties and Taxes:
The item you ordered is being imported from the USA. As outlined in our shipping policy, customs/import duties and taxes are not included in the product price or shipping fees. These charges are determined and collected by your country's customs authorities upon the shipment's arrival. We have clearly stated on our website and during the checkout process that these additional charges may apply and are the responsibility of the customer. This information is also reiterated in our order confirmation emails.
Regarding Order Status and Customer Service:
We acknowledge the delay in your order's processing and the lack of timely updates. This is not reflective of the service standards we aim to uphold. As per the latest updates, the order is already on the way to your shipping address and you may expect delivery within the next 3-4 working days. We are also enhancing our customer service training to better assist and address customer concerns in a timely manner.
We deeply regret the frustration and inconvenience this situation has caused you. Your feedback is invaluable, and we are committed to making the necessary improvements to enhance our customers' shopping experiences. If you have any further questions or require assistance, please do not hesitate to contact our customer support team directly.
Sincerely,
Customer Support Team
Ubuy
Didn’t receive item
Didn’t receive item . So I asked for a refund it’s been well over a year many phone calls and emails still nothing . This place is a scam
10 April 2024
Unprompted review
Reply from Ubuy New zealand
Dear Mike
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered with your order. After reviewing our records, we were unable to locate any order or payment linked to your name "Mike ioapo" We understand how concerning this can be and want to assure you that we take such matters seriously.
To assist you further, we request you to please drop us an email at info@ubuy.com with your order details. This will help us investigate the situation more thoroughly and ensure that you receive the support you deserve. We appreciate your patience and look forward to resolving this issue for you.
Best regards,
Team Ubuy
UBUY SENDS FAKE STONES, MISLEADS CUSTOMS
1. CHARGED ME FOR REAL STONE IN JEWELLERY. ALEXANDRITE.
2. SENT COLOURED GLASS.
3. SENT FAKE INVOICE WITH JEWELLERY FOR MUCH LESSOR, AMOUNT TO MISLEAD CUSTOMS. THEY CONFIRMED THIS BY EMAIL TO ME... THE CHEAPER INVOICE WAS FOR CUSTOMS.
4. SENT THE CHEAP FAKE JEWELLERY THE SAME VALUE AS THE MUCH LESSOR ITEM ON THEIR FAKE INVOICE.
5. WERE IN CONTACT WITH ME TIL I ASKED ABOUT THE STONE. NOW IGNORE.
6. I WANT A REFUND.
THIS WEBSITE SELLS FAKE PRODUCTS AND MISLEADS CUSTOMS.
7. I HAVE EMAILED LOTS. THEY IGNORE.
8. THEY SAY THEY ARE NEW ZEALANDS NUMBER ONE ONLINE BUYING PLATFORM. NO THEY ARE NOT. MORE LIKE, AMAZON IS NEW ZEALANDS NUMBER ONE ONLINE PLATFORM, DUE TO REFUNDING WHEN ONLINE SELLERS TRY TO RIP PEOPLE OFF!
* I am not using the same email for the order for this review.
6 March 2025
Unprompted review
Reply from Ubuy New zealand
Dear Valued Customer
We sincerely apologize for the frustration and distress this experience has caused. Your concerns regarding product quality, invoice discrepancies, and communication gaps are deeply concerning, and we take these allegations with the utmost seriousness.
To resolve this promptly, we need your cooperation to proceed with a thorough investigation. As previously requested, kindly share clear photos of the necklace’s stone, pendant, markings, and packaging box via email. This will allow our quality team to verify the authenticity of the materials and address the issue of misrepresentation.
Regarding the invoice: Ubuy strictly complies with international customs regulations, and the value on the commercial invoice does not include actual shipping costs & other fees. We will share the accurate order value invoice in your email.
We acknowledge that our communication with you after your inquiry about the stone was unacceptable. Your case has now been escalated to our senior support team, and we are committed to resolving it transparently. To expedite this, please email your photos and order details directly to info@ubuy.com , and we will prioritize your refund request upon verification.
Your feedback is critical to improving our processes, and we deeply regret that this experience has shaken your trust in us. We are committed to accountability and ensuring this never recurs.
Thank you for your patience as we work to make this right.
Warm regards,
Customer Experience Team Ubuy
I was looking for curtain rails
I was looking for curtain rails; tricky job with interiors and different hights in the ceiling... these curtain rails are fabulous.. they pinch between floor and ceiling and i can adjust the space individually... vertically and then horizontally as well. Perfect and so far the material supports the weight. Thanks
21 January 2025
Unprompted review
Reply from Ubuy New zealand
Hi Ba
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a difference.
If you have any further feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out at info@ubuy.com
We look forward to serving you again in the future!
Warm regards,
Team Ubuy
Reply from Ubuy New zealand
Hello Kamal
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
Excellent service
Everything has been prompt, and exactly as advertised.
3 March 2025
Unprompted review
Reply from Ubuy New zealand
Hello No Sleep Gang
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
Great range of products that you can’t…
Great range of products that you can’t get from other vendors (especially within NZ) and an efficient delivery system. Felt hesitant at first but the product delivered and was exactly what I wanted!
1 February 2025
Unprompted review
Reply from Ubuy New zealand
Hello Themagicalplace
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
ARRIS Heating Back Wrap Extension
Happy I bought this extension piece for the ARRIS Heating Back wrap as the person needed more room for comfort.
11 February 2025
Unprompted review
Reply from Ubuy New zealand
Hello Dominic
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5 star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Great commuication
It was easy to place the order & I was regularly updated on the progress of shipping the item ordered.
13 January 2025
Unprompted review
Reply from Ubuy New zealand
Hello L P
Wow! Thank you for the five stars! We’re so grateful to have such loyal customers like you. Your feedback encourages us to keep pushing for excellence.
We look forward to serving you again soon!
Take care and have a lovely day.
Best regards,
Team Ubuy
I don’t think I got the same produce as…
I don’t think I got the same produce as last order tablets different and containers differ
21 December 2024
Unprompted review
Reply from Ubuy New zealand
Hello Kathy
We understand your frustration with your recent purchase experience on Ubuy, and we sincerely apologize for any inconvenience caused. We value your feedback and are committed to improving your experience.
We've investigated your concern and found that the same exact item "Exipure Pills Advanced Formula 300 Capsules (5 Pack)" that was advertised on our website/App was delivered to your address. Also, all bottles are brand new and original.
If you still want more clarification, please don't hesitate to reach out to us at info@ubuy.com Our priority is always our customers' satisfaction, and we are constantly looking for ways to improve our services.
Best regards,
Team Ubuy
Reply from Ubuy New zealand
Hello Ms Nicole
Thank you so much for your 5-star review! We’re thrilled to hear that you enjoyed our great selection and found our service fast and efficient.
Your satisfaction means the world to us, and we’re grateful for your support. If there’s anything else we can do to make your experience even better, please don’t hesitate to reach out at info@ubuy.com
We look forward to serving you again soon!
Best regards,
Customer Experience Team
Ubuy
Great customer service
Great customer service, accurate tracking service, very happy customer
10 January 2025
Unprompted review
Reply from Ubuy New zealand
Hello Lyn
Thank you for your fantastic review! We’re overjoyed to hear that you enjoyed our services. Your support is invaluable to us.
Feel free to reach out anytime at info@ubuy.com ; we’d love to serve you again in the future!
Best regards,
Team Ubuy
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