Was somewhat nervous about buying through Ubuy but decided it was worth a punt as what I wanted was not available in NZ. After making the order everything went better than I thought it would. Got dece... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products no longer readily available in NZ. Fast service, reasonable cost. Unfortunately tracking link was absent so I couldn't follow delivery.
Company replied
Items delivered as promised. Really nothing to fault. Rare item but sourced from the US - delivered to NZ - no drama and very happy. We pay a premium on shipping, but that's not Ubuy's fault. Overall... See more
Company replied
Hi The shopping and delivery of the product was great. Unfortunately the product it self does not agree with my eyes and I’d like to return it. Do I return the glasses to ubuy? Cheers Grant Clark... See more
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Company details
Written by the company
Ubuy is New Zealand's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy New Zealand. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in New Zealand. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy New Zealand
Contact info
118 Hugo Johnston Dr, Penrose, KWI 918054, Auckland 1061, New Zealand, Auckland, New Zealand
- +64 (4) 8894529
- info@ubuy.com
- u-buy.co.nz
4.1
Great
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package arrived when it was meant too…
Package arrived when it was meant too over a busy holiday period and waa as described. Cheers
31 December 2024
Unprompted review
Reply from Ubuy New zealand
Hello Trish
Thank you for your fantastic review! We’re overjoyed to hear that you enjoyed our products. Your support is invaluable to us.
Feel free to reach out anytime at info@ubuy.com ; we’d love to serve you again in the future!
Best regards,
Team Ubuy
Delivery was fast and this product has…
Delivery was fast and this product has left me feeling amazing
13 January 2025
Unprompted review
Reply from Ubuy New zealand
Greetings from Ubuy!
Thank you so much for taking the time to leave us this fantastic 5-star review! We’re thrilled to hear that you had a great experience with our service and product. It’s wonderful to know that we could help you access items that are hard to find in your country.
Your support means a lot to us, and we’re committed to continuing to provide excellent products and service. If you need anything else or have any questions in the future, please don’t hesitate to reach out at info@ubuy.com
Thanks again, and we look forward to serving you again soon!
Cheers,
Team Ubuy
Purchased an expensive item around…
Purchased an expensive item around $550. Never arrived, all emails no reply.
12 January 2024
Unprompted review
Reply from Ubuy New zealand
Dear Edward Hutchins
We sincerely apologize for the inconvenience you’ve experienced with your order. This is not the level of service we aim to provide.
Unfortunately, we are unable to find any details in our database. Please share your order details at info@ubuy.com so we can investigate the matter and resolve it promptly. Your satisfaction is our priority, and we’re here to assist you.
Best regards,
Customer Experience Team Ubuy
Do not buy if u r outside the us.
The product blew up as soon as it was plugged in
16 December 2024
Unprompted review
Reply from Ubuy New zealand
Hello Suzanne,
We sincerely apologize for the trouble you've encountered. We understand your frustration and appreciate the opportunity to address your concerns.
We strive to offer quality products that reflect their value, and it is never our intention for you to face such issues. Each product sold on the Ubuy US Store includes a note directly below the "Add to Cart" button stating: "A step-down voltage transformer is required for using electronic products from the US store (110-120V)." Additionally, our order confirmation email emphasizes the importance of checking product manuals or descriptions before using electronics, as a power converter may be necessary.
It seems you did not utilize a compatible voltage converter to operate the machine. That is why it gets damaged as soon as you plugged in. We regret to inform you that we will not be able to accept the return or replacement of the device as the damage was done from your end.
Your valuable feedback helps us identify areas for improvement. We are committed to providing the highest level of service, and by learning from your experience, we can enhance our processes to better serve our customers in the future. Once again, we sincerely apologize for the inconvenience caused.
Best regards,
Customer Experience Team Ubuy
Yeah homes,the these guys don’t mess…
Yeah homes,the these guys don’t mess around only takes 7 to 8 working days,straight to your front door step g.good looking out U-buy👍🏾
20 December 2024
Unprompted review
Reply from Ubuy New zealand
Hello Joe
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
Excellent service and fast delivery to…
Excellent service and fast delivery to New Zealand right before Xmas it came quicker than expected
17 December 2024
Unprompted review
Reply from Ubuy New zealand
Hi Dannielle
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and it’s always rewarding to know that our efforts have made a difference.
If you have any further feedback or if there’s anything else we can assist you with, please don’t hesitate to reach out at info@ubuy.com
We look forward to serving you again in the future!
Warm regards,
Team Ubuy
DO NOT BUY FROM UBUY OR KIWIOWN have written a couple of negative…
I have written a couple of negative reviews already and still no closure to my problem with these scumbags. My stress all started in Sept 2023... Ordered a new product, told after 8 pymnts, product wld be delivered. No delivery, then lie after lie until May 2024, I cancelled
agreement as no product. 7mnths later, still no sign of refund and again lie after lie. They have since rebranded to KIWIOWN obviously because of the terrible service. Ive had to refer my matter to the Disputes Tribunal as I am still waiting for my refund for a product that never turned up! And yes, reading thru the bad reviews, I can see that I am not the only dissatisfied customer they wish death upon because they have no intentions of refunding any of us. This be the 3rd time they have given me a refund date and tbh, I dont believe them as far as I can spit at them. DO NOT BUY FROM UBUY or KIWIOWN!!!
31 May 2024
Unprompted review
Reply from Ubuy New zealand
Hello! Thank you for your feedback. We would like to clarify that the payment you mentioned was made to another website, https://www.ubuy.co.nz/, which is not affiliated with us. We are Ubuy.com, and we do not offer instalment payment options on our Website/App. We only accept payment via online procedures (Website/App). We do not send any sales representative to the customer's doorstep to place the order.
We understand your frustration and recommend reaching out to the relevant company directly to resolve this matter. For Easy contact, we have shared the contact details of them
Contact: 09 77 77 250
Email: info@ubuy.co.nz
Office address: Level 8- 57 Fort Street, Auckland CBD 1010
We sincerely hope your issue is resolved soon. If you have any questions regarding Ubuy.com, feel free to contact us at info@ubuy.com
Best regards,
Customer Experience Team Ubuy
Ordered a set of 23 books as clearly…
Ordered a set of 23 books as clearly stated in item description and order confirmation. Ubuy then sent me one book of the 23 for over $100NZD and then claimed I only ordered one book. An absolute con. Would not recommend under any circumstances and would encourage all potential users to give them a very wide berth.
16 October 2024
Unprompted review
Reply from Ubuy New zealand
Hello! We understand your frustration with your recent purchase experience on Ubuy, and we sincerely apologize for any inconvenience this may have caused. Your feedback is important to us, and we are committed to improving your experience.
After investigating your concern, we found that the exact item you ordered, "NEW Blue Lock Manga Comic Yusuke Nomura English" Version Volume 1 was delivered to your address. This item is brand new and original. Please note that if you want the complete set, you need to select volumes 1-27 when placing your order. We have also sent you an email with detailed pricing for the complete set.
If you need further clarification, please do not hesitate to contact our customer support team at info@ubuy.com anytime. Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.
Best regards,
Team Ubuy
Agreed to purchase on layby a phone…
Agreed to purchase on layby a phone with ubuy didn’t need the phone cos I was given new iPhone . So called asked if I could get refund and end payments . Was happy to hear they’d refund what I’d payed and it would be in my bank within three days .. over six months later no sign of my money .. excuses at first via email promised it would happen but nothing so angry
25 September 2024
Unprompted review
Reply from Ubuy New zealand
Greetings from Ubuy!
Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database. To address this matter promptly and effectively, we request you to please drop us an email at info@ubuy.com with your purchase order details, proof of payment & share your complete concerns. Our support team will check & get back to you.
We value our customers and take all the necessary actions for their satisfaction. Once again, we apologise for the inconvenience and appreciate your cooperation and understanding.
Best regards,
Team Ubuy
BEWARE Paid NZD$126 Express delivery…
Delivery was supposed to be 3 business days as I paid express shipping it took 3 weeks.Update issued partial refund of NZD$22.25 on 17/09/24
13 September 2024
Unprompted review
Reply from Ubuy New zealand
Greetings from Ubuy!
Thank you for sharing your feedback. We sincerely apologize for the delay in your order and understand how frustrating this can be. Our team strives to provide timely delivery, and we regret that we fell short in your case.
Please know that your order has been successfully delivered to your address and we have also initiated delay shipping compensation in your original payment source. However, the refund may take 7-10 days to be reflected in your original payment source.
As a gesture of goodwill, we would like to offer you a discount on product price up to 7% which you can use on your next purchase. Just apply the coupon "Special7" at the time of checkout.
Your satisfaction is incredibly important to us, and we appreciate your patience during this time. If you have any further questions or concerns, please feel free to reach out directly at +64 (6) 8800695
Thank you for giving us the opportunity to make this right.
Best regards,
Team Ubuy
Purchased a book from Ubuy nz
Purchased a book from Ubuy nz. They took the money out of my account. Proceeded totrack my order and if stated
WITH THIS ID TRACKINGDETAIL IS NOT FOUND. Emailsed them 3 times since and have had no response. Rang the New Zealand contact For Ubuy right on 10am when it opens. Nobody answers. A recorded message says wait time is 1 minute, then 2 minutes, then 3 minutes then says leave press Hash fir a call back. NOTHING!!!
6 September 2024
Unprompted review
Reply from Ubuy New zealand
Greetings from Ubuy!
We are truly sorry for the inconvenience you've encountered while placing your recent order. We understand how frustrating it can be to experience disruptions during the shopping process, and we want to assure you that causing any inconvenience to your experience is not our intention. That's why our dedicated team has been working diligently to resolve this issue as quickly and efficiently as possible. We've taken all the necessary actions on our end, and have successfully resolved the issue.
Your order is being processed and will be delivered to you at the earliest. However, we still want to reiterate our sincerest apologies for the trouble you've faced. Please don't hesitate to reply directly to our email if you have any further questions or require any additional assistance. We're always happy to help in any way we can to ensure a smooth and enjoyable shopping experience at Ubuy.
Best Regards,
Team Ubuy
First time attempting to purchase
First time attempting to purchase from this crowd did not go as planned.
All attempts to pay at the checkout were "declined".
Called my bank twice - nothing wrong with my credit card or account at all.
Online chat with U-buy was "try again and here is a promo code" - still didnt work.
Worst online shopping experience ever and really dissapointed :(
11 August 2024
Unprompted review
Reply from Ubuy New zealand
Hello!
Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and criticality of the situation. Hence, we have sent you an email for some details from your end so that we can escalate the issue and provide you with an effective resolution.
We would again like to apologize for the inconvenience and humbly request that you revert to our email.
Do not buy
After purchasing a product from them and doing the set up the thing just froze...finally got in touch with them only to find out there stuff is only warranted for 7 days!!!..so no help to replace or fix something brand spanking new should not be broken and hasn't been used
22 July 2024
Unprompted review
Just be aware guys
Ive never had a problem until now its Just frustrating how I got changed over to this company. I decided to get a refund because I got what I ordered for my birthday instead. They said I could have a refund of $240 dollars. I waited 30 days which was May 16th. they said another month today is the day June 26 and now I just rang them they said July 28th. So frustrating I think I got scammed. Be careful.
10 May 2024
Unprompted review
I’m waiting for my third order and I’m…
I’m waiting for my third order and I’m surprised at how high quality it is and how quickly it delivers, even faster if, for example, you wait for a standard parcel from neighboring Australia or, for example, even where I am, I’m very happy and highly recommend <#
23 June 2024
Unprompted review
Reply from Ubuy New zealand
Hello Richard
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping.
Best Regards,
Team Ubuy
I am very satisfied with my experience…
I am very satisfied with my experience shopping on UBUY New Zealand. The marketplace is well-organized and offers a wide selection of products. The service was good, and my items arrived on time without any issues. UBUY is definitely a top choice for anyone seeking quality and good service!
1 June 2024
Reply from Ubuy New zealand
Hello Fouad
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping.
Best Regards,
Team Ubuy
Expensive… and the food product was in…
Expensive… and the food product was in very poor condition when it finally arrived. The downside to cross-border shipping at this scale I guess.
23 May 2024
Unprompted review
Poor return service
I ordered Custom Dynamics LED Fillerz for my motorcycle for NZ$608!
The item arrived after 2 weeks as I live in New Zealand.
The package was sent in a paper bag lined up with a single layer of bubble wrap so as a result, one of the LED lights was cracked.
I contacted Ubuy and after 3 days, they organised a return.
Now I have to wait 2 weeks for the item to return to them, and only then they will send me a new one, so another 2 weeks before i get my item.
I've provided them with photos of the damaged item and I've returned it so why do i have to wait so long before getting a replacement?
I'll never buy from Ubuy ever again
Terrible company
21 May 2024
Unprompted review
Reply from Ubuy New zealand
Greetings from Ubuy!
We are truly sorry for the inconvenience you've encountered while placing your recent order. We understand how frustrating it can be to experience disruptions during the shopping process, and we want to assure you that causing any inconvenience to your experience is not our intention. That's why our dedicated team has been working diligently to resolve this issue as quickly and efficiently as possible. We've taken all the necessary actions on our end, and you'll find a detailed explanation of the steps involved in the email we've sent you.
We hope that you're satisfied with the approach our team has taken to address this situation. However, we still want to reiterate our sincerest apologies for the trouble you've faced. Please don't hesitate to reply directly to our email if you have any further questions or require any additional assistance. We're always happy to help in any way we can to ensure a smooth and enjoyable shopping experience at Ubuy.
Best Regards
Team Ubuy
I am still waiting to be refunded of 1,300.00
I am still waiting to be refunded of over $1000.00 always excuses, I ordered an IPad in July 2023 which I never received, they are fraudulent and liars. I will be putting a complaint with the police
28 July 2023
Unprompted review
This company is completely shocking I…
This company is completely shocking I am very unhappy very frustrated with this process and the refund process is pathetic I'm very upset with service
17 May 2024
Unprompted review
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